1 Reply Latest reply on Mar 24, 2013 6:19 PM by Curt Y

    Photoshop CS5 is suddenly crashing anytime I try to open a file - need help!

    trickponyNZ

      My Macbook was running quite slow this morning (hadn't restarted in a number of days) so I quit all applications and restarted. When I opened Photoshop, then selected the file I was last working on to open, PS crashed immediately (didn't get to open the file). I submitted a report, then restarted PS and tried again with anther file (thinking maybe I had a corrupt file)... same result. I can't get it to open ANYTHING without crashing...

       

      Not sure if any of the crash report is helpful, but here's the first 1/4 or so:

      I'm running Mac OS 10.7.5

       

      Thank you!

      -Natalya

       

       

      Process:         Adobe Photoshop CS5 [486]

      Path:            /Applications/ADOBE/*/Adobe Photoshop CS5.app/Contents/MacOS/Adobe Photoshop CS5

      Identifier:      com.adobe.Photoshop

      Version:         12.0 (12.0x20100407.r.1103] [12.0)

      Code Type:       X86-64 (Native)

      Parent Process:  launchd [154]

       

      Date/Time:       2013-03-24 16:40:00.748 -0400

      OS Version:      Mac OS X 10.7.5 (11G63)

      Report Version:  9

      Sleep/Wake UUID: F28494F9-9033-4FFF-A545-893081539E8C

       

      Interval Since Last Report:          1886106 sec

      Crashes Since Last Report:           5

      Per-App Interval Since Last Report:  5400591 sec

      Per-App Crashes Since Last Report:   5

      Anonymous UUID:                      9CACCCF7-B43B-4C7D-9027-134E543E7160

       

      Crashed Thread:  0  Dispatch queue: com.apple.main-thread

       

      Exception Type:  EXC_BAD_ACCESS (SIGSEGV)

      Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000120

       

      VM Regions Near 0x120:

      -->

          __TEXT                 0000000100000000-00000001026b6000 [ 38.7M] r-x/rwx SM=COW  /Applications/ADOBE/*/Adobe Photoshop CS5.app/Contents/MacOS/Adobe Photoshop CS5

       

      Application Specific Information:

      objc[486]: garbage collection is OFF

       

      Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

      0   com.adobe.Photoshop                     0x0000000100547809 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 2534605

      1   com.adobe.Photoshop                     0x00000001004b278e AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1924178

      2   com.adobe.Photoshop                     0x00000001006b639a AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 4036702

      3   com.adobe.Photoshop                     0x000000010007bd37 0x100000000 + 507191

      4   com.adobe.Photoshop                     0x000000010006a997 0x100000000 + 436631

      5   com.adobe.Photoshop                     0x0000000100066c7b 0x100000000 + 420987

      6   com.adobe.Photoshop                     0x00000001012ee2a2 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 16848742

      7   com.apple.Foundation                    0x00007fff8921af40 __NSFireTimer + 102

      8   com.apple.CoreFoundation                0x00007fff85fa1934 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20

      9   com.apple.CoreFoundation                0x00007fff85fa1486 __CFRunLoopDoTimer + 534

      10  com.apple.CoreFoundation                0x00007fff85f81e11 __CFRunLoopRun + 1617

      11  com.apple.CoreFoundation                0x00007fff85f81486 CFRunLoopRunSpecific + 230

      12  com.apple.HIToolbox                     0x00007fff8abfd2bf RunCurrentEventLoopInMode + 277

      13  com.apple.HIToolbox                     0x00007fff8ac0456d ReceiveNextEventCommon + 355

      14  com.apple.HIToolbox                     0x00007fff8ac043fa BlockUntilNextEventMatchingListInMode + 62

      15  com.apple.AppKit                        0x00007fff82502779 _DPSNextEvent + 659

      16  com.apple.AppKit                        0x00007fff8250207d -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 135

      17  com.apple.AppKit                        0x00007fff824fe9b9 -[NSApplication run] + 470

      18  com.adobe.Photoshop                     0x00000001012ee19c AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 16848480

      19  com.adobe.Photoshop                     0x00000001012ef3c7 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 16853131

      20  com.adobe.Photoshop                     0x0000000100068e82 0x100000000 + 429698

      21  com.adobe.Photoshop                     0x0000000100238308 0x100000000 + 2327304

      22  com.adobe.Photoshop                     0x00000001002383a7 0x100000000 + 2327463

      23  com.adobe.Photoshop                     0x0000000100002ea4 0x100000000 + 11940