3 Replies Latest reply: Apr 8, 2013 11:11 AM by Kerry Grant RSS

    Why will my InDesign to PDF print successfully on one printer, but not another?

    Kerry Grant

      I am having trouble printing on a Postscript 3 printer from a PDF file created with InDesign CS6 on iMac OS 10.8.3.  My document has a graphic set at 17% opacity as the background with black text placed in a layer above.  I am able to print this document on my home printer (HP CM2320 fxi MFP successfully, but when I email it to be printed on a Sharp MX-4110N printer, the text is distorted - it is thicker, fuzzy, and has an ever so slight white outline around each letter.  I have no idea what type of PC is actually being used to print the document on the Sharp.

       

      My text is the top layer, the middle layer is a blank layer, and the bottom layer is the 17% transparency graphic.  I checked my Attributes to make sure that no overprint selections were checked.  When converting to PDF, I selected [High Quality Print} in the Adobe Presets with the default settings, with the exception of changing Pages to Spreads.  I notice that when I go to the Advanced Tab, the Transparency Flattener is grayed out on [Medium Resolution], which means that “Convert all Strokes to Outlines” is active. 

       

      I’ve been researching and at given points thought maybe it was a transparency flattening issue, or an overprint issue, or a PDF conversion issue.  However, since I can successfully print from my home printer, I suspect that the settings I am using to convert to PDF might not be compatible with the Sharp printer?  I am new at this (an amateur to boot) and feel like my head might explode if I Google one more article on these topics.  What am I doing wrong?

        • 1. Re: Why will my InDesign to PDF print successfully on one printer, but not another?
          Peter Spier ACP/MVPs

          The transparency flattener is grayed out because the transparency is left live, no flattening is happening in the PDF, and the convert strokes to outlines setting is irrelevant (and wouldn't be affecting the text anyway, unless perhaps if it was stroked, as far as I know).

           

          This sounds like a printer issue (I don't see the Adobe logo or the word "Genuine" associated with Postscript in the specs or description for the printer, so I suspect it's an emulation), or possibly your PDF is being placed into another program for imposition and is being improperly flattened there. How does it look if they use the PCL driver (or maybe thay ARE using the PCL driver instead of the PS driver)?

          • 2. Re: Why will my InDesign to PDF print successfully on one printer, but not another?
            Kerry Grant Community Member

            Thanks for the reply.  I appreciate your time. 

             

            I'm going to have the document printed on several other printers to make sure it's printer specific.  You are right about the Postscript issue, as the specs read, "Postscript3 compatible."

             

            I'm also going to determine exactly what steps they are taking to print the document on their end and get an answer to the questions you posed.  I'll ask if they can make a print from both drivers and compare the two.  If the problem is printer specific, then I should be able to get their Sharp tech on the phone to hopefully resolve the issue.

            • 3. Re: Why will my InDesign to PDF print successfully on one printer, but not another?
              Kerry Grant Community Member

              I was finally able to get with the person doing the printing and the Sharp tech. You were right about their using the PCL driver.  Once the tech set her up to allow selection of the PS driver, all was good.  Thanks for your input.