8 Replies Latest reply on Mar 26, 2013 5:01 AM by Jeff Bellune

    inTS file the AC-3 is not taken into account in CS6

    PC-Orange

      Hello,

      I have read the dicussion support about AC-3 already happened to some users.

       

      I have applied the following steps below but nothing happened, the result is always the same ?? The AC-3 track didn't appear on the timeline, only the video track

       

      0) Update into CS 6.0.3.

      1) Quit Premiere. Launch Premiere again. Go to the Help menu and verify that you are activated (towards bottom, should see "Deactivate..." that signifies that you are activated).

      2) Go to Preferences > Media > Media Cache Database. Click the "Clean" button. Import your file(s) again and see if you get audio now.

      3) If 1 and 2 do not work, then could you please try to uninstall and then install Premiere Pro again.

       

      Please, could you give me a support

      FYI,  My TS file work well with VLC player.

       

      Thanks in advance

       

      Manu

        • 1. Re: inTS file the AC-3 is not taken into account in CS6
          Jim_Simon Level 8

          Please type your posts directly into the forum instead of copy/paste.  Doing that leaves the following code throughout your post.

           

          p style="background-color: #ffffff; font-family: adobe-clean,'Helvetica Neue',Arial,sans-serif;"

          • 2. Re: inTS file the AC-3 is not taken into account in CS6
            Jeff Bellune Adobe Community Professional

            Try this:

             

            Deactivate Pr by using Help>Deactivate.  Close Pr.  Reboot. Launch Pr and activate it.

             

            Jeff

            • 3. Re: inTS file the AC-3 is not taken into account in CS6
              PC-Orange Level 1

              Thanks for the reply, but the problem still the same after your proposal.

               

              Manu

              • 4. Re: inTS file the AC-3 is not taken into account in CS6
                Jeff Bellune Adobe Community Professional

                Is it stereo or multichannel Dolby Digital?  Or is it something like Dolby TrueHD?

                 

                Jeff

                • 5. Re: inTS file the AC-3 is not taken into account in CS6
                  PC-Orange Level 1

                  Please see the media info on audio part

                   

                  Audio #1
                  ID                                       : 230 (0xE6)
                  Menu ID                                  : 1282 (0x502)
                  Format                                   : E-AC-3
                  Format/Info                              : Audio Coding 3
                  Format settings, Endianness              : Big
                  Codec ID                                 : 6
                  Duration                                 : 1h 40mn
                  Bit rate mode                            : Constant
                  Bit rate                                 : 256 Kbps
                  Channel(s)                               : 6 channels
                  Channel positions                        : Front: L C R, Side: L R, LFE
                  Sampling rate                            : 48.0 KHz
                  Compression mode                         : Lossy
                  Delay relative to video                  : -420ms
                  Stream size                              : 183 MiB (3%)
                  Language                                 : French

                  Audio #2
                  ID                                       : 231 (0xE7)
                  Menu ID                                  : 1282 (0x502)
                  Format                                   : E-AC-3
                  Format/Info                              : Audio Coding 3
                  Format settings, Endianness              : Big
                  Codec ID                                 : 6
                  Duration                                 : 1h 40mn
                  Bit rate mode                            : Constant
                  Bit rate                                 : 128 Kbps
                  Channel(s)                               : 2 channels
                  Channel positions                        : Front: L R
                  Sampling rate                            : 48.0 KHz
                  Compression mode                         : Lossy
                  Delay relative to video                  : -448ms
                  Stream size                              : 91.6 MiB (1%)
                  Language                                 : qaa

                  Audio #3
                  ID                                       : 232 (0xE8)
                  Menu ID                                  : 1282 (0x502)
                  Format                                   : E-AC-3
                  Format/Info                              : Audio Coding 3
                  Format settings, Endianness              : Big
                  Codec ID                                 : 6
                  Duration                                 : 1h 40mn
                  Bit rate mode                            : Constant
                  Bit rate                                 : 128 Kbps
                  Channel(s)                               : 2 channels
                  Channel positions                        : Front: L R
                  Sampling rate                            : 48.0 KHz
                  Compression mode                         : Lossy
                  Delay relative to video                  : -448ms
                  Stream size                              : 91.6 MiB (1%)
                  Language                                 : qad

                   

                   

                  Menu

                  Duration                                 : 1h 40mn

                  List                                     : 220 (0xDC) (AVC) / 230 (0xE6) (E-AC-3, French) / 231 (0xE7) (E-AC-3, qaa) / 232 (0xE8) (E-AC-3, qad) / 240 (0xF0) (DVB Subtitle, French) / 241 (0xF1) (DVB Subtitle, French) / 270 (0x10E) () / 271 (0x10F) ()

                  Language                                 :  / French / qaa / qad / French / French

                   

                  Thanks

                   

                  Manu

                  • 6. Re: inTS file the AC-3 is not taken into account in CS6
                    Jeff Bellune Adobe Community Professional

                    That looks like a Blu-ray or DVD rip.  It contains Dolby Digital Plus, which Pr likely can't decode because it's not backward compatible with standard DD decoders.  It's also got multiple audio steams, which may cause problems as well.

                     

                    Re-rip with only a core audio stream and try importing again.

                     

                    Jeff

                    • 7. Re: inTS file the AC-3 is not taken into account in CS6
                      PC-Orange Level 1

                      In fact, the TS content is captured by DTT decoder.

                      I have no issue to modify the capture settings.

                      I hope that the audio decoders will be integrated in Pr in short time

                       

                      Manu