8 Replies Latest reply on Mar 25, 2013 10:02 AM by the_wine_snob

    Cant download online content?

    FarmerMac

      Hi..

       

      Got a problem downloading online content (Instant movie). I got a 1000/1000 connection, and
      I tryed to reinstall the software.. Nothing helps!

      Any suggestions what Im doing wrong?

       

      Download bar goes to about 95% then it starts over again and again and again..!

       

       

      Best regards

       

      Michael.

        • 1. Re: Cant download online content?
          the_wine_snob Level 9

          Michael,

           

          Welcome to the forum.

           

          It appears that you a error message (with the red border), but I cannot read what it says. Could you tell us exactly what that message says?

           

          Good luck,

           

          Hunt

          • 2. Re: Cant download online content?
            FarmerMac Level 1

            Hi..

             

            Thanks for reply.

             

            Its the popup download box and not an error box.. Its just the colors of my Windows 8
            theme

             

            /Michael.

            • 3. Re: Cant download online content?
              the_wine_snob Level 9

              OK, and thanks for that. I could see a progress bar in the middle, but did not know if that was showing status of the download, or something else.

               

              Did you attempt to download all of the Additional Functional Content, or just some of it?

               

              Did you get any other message, regarding the download?

               

              Did any of the Additional Functional Content download, and now appear in its Library, say Themes/Instant Movie, Transitions, Titles, or Effects?

               

              I have not done the download of Additional Functional Content incrementally, and just downloaded everything at once. It took a moment (am on a Wireless G network, for the laptop), but everything did download and install just fine in my PrE 11.

               

              Good luck,

               

              Hunt

              1 person found this helpful
              • 4. Re: Cant download online content?
                FarmerMac Level 1

                Hehe..

                 

                Yea, my fould. I should have made the video clip a bit closer to the screen

                 

                I have tryde both downloading a single content and all of it.. With same result. I
                do not get any other messages, error codes ect.

                 

                None of the content I try do download is available, or appear

                 

                Regards

                Michael.

                • 5. Re: Cant download online content?
                  the_wine_snob Level 9

                  Michael,

                   

                  Thank you.

                   

                  As a test, I would Exit from PrE, then relaunch, then check the Libraries, just to make sure that nothing was downloaded and installed.

                   

                  As I had zero problems, I am just guessing here, but maybe another user, who DID have issues, and solved them, will have some tips for you. In my case it was basically a click, wait, viola sort of thing. Over the course of PrE 11, I know that Steve Grisetti, our tireless MOD, has downloaded the Additional Functional Content on several computers, so he might have some insight to share with you. To date, I do not recall reading of any issues with the download, but might have missed them, or perhaps the users fixed things, and never posted of their problems.

                   

                  Good luck,

                   

                  Hunt

                  • 6. Re: Cant download online content?
                    Steve Grisetti Adobe Community Professional

                    It pretty much always works for me.

                     

                    Although some times of day it's more likely to work than others.

                     

                    So give it another shot. With your internet connection, it shouldn't take more than a minute or so.

                    • 7. Re: Cant download online content?
                      FarmerMac Level 1

                      I tryed to reinstall for 3. time, and now it works for me..

                       

                      Thanks a lot for helping me out here guys

                       

                      Regards

                      Michael.

                      • 8. Re: Cant download online content?
                        the_wine_snob Level 9

                        Michael,

                         

                        Great news! Glad that you have finally gotten your Additional Functional Content downloaded.

                         

                        Good luck and happy editing,

                         

                        Hunt