14 Replies Latest reply: Apr 3, 2013 10:49 AM by Anit_Kumar RSS

    Cannot update to latest ColdFusion update 8

    Aegis Kleais Community Member

      First of all let me give you a screenshot of my home PC (running CF10 Developer on Windows 7 x64), as even this page looks different than CF servers we have at work where the update was applied with no issue.

       

      http://i45.tinypic.com/2byv5k.jpg

      I have tried clicking on DOWNLOAD and DOWNLOAD AND INSTALL and neither do anything.  Upon loading the page, I used Firebug and checked the console.  It has multiple entries of:

      Uncaught ReferenceError: ColdFusion is not defined

       

      (Truth be told I don't Firebug check the CF Admin page often, so I don't know if this is normal.  Many times Adobe's admin pages don't use standardized practices, but I just want to put this out there)

       

      I'm familiar with how to manually install updates, but I cannot find a place where Adobe offers manual download of the CF10 Update 8.  Can anyone shed some light?

        • 1. Re: Cannot update to latest ColdFusion update 8
          Anit_Kumar Employee Hosts

          Hi,

           

          This seems to be a permissions issue or you may be behind a firewall/Proxy server. Please check the permissions on the CF install folder.

           

          Here is the link to download CF 10 Update 8 http://download.adobe.com/pub/adobe/coldfusion/hotfix_008.jar

           

          Regards,

          Anit Kumar

          • 2. Re: Cannot update to latest ColdFusion update 8
            Aegis Kleais Community Member

            Hey Anit, thanks for your response.

             

            I'm not much of a networking guy (don't understand user rights and what not), but I checked the rights on my CF root folder and here are the users on it:  (I am on Win 7 Pro x64)

             

            AUTHENTICATED USERS (Modify and below)

            SYSTEM (Full Control)

            ADMINISTRATORS (LOCALMACHINE\ADMINISTRATORS) (Full Control)

            USERS (LOCALMACHINE\USERS) (Read & Execute, List Folder Contents and Read)

             

            We're not behind a proxy, but I am behind a firewall (and we currently have an issue with JUST ME where every 3 hours, the firewall forgets who I am and requires me to re-authenticate to get to the internet)  That is being worked on.

             

            I will download and manually apply the Update 8.  Thank you very much for the link.

            • 3. Re: Cannot update to latest ColdFusion update 8
              Aegis Kleais Community Member

              I manually installed the update and now ColdFusion Application Server Service cannot start.  I asks me to check the Event Viewer, which reports back the following:

               

              The description for Event ID 259 from source ColdFusion 10 Application Server cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

               

              If the event originated on another computer, the display information had to be saved with the event.

               

              The following information was included with the event:

               

              ColdFusion 10 Application Server

              • 4. Re: Cannot update to latest ColdFusion update 8
                Anit_Kumar Employee Hosts

                Can you try starting the services from command prompt.

                 

                Regards,

                Anit Kumar

                • 5. Re: Cannot update to latest ColdFusion update 8
                  Aegis Kleais Community Member

                  I ran:

                   

                  net start "ColdFusion 10 Application Server"

                   

                  and it returned:

                   

                  The ColdFusion 10 Application Server service is starting..

                  The ColdFusion 10 Application Server service could not be started.

                   

                  A service specific error occurred: 2.

                   

                  More help is available by typing NET HELPMSG 3547

                  • 6. Re: Cannot update to latest ColdFusion update 8
                    Anit_Kumar Employee Hosts

                    Hi Aegis,

                     

                    Sorry for the delayed response. Can you please share the Update log file with us.

                     

                    Regards,

                    Anit Kumar

                    • 7. Re: Cannot update to latest ColdFusion update 8
                      Aegis Kleais Community Member

                      I searched all over Google and could not find any articles which indicate where the "Update log" is.  Can you provide me with a path?

                      • 8. Re: Cannot update to latest ColdFusion update 8
                        Aegis Kleais Community Member

                        I think I found what you were looking for:

                         

                        /cfusion/hf-updates/hf-10-00008/Adobe_ColdFusion_10_Update_8_Install_03_27_2013_19_47_18.l og

                         

                        Here is its contents

                         

                        __________________________________________________________________________

                         

                         

                        Wed Mar 27 19:47:34 EDT 2013

                         

                         

                        Free Memory: 26501 kB

                        Total Memory: 46700 kB

                         

                         

                        java.class.path:

                            hotfix_008.jar

                         

                         

                        ZGUtil.CLASS_PATH:

                            hotfix_008.jar

                         

                         

                        sun.boot.class.path:

                            C:\Program Files (x86)\Java\jre7\lib\resources.jar

                            C:\Program Files (x86)\Java\jre7\lib\rt.jar

                            C:\Program Files (x86)\Java\jre7\lib\sunrsasign.jar

                            C:\Program Files (x86)\Java\jre7\lib\jsse.jar

                            C:\Program Files (x86)\Java\jre7\lib\jce.jar

                            C:\Program Files (x86)\Java\jre7\lib\charsets.jar

                            C:\Program Files (x86)\Java\jre7\lib\jfr.jar

                            C:\Program Files (x86)\Java\jre7\classes

                         

                         

                        java.ext.dirs:

                            C:\Program Files (x86)\Java\jre7\lib\ext

                            C:\Windows\Sun\Java\lib\ext

                         

                         

                        java.version                  == 1.7.0_15 (Java 1)

                        java.vm.name                  == Java HotSpot(TM) Client VM

                        java.vm.vendor                == Oracle Corporation

                        java.vm.version               == 23.7-b01

                        java.vm.specification.name    == Java Virtual Machine Specification

                        java.vm.specification.vendor  == Oracle Corporation

                        java.vm.specification.version == 1.7

                        java.specification.name       == Java Platform API Specification

                        java.specification.vendor     == Oracle Corporation

                        java.specification.version    == 1.7

                        java.vendor                   == Oracle Corporation

                        java.vendor.url               == http://java.oracle.com/

                        java.class.version            == 51.0

                        java.compiler                 == null

                        java.home                     == C:\Program Files (x86)\Java\jre7

                        java.io.tmpdir                == C:\Users\amartone\AppData\Local\Temp\

                        os.name                       == Windows 7

                        os.arch                       == x86

                        os.version                    == 6.1

                        path.separator                == ;

                        file.separator                == \

                        file.encoding                 == Cp1252

                        user.name                     == amartone

                        user.home                     == C:\Users\amartone

                        user.dir                      == C:\Program Files (x86)\Java\jre7\bin

                        user.language                 == en

                        user.region                   == null

                        __________________________________________________________________________

                         

                         

                        Installed Feature(s) Standard, J2EE of Adobe ColdFusion 10 Update 8

                         

                         

                        Install Begin: MARCH 27, 2013 7:46:23 PM EDT

                        Install End: MARCH 27, 2013 7:47:25 PM EDT

                         

                         

                        Installed by InstallAnywhere 14.0 Enterprise Build 4349

                         

                         

                         

                         

                        User Interactions

                        -----------------

                         

                         

                         

                         

                        #Choose  ColdFusion 10 Home directory

                        #------------------------------------

                        USER_INSTALL_DIR=C:\\server-root\\app-root

                         

                         

                        Summary

                        -------

                         

                         

                        Installation: Successful.

                         

                         

                        127 Successes

                        0 Warnings

                        0 NonFatalErrors

                        0 FatalErrors

                         

                         

                        Action Notes:

                         

                         

                        None

                         

                         

                        Install Log Detail:

                         

                         

                        Check Disk Space:        

                                                  Status: SUCCESSFUL

                                                  Additional Notes: NOTE - Required Disk Space: 15,637,203; Free Disk Space: -1

                         

                         

                        Modify Text File - Single File:   New File C:\Program Files\cfhotfix.txt

                                                  Status: SUCCESSFUL

                         

                         

                         

                         

                        Custom Action:            com.adobe.utils.HotFixProps

                                                  Status: SUCCESSFUL

                         

                         

                         

                         

                         

                         

                         

                         

                         

                         

                         

                         

                         

                         

                         

                         

                         

                         

                         

                         

                         

                         

                         

                         

                         

                         

                        Get Registry Entry:       Key: HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Install Data\Adobe ColdFusion 10

                                                  Value Name: CFMXRoot

                                                  Status: SUCCESSFUL

                         

                         

                         

                         

                        Custom Action:            com.adobe.ia.customrule.DocRootValidate

                                                  Status: SUCCESSFUL

                         

                         

                         

                         

                         

                         

                        Custom Action:            com.adobe.ia.customrule.DocRootValidate

                                                  Status: SUCCESSFUL

                         

                         

                         

                         

                         

                         

                         

                         

                        Custom Action:            com.adobe.ia.customrule.ReadXML

                                                  Status: SUCCESSFUL

                         

                         

                         

                         

                         

                         

                         

                         

                        Custom Action:            com.adobe.ia.action.UpdatableInstances

                                                  Status: SUCCESSFUL

                         

                         

                        Custom Action:            com.adobe.ia.customrule.DocRootValidate

                                                  Status: SUCCESSFUL

                         

                         

                         

                         

                        Custom Action:            com.adobe.ia.action.VersionCheck

                                                  Status: SUCCESSFUL

                         

                         

                        Stopping Windows Service: ColdFusion 10 Jetty Service

                                                  Status: SUCCESSFUL

                         

                         

                        Stopping Windows Service: ColdFusion 10 .NET Service

                                                  Status: SUCCESSFUL

                         

                         

                        Stopping Windows Service: ColdFusion 10 ODBC Server

                                                  Status: SUCCESSFUL

                         

                         

                        Stopping Windows Service: ColdFusion 10 ODBC Agent

                                                  Status: SUCCESSFUL

                         

                         

                         

                         

                        Custom Action:            com.adobe.ia.action.ServersStartStopAction

                                                  Status: SUCCESSFUL

                         

                         

                        Stopping Windows Service: ColdFusion 10 Application Server

                                                  Status: SUCCESSFUL

                         

                         

                        Execute Command:          C:\server-root\app-root\cfusion\bin\coldfusion stop

                                                  Status: SUCCESSFUL

                         

                         

                         

                         

                         

                         

                         

                         

                         

                         

                         

                         

                        Custom Action:            com.adobe.utils.InstallDateTime

                                                  Status: SUCCESSFUL

                         

                         

                         

                         

                         

                         

                         

                         

                         

                         

                         

                         

                         

                         

                         

                         

                         

                         

                        Check Disk Space:         C:\server-root\app-root

                                                  Status: SUCCESSFUL

                                                  Additional Notes: NOTE - Required Disk Space: 15,637,203; Free Disk Space: -1

                         

                         

                        Install Directory:        C:\Users\amartone\668058.tmp\

                                                  Status: SUCCESSFUL

                                                  Additional Notes: NOTE - Directory already existed

                         

                         

                        Delete File:              Source:cfhotfix.txt

                                                  Status: SUCCESSFUL

                         

                         

                        Install File:             C:\Users\amartone\668058.tmp\update.xml

                                                  Status: SUCCESSFUL

                         

                         

                        Install File:             C:\Users\amartone\668058.tmp\updates.xml

                                                  Status: SUCCESSFUL

                         

                         

                        Install File:             C:\Users\amartone\668058.tmp\dist\cfusion\bin\cf-startup.jar

                                                  Status: SUCCESSFUL

                         

                         

                        Install File:             C:\Users\amartone\668058.tmp\dist\cfusion\bin\cfcompile.bat

                                                  Status: SUCCESSFUL

                         

                         

                        Install File:             C:\Users\amartone\668058.tmp\dist\cfusion\bin\cfcompile.sh

                                                  Status: SUCCESSFUL

                         

                         

                        Install File:             C:\Users\amartone\668058.tmp\dist\cfusion\bin\cfinfo.bat

                                                  Status: SUCCESSFUL

                         

                         

                        Install File:             C:\Users\amartone\668058.tmp\dist\cfusion\bin\cfinfo.sh

                                                  Status: SUCCESSFUL

                         

                         

                        Install File:             C:\Users\amartone\668058.tmp\dist\cfusion\bin\coldfusion.exe

                                                  Status: SUCCESSFUL

                         

                         

                        Install File:             C:\Users\amartone\668058.tmp\dist\cfusion\bin\coldfusionsvc.exe

                                                  Status: SUCCESSFUL

                         

                         

                        Install File:             C:\Users\amartone\668058.tmp\dist\cfusion\bin\msvcr100.dll

                                                  Status: SUCCESSFUL

                         

                         

                        Install File:             C:\Users\amartone\668058.tmp\dist\cfusion\lib\ib6core.jar

                                                  Status: SUCCESSFUL

                         

                         

                        Install File:             C:\Users\amartone\668058.tmp\dist\cfusion\lib\ib6http.jar

                                                  Status: SUCCESSFUL

                         

                         

                        Install File:             C:\Users\amartone\668058.tmp\dist\cfusion\lib\ib6swing.jar

                                                  Status: SUCCESSFUL

                         

                         

                        Install File:             C:\Users\amartone\668058.tmp\dist\cfusion\lib\ib6util.jar

                                                  Status: SUCCESSFUL

                         

                         

                        Install File:             C:\Users\amartone\668058.tmp\dist\cfusion\runtime\lib\tomcat-coyote.jar

                                                  Status: SUCCESSFUL

                         

                         

                        Install File:             C:\Users\amartone\668058.tmp\dist\cfusion\runtime\lib\wsconfig.jar

                                                  Status: SUCCESSFUL

                         

                         

                        Install File:             C:\Users\amartone\668058.tmp\dist\cfusion\_win32\bin\coldfusion.exe

                                                  Status: SUCCESSFUL

                         

                         

                        Install File:             C:\Users\amartone\668058.tmp\dist\cfusion\_win32\bin\coldfusionsvc.exe

                                                  Status: SUCCESSFUL

                         

                         

                        Install File:             C:\Users\amartone\668058.tmp\dist\cfusion\_win32\bin\msvcr100.dll

                                                  Status: SUCCESSFUL

                         

                         

                        Install File:             C:\Users\amartone\668058.tmp\dist\cfusion\_win32\lib\cfperfmon_10.dll

                                                  Status: SUCCESSFUL

                         

                         

                        Install File:             C:\Users\amartone\668058.tmp\dist\cfusion\_win32\lib\cfregistry.dll

                                                  Status: SUCCESSFUL

                         

                         

                        Install File:             C:\Users\amartone\668058.tmp\dist\cfusion\_win32\lib\CFWindowsLogin.dll

                                                  Status: SUCCESSFUL

                         

                         

                        Install File:             C:\Users\amartone\668058.tmp\dist\cfusion\_win32\lib\CFXNeo.dll

                                                  Status: SUCCESSFUL

                         

                         

                        Install File:             C:\Users\amartone\668058.tmp\dist\cfusion\_win32\lib\DDJDBCAuth05.dll

                                                  Status: SUCCESSFUL

                         

                         

                        Install File:             C:\Users\amartone\668058.tmp\dist\cfusion\_win32\lib\NeoUUID.dll

                                                  Status: SUCCESSFUL

                         

                         

                        Install File:             C:\Users\amartone\668058.tmp\dist\cfusion\_win32\lib\PerfmonClient.dll

                                                  Status: SUCCESSFUL

                         

                         

                        Install File:             C:\Users\amartone\668058.tmp\dist\cfusion\_win32\lib\TypeViewer.dll

                                                  Status: SUCCESSFUL

                         

                         

                        Install File:             C:\Users\amartone\668058.tmp\dist\updates\chf10000008.jar

                                                  Status: SUCCESSFUL

                         

                         

                        Install File:             C:\Users\amartone\668058.tmp\dist\wwwroot\CFIDE\adminapi\administrator.cfc

                                                  Status: SUCCESSFUL

                         

                         

                        Install File:             C:\Users\amartone\668058.tmp\dist\wwwroot\CFIDE\adminapi\security.cfc

                                                  Status: SUCCESSFUL

                         

                         

                        Install File:             C:\Users\amartone\668058.tmp\dist\wwwroot\CFIDE\administrator\Application.cfm

                                                  Status: SUCCESSFUL

                         

                         

                        Install File:             C:\Users\amartone\668058.tmp\dist\wwwroot\CFIDE\administrator\archives\wizards\archivewiz ard_page_scheduledtasks.cfm

                                                  Status: SUCCESSFUL

                         

                         

                        Install File:             C:\Users\amartone\668058.tmp\dist\wwwroot\CFIDE\administrator\archives\wizards\controludf s.cfm

                                                  Status: SUCCESSFUL

                         

                         

                        Install File:             C:\Users\amartone\668058.tmp\dist\wwwroot\CFIDE\administrator\debugging\index.cfm

                                                  Status: SUCCESSFUL

                         

                         

                        Install File:             C:\Users\amartone\668058.tmp\dist\wwwroot\CFIDE\administrator\scheduler\scheduleedit.cfm

                                                  Status: SUCCESSFUL

                         

                         

                        Install File:             C:\Users\amartone\668058.tmp\dist\wwwroot\CFIDE\administrator\settings\version.cfm

                                                  Status: SUCCESSFUL

                         

                         

                        Install File:             C:\Users\amartone\668058.tmp\dist\wwwroot\CFIDE\administrator\updates\Application.cfm

                                                  Status: SUCCESSFUL

                         

                         

                        Install File:             C:\Users\amartone\668058.tmp\dist\wwwroot\CFIDE\administrator\updates\download.cfc

                                                  Status: SUCCESSFUL

                         

                         

                        Install File:             C:\Users\amartone\668058.tmp\dist\wwwroot\CFIDE\administrator\updates\index.cfm

                                                  Status: SUCCESSFUL

                         

                         

                        Install File:             C:\Users\amartone\668058.tmp\dist\wwwroot\CFIDE\administrator\updates\installer_input.cfm

                                                  Status: SUCCESSFUL

                         

                         

                        Install File:             C:\Users\amartone\668058.tmp\dist\wwwroot\CFIDE\administrator\updates\_sysinfo.cfm

                                                  Status: SUCCESSFUL

                         

                         

                        Install File:             C:\Users\amartone\668058.tmp\dist\wwwroot\CFIDE\administrator\updates\_updates.cfm

                                                  Status: SUCCESSFUL

                         

                         

                        Install File:             C:\Users\amartone\668058.tmp\dist\wwwroot\CFIDE\componentutils\cfcexplorer.cfc

                                                  Status: SUCCESSFUL

                         

                         

                        Install File:             C:\Users\amartone\668058.tmp\dist\wwwroot\CFIDE\scripts\ajax\ext\map\GMapPanel3.js

                                                  Status: SUCCESSFUL

                         

                         

                        Install File:             C:\Users\amartone\668058.tmp\dist\wwwroot\CFIDE\scripts\ajax\ext\map\mapiconmaker.js

                                                  Status: SUCCESSFUL

                         

                         

                        Install File:             C:\Users\amartone\668058.tmp\dist\wwwroot\CFIDE\scripts\ajax\package\cflayout.js

                                                  Status: SUCCESSFUL

                         

                         

                        Install File:             C:\Users\amartone\668058.tmp\dist\wwwroot\CFIDE\scripts\ajax\package\cfmap.js

                                                  Status: SUCCESSFUL

                         

                         

                        Install File:             C:\Users\amartone\668058.tmp\dist\wwwroot\CFIDE\scripts\ajax\package\cfwebsocketCore.js

                                                  Status: SUCCESSFUL

                         

                         

                        Install File:             C:\Users\amartone\668058.tmp\dist\wwwroot\CFIDE\scripts\ajax\resources\cf\map\marker.png

                                                  Status: SUCCESSFUL

                         

                         

                         

                         

                        Move Folder:              Destination: C:\Users\amartone\668058.tmp\dist\cfusion

                                                  Status: SUCCESSFUL

                         

                         

                        Install Directory:        C:\server-root\app-root\

                                                  Status: SUCCESSFUL

                                                  Additional Notes: NOTE - Directory already existed

                         

                         

                        Custom Action:            com.adobe.utils.Logger

                                                  Status: SUCCESSFUL

                         

                         

                         

                         

                         

                         

                        Custom Action:            com.adobe.ia.action.InstallData

                                                  Status: SUCCESSFUL

                         

                         

                        Custom Action:            com.adobe.utils.XMLUpdate

                                                  Status: SUCCESSFUL

                         

                         

                        Custom Action:            com.adobe.ia.action.UpdateConfigs

                                                  Status: SUCCESSFUL

                         

                         

                        Execute Command:          regsvr32.exe /s C:\server-root\app-root\cfusion\lib\TypeViewer.dll

                                                  Status: SUCCESSFUL

                         

                         

                        Install Directory:        C:\server-root\app-root\cfusion\hf-updates\hf-10-00008\uninstall\

                                                  Status: SUCCESSFUL

                         

                         

                        Install Uninstaller:      Adobe ColdFusion 10 Update 8(Install All Uninstaller Components)

                                                  Status: SUCCESSFUL

                         

                         

                        Install Uninstaller:      Adobe ColdFusion 10 Update 8(Install All Uninstaller Components)

                                                  Status: SUCCESSFUL

                         

                         

                         

                         

                         

                         

                        Custom Action:            com.adobe.ia.action.StartServersAction

                                                  Status: SUCCESSFUL

                         

                         

                        Starting Windows Service: ColdFusion 10 Jetty Service

                                                  Status: SUCCESSFUL

                         

                         

                        Starting Windows Service: ColdFusion 10 .NET Service

                                                  Status: SUCCESSFUL

                         

                         

                        Starting Windows Service: ColdFusion 10 ODBC Server

                                                  Status: SUCCESSFUL

                         

                         

                        Starting Windows Service: ColdFusion 10 ODBC Agent

                                                  Status: SUCCESSFUL

                        • 9. Re: Cannot update to latest ColdFusion update 8
                          Aegis Kleais Community Member

                          Also, let me just show you the message that comes up when I try to navigate to a ColdFusion application URL on my server:  (btw, I find it somewhat funny since it's bad English... it should say "Service Temporarily Unavailable!")

                           

                          Service Temporary Unavailable!

                          The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.





                            Jakarta/ISAPI/isapi_redirector/1.2.32 ()

                          • 10. Re: Cannot update to latest ColdFusion update 8
                            Aegis Kleais Community Member

                            I now feel that the Update 8 is defective.

                             

                            I performed a full uninstallation of ColdFusion 10 from my computer.  I then re-downloaded the 64-bit ColdFusion 10 file, installed it as Developer Edition and had no issues whatsoever.  I launched into the CF Admin, finished auto-configuring the server, and at that point, everything worked fine (though I had 7 update warnings as I was at version 1)

                             

                            I then downloaded the hotfix_008.jar file, copied it to my CF installation root/jre/bin, opened a command prompt, changed me working directory to the aforementioned and ran:

                             

                            java -jar hotfix_008.jar

                             

                            The installer came up and I went through the steps outlined in the process, successfully applying the update and being notified that my CF services are being restarted and to try them shortly.

                             

                            Sure enough, the CF Application Server Service failed to start (with the same error) and navigating to the CF Admin resulted in the exact same error.

                             

                            Thank God I tested this on my local machine before having it axe my 2 production servers!

                            • 11. Re: Cannot update to latest ColdFusion update 8
                              Anit_Kumar Employee Hosts

                              Hi,

                               

                              Please check the pm sent to you.

                               

                              Regards,

                              Anit Kumar

                              • 12. Re: Cannot update to latest ColdFusion update 8
                                Aegis Kleais Community Member

                                I've responded via PM, thanks.

                                • 13. Re: Cannot update to latest ColdFusion update 8
                                  Aegis Kleais Community Member

                                  After doing many selective startups, I've found the following:

                                   

                                  With ALL SERVICES DISABLED, then manually starting CF10 services, the application DOES load (though VERY slowly more than normal on first load)

                                   

                                  We are running Symantec Endpoint Protection and I was on a client install (rather than server-pushed) of version 12.1.671.4971.  I uninstalled that, restarted the computer and CF (update 8) was still working.  Then, I had the server push down a copy of Symantec Endpoint Protection (v12.1.2015.2015) and restarted.

                                   

                                  Upon boot, I tried CF again and everything seems to work.

                                   

                                  I have been looking all over Symantec's website but cannot seem to confirm/deny whether version 12.1.671.4971 is compliant with JRE 1.6 (since Update 8 upgrades you to JRE 1.7).  This MIGHT be the reason why.

                                  • 14. Re: Cannot update to latest ColdFusion update 8
                                    Anit_Kumar Employee Hosts

                                    Hi,

                                     

                                    Thank you for the update. Please repost, if you face any issue further.

                                     

                                    Regards,

                                    Anit Kumar