6 Replies Latest reply: Apr 7, 2013 2:38 AM by Kapil.Malik RSS

    Creative Cloud: InDesign and Illustrator installation failure

    aguarderas

      I recently purchased access to Creative Cloud, prior to that I had a trial version of Illustrator (that worked just fine) and attempted to do the trial of InDesign (which did not work, everytime that I tried to open the program it would crash and close).  I have tried to download and install both InDesign and Illustrator from Creative Cloud a number of times only to receive errors in the installation process. I have tried to change the font permissions on my computer (since that seems to be the folder affected), uninstalling and then re-installing InDesign and Illustrator with no success.

       

       

      Here are the installation error messages for InDesign:

       

      Exit Code: 6

      Please see specific errors below for troubleshooting. For example,  ERROR: DF040 ...

       

       

      -------------------------------------- Summary --------------------------------------

       

      - 0 fatal error(s), 2 error(s)

       

       

       

      ----------- Payload: Recommended Common Fonts Installation 2.0.0.0 {DE7C6FA1-AF75-48A8-B495-CFAD529BCC3D} -----------

       

      ERROR: DF040: Failed to add Font 'C:\Windows\Fonts\ACaslonPro-Bold.otf'. Error: 2(Seq 3)

       

      ----------- Payload: Required Common Fonts Installation 2.0.0.0 {311CDC89-AC18-4344-9EC9-0225328C73D3} -----------

       

      ERROR: DF040: Failed to add Font 'C:\Windows\Fonts\AdobeArabic-Bold.otf'. Error: 2(Seq 3)

       

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      Here are the installaiton errors that appear for Illustrator:

       

      Exit Code: 6

      Please see specific errors below for troubleshooting. For example,  ERROR: DF040 ...

       

       

      -------------------------------------- Summary --------------------------------------

       

      - 0 fatal error(s), 4 error(s)

       

       

       

      ----------- Payload: Recommended Common Fonts Installation 2.0.0.0 {DE7C6FA1-AF75-48A8-B495-CFAD529BCC3D} -----------

       

      ERROR: DF040: Failed to add Font 'C:\Windows\Fonts\ACaslonPro-Bold.otf'. Error: 2(Seq 3)

       

      ----------- Payload: Recommended Common Fonts Installation x64 2.0.0.0 {8085C16A-3148-40B4-BC8B-12ED59C9C478} -----------

       

      ERROR: DF040: Failed to add Font 'C:\Windows\Fonts\ACaslonPro-Bold.otf'. Error: 2(Seq 4)

       

      ----------- Payload: Required Common Fonts Installation 2.0.0.0 {311CDC89-AC18-4344-9EC9-0225328C73D3} -----------

       

      ERROR: DF040: Failed to add Font 'C:\Windows\Fonts\AdobeArabic-Bold.otf'. Error: 2(Seq 3)

       

      ----------- Payload: Required Common Fonts Installation x64 2.0.0.0 {63594DD4-0241-422A-93A5-B6530040E1C7} -----------

       

      ERROR: DF040: Failed to add Font 'C:\Windows\Fonts\AdobeArabic-Bold.otf'. Error: 2(Seq 4)

       

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