9 Replies Latest reply on Apr 1, 2013 12:09 AM by pwillener

    I keep getting an Installation error, What does launchfail mean?

    mikeyt917

      I keep trying to install the new verison of flash and at the end of the download, it says flash player not installed, and when I ask for details, it just says "launchfail."

       

      I have no other verisons of flash player installed on my computer.

      I'm using firefox on windows vista

       

      What can I do?

       

      Thanks..

        • 1. Re: I keep getting an Installation error, What does launchfail mean?
          chris.campbell Adobe Employee

          I'm sorry you've encountered this problem.  Can you please try installing from the appropriate stand alone Windows installers located here:

           

          Installation Problems - Flash Player - Windows

           

          Thanks,

          Chris

          • 2. Re: I keep getting an Installation error, What does launchfail mean?
            mikeyt917 Level 1

            Chris,

             

            It did not work. I tried to open the installer, and it says the installer encountered a problem and is shutting down.

             

            Should I try this in safe mode on my computer? Not sure where to go from here.

             

            Thanks..

            • 3. Re: I keep getting an Installation error, What does launchfail mean?
              pwillener Level 8

              Can you post the contents of the FlashInstall.log file in C:\Windows\system32\Macromed\Flash ?

              • 4. Re: I keep getting an Installation error, What does launchfail mean?
                mikeyt917 Level 1

                =O====== M/10.1.53.64 2010-08-08+15-55-19.547 ========

                0000 [I] 00000010 "C:\ProgramData\NOS\Adobe_Downloads\install_flash_player.exe"

                0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

                =X====== M/10.1.53.64 2010-08-08+15-55-26.473 ========

                 

                =O====== M/10.1.82.76 2010-08-30+22-06-31.925 ========

                0000 [I] 00000010 "C:\Users\Michael Joseph\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\fpUpdatepl\fpUpdatepl.exe"

                0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

                =X====== M/10.1.82.76 2010-08-30+22-09-05.997 ========

                 

                =O====== M/10.1.82.76 2010-08-30+22-42-54.536 ========

                0000 [I] 00000010 "C:\Users\MICHAE~1\AppData\Local\Temp\FlashPlayerUpdate01.exe"

                0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

                0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

                0003 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

                0004 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

                0005 [W] 00001036 Software\Opera Software/Last CommandLine 2

                0006 [W] 00001036 Software\Opera Software/Last CommandLine 2

                0007 [W] 00001036 Software\Opera Software/Plugin Path 2

                0008 [W] 00001036 Software\Opera Software/Plugin Path 2

                0009 [I] 00000014 C:\Windows\system32\Macromed\Flash\NPSWF32.dll

                0010 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil10i_Plugin.exe

                0011 [I] 00000017 C:\Windows\system32\Macromed\Flash

                =X====== M/10.1.82.76 2010-08-30+22-43-00.823 ========

                 

                =O====== M/10.2.152.26 2011-02-19+18-57-44.965 ========

                0000 [I] 00000010 "C:\ProgramData\NOS\Adobe_Downloads\install_flash_player_ax.exe"

                0001 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/10.0 2

                0002 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                0003 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/10.0 2

                0004 [W] 00001015 C:\Windows\system32\Macromed\Flash\Flash9e.ocx 5

                0005 [I] 00000018

                0006 [W] 00001015 C:\Windows\system32\Macromed\Flash\Flash9e.ocx 5

                0007 [I] 00000013 C:\Windows\system32\Macromed\Flash\Flash10m.ocx

                0008 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil10m_ActiveX.exe

                0009 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil10m_ActiveX.dll

                =X====== M/10.2.152.26 2011-02-19+18-58-18.244 ========

                 

                =O====== M/10.2.152.32 2011-03-16+07-30-41.852 ========

                0000 [I] 00000010 "C:\Users\MICHAE~1\AppData\Local\Temp\CD3E.dir\InstallFlashPlayer.exe" -iv 0

                0001 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

                0002 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

                0003 [W] 00001036 Software\Opera Software/Last CommandLine 2

                0004 [W] 00001036 Software\Opera Software/Last CommandLine 2

                0005 [W] 00001036 Software\Opera Software/Plugin Path 2

                0006 [W] 00001036 Software\Opera Software/Plugin Path 2

                0007 [I] 00000014 C:\Windows\system32\Macromed\Flash\NPSWF32.dll

                0008 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil10n_Plugin.exe

                0009 [I] 00000017 C:\Windows\system32\Macromed\Flash

                =X====== M/10.2.152.32 2011-03-16+07-31-01.883 ========

                 

                =O====== M/11.1.102.55 2011-12-01+02-26-51.796 ========

                0000 [I] 00000010 "C:\Users\Michael Joseph\AppData\Local\Temp\install_flash_player_32bit.exe" -dlm -install

                0001 [F] 00001041

                =X====== M/11.1.102.55 2011-12-01+02-27-03.582 ========

                 

                =O====== M/11.1.102.55 2011-12-01+02-31-17.026 ========

                0000 [I] 00000010 "C:\Users\Michael Joseph\AppData\Local\Temp\install_flash_player_32bit.exe" -dlm -install

                0001 [I] 00000020 C:\Windows\system32\FlashPlayerCPLApp.cpl

                0002 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

                0003 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

                0004 [W] 00001036 Software\Opera Software/Last CommandLine 2

                0005 [W] 00001036 Software\Opera Software/Last CommandLine 2

                0006 [W] 00001036 Software\Opera Software/Plugin Path 2

                0007 [W] 00001036 Software\Opera Software/Plugin Path 2

                0008 [I] 00000014 C:\Windows\system32\Macromed\Flash\NPSWF32.dll

                0009 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil11e_Plugin.exe

                0010 [I] 00000017 C:\Windows\system32\Macromed\Flash

                0011 [I] 00000019 C:\Windows\system32\FlashPlayerCPLApp.cpl

                =X====== M/11.1.102.55 2011-12-01+02-31-22.047 ========

                 

                =O====== M/11.0.1.152 2012-01-18+04-01-14.488 ========

                0000 [I] 00000010 "C:\Users\MICHAE~1\AppData\Local\Temp\InstallFlashPlayer.exe"

                =X====== M/11.0.1.152 2012-01-18+04-02-14.868 ========

                 

                =O====== M/11.6.602.180 2013-03-25+03-02-26.825 ========

                0000 [I] 00000010 "C:\Users\Michael Joseph\Downloads\uninstall_flash_player.exe" -force  "C:\Users\Michael Joseph\Downloads\uninstall_flash_player.exe"

                0001 [F] 00001003 C:\Users\Michael Joseph\Downloads\uninstall_flash_player.exe

                =X====== M/11.6.602.180 2013-03-25+03-02-26.906 ========

                 

                =O====== M/11.6.602.180 2013-03-25+03-03-42.707 ========

                0000 [I] 00000010 "C:\Users\Michael Joseph\Downloads\uninstall_flash_player.exe" -force  "C:\Users\Michael Joseph\Downloads\uninstall_flash_player.exe"

                0001 [F] 00001003 C:\Users\Michael Joseph\Downloads\uninstall_flash_player.exe

                =X====== M/11.6.602.180 2013-03-25+03-03-42.816 ========

                 

                =O====== M/10.2.152.26 2013-03-25+03-04-51.543 ========

                0000 [I] 00000010 "C:\Windows\system32\Macromed\Flash\FlashUtil10m_ActiveX.exe" -maintain activex

                0001 [W] 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil10m_ActiveX.exe 5

                0002 [I] 00000018

                0003 [W] 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil10m_ActiveX.exe 5

                0004 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2

                0005 [W] 00001037 Software\Macromedia\FlashPlayerActiveX/ 2

                0006 [W] 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2

                0007 [W] 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2

                0008 [W] 00001037 Software\Microsoft\Code Store Database\Distribution Units\{D27CDB6E-AE6D-11CF-96B8-444553540000}/ 2

                0009 [W] 00001021

                0010 [W] 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil10m_ActiveX.exe 5

                0011 [I] 00000012

                =X====== M/10.2.152.26 2013-03-25+03-04-56.082 ========

                 

                =O====== M/11.1.102.55 2013-03-25+03-04-59.933 ========

                0000 [I] 00000010 "C:\Windows\system32\Macromed\Flash\FlashUtil11e_Plugin.exe" -maintain plugin

                0001 [W] 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil11e_Plugin.exe 5

                0002 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2

                0003 [W] 00001037 Software\Macromedia\FlashPlayerPlugin/ 2

                0004 [W] 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2

                0005 [W] 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2

                0006 [W] 00001021

                0007 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                0008 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                0009 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

                0010 [W] 00001036 Software\Mozilla\MaintenanceService\extensions/Plugins 2

                0011 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

                0012 [W] 00001036 Software\Opera Software/Last CommandLine 2

                0013 [W] 00001036 Software\Opera Software/Last CommandLine 2

                0014 [W] 00001036 Software\Opera Software/Plugin Path 2

                0015 [W] 00001036 Software\Opera Software/Plugin Path 2

                0016 [W] 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil11e_Plugin.exe 5

                0017 [I] 00000012

                =X====== M/11.1.102.55 2013-03-25+03-05-08.498 ========

                 

                =O====== M/11.6.602.180 2013-03-25+03-40-06.182 ========

                0000 [I] 00000010 "C:\Users\Michael Joseph\Downloads\install_flash_player.exe" "C:\Users\Michael Joseph\Downloads\install_flash_player.exe"

                0001 [F] 00001003 C:\Users\Michael Joseph\Downloads\install_flash_player.exe

                =X====== M/11.6.602.180 2013-03-25+03-40-06.479 ========

                 

                =O====== M/11.6.602.180 2013-03-25+03-41-04.072 ========

                0000 [I] 00000010 "C:\Users\Michael Joseph\Downloads\install_flash_player.exe" "C:\Users\Michael Joseph\Downloads\install_flash_player.exe"

                0001 [F] 00001003 C:\Users\Michael Joseph\Downloads\install_flash_player.exe

                =X====== M/11.6.602.180 2013-03-25+03-41-04.274 ========

                 

                =O====== M/11.6.602.180 2013-03-25+03-45-52.035 ========

                0000 [I] 00000010 "C:\Users\Michael Joseph\Downloads\install_flash_player.exe" "C:\Users\Michael Joseph\AppData\Local\Temp\fp_pl_pfs_installer.exe"

                0001 [F] 00001003 C:\Users\Michael Joseph\AppData\Local\Temp\fp_pl_pfs_installer.exe

                =X====== M/11.6.602.180 2013-03-25+03-45-52.238 ========

                 

                =O====== M/11.6.602.180 2013-03-25+20-07-45.947 ========

                0000 [I] 00000010 "C:\Users\Michael Joseph\Downloads\install_flash_player.exe" "C:\Users\Michael Joseph\Downloads\install_flash_player.exe"

                0001 [F] 00001003 C:\Users\Michael Joseph\Downloads\install_flash_player.exe

                =X====== M/11.6.602.180 2013-03-25+20-07-46.291 ========

                • 5. Re: I keep getting an Installation error, What does launchfail mean?
                  chris.campbell Adobe Employee

                  Forwarded your log along to our installer team and they had some follow up questions for you.

                   

                  Reading the thread, in the user’s first post he states:


                  I keep trying to install the new verison of flash and at the end of the download, it says flash player not installed, and when I ask for details, it just says "launchfail."” 


                  What does he mean by “and when I ask for details, it just says “launch fail””…where is he asking for details?  A screenshot would be nice.

                   

                  Please find out exactly how the user is executing the installer (screenshots would be very helpful).

                   

                  • 7. Re: I keep getting an Installation error, What does launchfail mean?
                    pwillener Level 8

                    Download the offline installer from http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html#mai n-pars_header and save it to disk, then close all browser windows and run the downloaded installer.

                    • 8. Re: I keep getting an Installation error, What does launchfail mean?
                      mikeyt917 Level 1

                      By disk, do you mean the local disk C drive?

                      I tried that, and saving it to a flash drive, neither worked.

                      • 9. Re: I keep getting an Installation error, What does launchfail mean?
                        pwillener Level 8

                        You get the exact same error with the offline installer?

                         

                        P.S. see http://forums.adobe.com/thread/1070933 for an easy way to capture screen shots.