5 Replies Latest reply on Apr 21, 2013 10:30 PM by AyukawaYukiko

    Unable to enable OpenCL in Photoshop CS6

    Dreamer90

      I have a Radeon HD 5670 card (640sp version) and I'm unable to activate the "OpenCL" option in Advanced Graphics Processor settings.

      My GPU driver version is Catalyst 13.3 beta 3 for windows 7. The problem occurs in Catalyst 13.2, too. 

      GPU-z report: http://gpuz.techpowerup.com/13/03/25/4hw.png

      OpenCL works with Neat Image Plugin: http://i6.minus.com/iWACCYWkRDeKN.png

       

      Photoshop's System Info tool's report:

       

      Adobe Photoshop Version: 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) x32

      Operating System: Windows 7 32-bit

      Version: 6.1 Service Pack 1

      System architecture: Intel CPU Family:6, Model:15, Stepping:13 with MMX, SSE Integer, SSE FP, SSE2, SSE3

      Physical processor count: 2

      Processor speed: 2199 MHz

      Built-in memory: 2045 MB

      Free memory: 515 MB

      Memory available to Photoshop: 1664 MB

      Memory used by Photoshop: 60 %

      Image tile size: 128K

      Image cache levels: 4

      OpenGL Drawing: Enabled.

      OpenGL Drawing Mode: Advanced

      OpenGL Allow Normal Mode: True.

      OpenGL Allow Advanced Mode: True.

      OpenGL Allow Old GPUs: Not Detected.

      Video Card Vendor: ATI Technologies Inc.

      Video Card Renderer: ATI Radeon HD 5600/5700

      Display: 1

      Display Bounds:=  top: 0, left: 0, bottom: 768, right: 1366

      Video Card Number: 1

      Video Card: ATI Radeon HD 5600/5700

      OpenCL Unavailable

      Driver Version: 12.100.17.0

      Driver Date: 20130318000000.000000-000

      Video Card Driver: aticfx32.dll,aticfx32.dll,aticfx32.dll,atiumdag.dll,atidxx32.dll,atiumdva.cap

      Video Mode: 1366 x 768 x 4294967296 colors

      Video Card Caption: ATI Radeon HD 5600/5700

      Video Card Memory: 1024 MB

      Video Rect Texture Size: 16384

      Serial number: Tryout Version

      Application folder: D:\Utilities\PhotoshopPortable\App\PhotoshopCS6\

      Temporary file path: C:\Users\HANAYU~1\AppData\Local\Temp\

      Photoshop scratch has async I/O enabled

      Scratch volume(s):

        C:\, 20.1G, 8.25G free

      Required Plug-ins folder: D:\Utilities\PhotoshopPortable\App\PhotoshopCS6\Required\

      Primary Plug-ins folder: D:\Utilities\PhotoshopPortable\App\PhotoshopCS6\Plug-ins\

      Additional Plug-ins folder: not set

       

      Can anyone suggest me a solution to solve this problem? Thanks.

        • 1. Re: Unable to enable OpenCL in Photoshop CS6
          Noel Carboni Level 8

          I don't believe Photoshop is designed to allow the use of OpenCL on a 32 bit system (Chris Cox or someone from Adobe will have to speak to why that is).  I have a 64 bit Windows 7 system and the OpenCL checkbox is grayed out in the 32 bit variant; it's only selectable in the 64 bit variant.

           

          -Noel

          • 2. Re: Unable to enable OpenCL in Photoshop CS6
            Ken eXs

            Im using AMD A8-4500M APU with Radeon(tm) HD Graphics HD7460 running on windows 8 x64.

            I have the same problem. I cant run photoshop extended. No 3D layer Menu and OpenCL Checkbox is DISABLED.

            • 3. Re: Unable to enable OpenCL in Photoshop CS6
              Level 7

              The 3D menu is present if you have an extended serial number.

              It would appear, but be grayed out if your system cannot handle 3D (like a bad GPU driver).

              • 4. Re: Unable to enable OpenCL in Photoshop CS6
                Noel Carboni Level 8

                Regarding OpenCL on 64 bit Photoshop:  Try ATI Catalyst 13.3 beta 3.

                 

                Important:  As of the time of this writing, no recently released ATI drivers work well with Photoshop.  That's why I'm suggesting the beta, which I have been running successfully for several weeks now.

                 

                You will not be able to enable OpenCL in the 32 bit Photoshop, as described above.

                 

                -Noel

                • 5. Re: Unable to enable OpenCL in Photoshop CS6
                  AyukawaYukiko

                  Additional information :

                   

                  1. ATI Firepro V4900 with latest catalyst driver work with all advanced options (available)

                       in photoshop CS6 64bit (no 13.01 update applied yet, would try later)

                       on Intel CPU with P4000,

                       * please update to latest Intel drivers even using another GPU for display

                   

                  2. Nvidia GT430 with latest driver with photoshop CS6 13.01 x64 on AMD Phenom II x6

                       got similar problem reported "OpenCL not available" from photoshop system information

                   

                       GT 430 has latest nvidia driver installed, supporting OpenCL for photoshop

                       double check with GPUz reported problem with an unnecessary

                       ATI stream SDK driver installed (with CPU drivers).

                           (currently not using AMD for GPU, this driver is not in use)

                       once uninstalled ATI stream SDK driver from catalyst install manager,

                       OpenCL option available in photohsop,

                       GPUz also did not report error anymore.

                   

                       This might help to reslove some of the problems with dimmed OpenCL option.