4 Replies Latest reply: Mar 27, 2013 10:09 AM by Kirsti Aho

Is the online Help System down for CS6?

pixelmonk1 Mar 26, 2013 7:23 AM

I just tried hitting help in Photoshop and AE in both Chrome and IE on two separate workstations and it appears to be down.

1. Re: Is the online Help System down for CS6?

Todd_Kopriva Mar 26, 2013 7:34 AM (in response to pixelmonk1)

It's working fine for me in Firefox and Chrome.

If you continue to have trouble, post specific links that aren't working so the team working on online Help can more easily troubleshoot.
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2. Re: Is the online Help System down for CS6?

pixelmonk1 Mar 26, 2013 8:26 AM (in response to Todd_Kopriva)

http://community.adobe.com/chcservices/services/redirect?u=http://help.adobe.com&p=AfterEf fects&l=en_US&id=AH_HOME

http://community.adobe.com/chcservices/services/redirect?u=http://help.adobe.com&p=Photosh op&l=en_US&id=AH_HOME

http://community.adobe.com/chcservices/services/redirect?u=http://help.adobe.com&p=Illustr ator&l=en_US&id=AH_HOME

Pretty much all of them. Chrome states: Error 103 (net::ERR_CONNECTION_ABORTED): Unknown error.
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3. Re: Is the online Help System down for CS6?

Todd_Kopriva Mar 26, 2013 4:05 PM (in response to pixelmonk1)

Those community.adobe.com redirects seem to be failing. This page has direct links:
http://blogs.adobe.com/premierepro/2010/08/help-documents-for-creative-suite-5-pdf-and-htm l.html
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4. Re: Is the online Help System down for CS6?

Kirsti Aho Mar 27, 2013 10:09 AM (in response to Todd_Kopriva)

The problem has been resolved. Help launches properly now.

--Kirsti
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