9 Replies Latest reply on Mar 27, 2013 7:30 AM by MikeB2342

    Issues with video/audio playback and Source window

    MikeB2342 Level 1

      I have some video that I am trying to import to get into my sequence. Anytime I open the video into my source window (or drag it to the timeline), the audio goes crazy. It starts skipping around and jumbling itself. When I open the video file in Quicktime on my computer, it opens and plays fine. Also, I don't know if it is unrelated, but sometimes when I open a video in my Source window, there is no audio. I can drag it to the Sequence and double click on it to bring the Sequence video into the Source window and it plays fine.

      The video that I am having issues with is a .mov filmed from an iPad (not sure which iPad model). It is filmed in Portrait mode, not sure if that matters. Please let me know what other information might be needed to troubleshoot this issue.


      Thanks!

        • 1. Re: Issues with video/audio playback and Source window
          John T Smith Adobe Community Professional & MVP

          First, answer the questions in the Information FAQ http://forums.adobe.com/message/4200840

           

          Second, it MAY be that ipad video is like iphone video

          Iphone won't edit easily because it uses a variable frame rate

          - A fix in message #22 http://forums.adobe.com/thread/934466

          • 2. Re: Issues with video/audio playback and Source window
            MikeB2342 Level 1

            Ooh. Sorry about that.

            - I am using Adobe Premiere Pro CS6 v.6.0.3

            - I'm sure I have the latest update. I'm using Creative Cloud, and the Adobe Application Update Manager says everything is up to date.

            - Operating System is Windows 7 Professional (Service Pack 1)

            - Source footage is a .mov filmed in portrait mode (I didn't record it.. Haha) on an iPad, not sure the model.

            - I am getting no error messages.

            - I was just dragging the video file from the Media Browser to the Source window. Nothing special.

            - This is working on all of the other clips filmed from the same iPad at same resolution, etc. Also, this particular video plays perfectly in Quicktime. It's just when I try to play it in Premiere Pro.

            - Other software that is currently running is standard stuff: antivirus, Outlook, Gtalk, Dropbox. Nothing that uses audio.

            - I have installed K-Lite Codec pack when I got the computer.

            - I have a Dell Preision T7600, Dual Xeon Quad-core processors (2.00GHz), 16 GBs of ram, Nvidia Quadro 4000 (2GB), and running off of a 256GB SSD.

            - I am using the Mercury Playback Engine GPU Acceleration.

            - The issue is happening on playback, both in the Source window and the Program window when I drag the video to the Sequence. It plays fine in Quicktime.

            • 3. Re: Issues with video/audio playback and Source window
              Harm Millaard Level 7

              - I have installed K-Lite Codec pack when I got the computer.

               

              MAJOR MISTAKE

              It may require a complete reformat of your boot disk and a fresh install of OS and programs. Remember to de-activate Adobe before formatting your disk. And NEVER install a codec pack. Codecs should only be installed if you have many references that it works with Adobe AND you really need it. K-Lite is not among them. And get rid of QuiRcktime on a Windows machine. If the iPad is similar to iPhone, then the problems could well be variable framerates and that requires converting outside of Adobe to an edfitable format in another wrapper than .mov.

              • 4. Re: Issues with video/audio playback and Source window
                MikeB2342 Level 1

                I get that the codec pack might not have been a good idea, but reformatting my boot disk just isn't an option right now.

                Also, what is so bad about having Quicktime installed on a Windows machine? I currently have to edit and render video in a variety of different formats to go on PCs, Macs, iPads, etc. I have Quicktime to use to test to ensure everything plays properly.

                Do you have any suggestions as to a program to convert the .mov to a different format? All I have on this computer is Premiere Pro and Windows Movie Maker, but I really don't want to convert it to a .wmv.

                • 5. Re: Issues with video/audio playback and Source window
                  Harm Millaard Level 7

                  QuiRcktime causes gamma shifts that are not desirable and it completely destroys the 64 bit nature of PR because it is only a 32 bit application, so everything runs much slower and can not use memory over 4 GB, well effectively over 3 GB. As soon as you use QuiRcktime, even if you have 64 GB of memory installed, no more than 3 GB can be used so there will be a much more instensive use of the pagefile, slowing down all the exports drastically.

                   

                  Many have found that uninstalling K-Lite does not solve the problems they have and the only option was reformatting and reinstalling. It might be your only option as well.

                  • 6. Re: Issues with video/audio playback and Source window
                    John T Smith Adobe Community Professional & MVP

                    >have any suggestions

                     

                    Did you read #22 in the link I provided?

                    • 7. Re: Issues with video/audio playback and Source window
                      MikeB2342 Level 1

                      Yes, I did. I tried on my work computer, but it requires QuickTime Pro, which I don't have. I think I have it on my laptop on home (or I can get it). I was going to attempt it tonight when I get home. I'll keep you updated. Thanks.

                      • 8. Re: Issues with video/audio playback and Source window
                        pconleye

                        you can convert the .mov file to a more common standard file format like mp4 using Handbrake or AppGeeker.

                        This guide will walk you through the process > QuickTime mov to mp4

                        This may help you, Still, it is worth a look.

                        • 9. Re: Issues with video/audio playback and Source window
                          MikeB2342 Level 1

                          This kind of worked! I got my hands on Quicktime Pro and saved as a reference file, like you suggested. I was able to bring the video into Premiere without the audio issues, but playback was really bad. I was dropping frames like crazy on the Source window and the Program window. I then tried saving it as a movie (not reference, the other option) and it seems to work fine that way. Thanks for your help, John! I appreciate it!