19 Replies Latest reply on Apr 22, 2013 5:44 PM by Sam2400

    Flash Player won't install on IE 9 Win7 64-bit

    Sam2400 Level 1

      I've tried almost everything that this forum suggested but Flash player just won't install. Here is my story. A a month or so ago, flash just stopped working on IE 9. I uninstalled but now I'm unable to even download it. When click on download now, This is what it displaysflash.png and nothing ever happens. I reset my IE settings. Under tools, Safety, ActiveX Filtering is uncheck. Under Manage Add-ons I just don't see the Active x for flash add-on I'm assuming this is because flash is not installed. I even did the whole Subinacl and reset.bat file but still I'm unable to download flash. Currently Flash works fine on Firefox which is what I'm using right now. I don't have any Flash cookie cop or any other software installed that blocks flash. Am I missing something? I really do not want to reinstall windows. Is there an other way to fix this problem? I am using 32-bit IE and not 64.

       

      thank you.

        • 1. Re: Flash Player won't install on IE 9 Win7 64-bit
          chris.campbell Adobe Employee

          Please try installing from the appropriate stand alone Windows installers located here:

           

          Installation Problems - Flash Player - Windows

           

          Thanks,

          Chris

          • 2. Re: Flash Player won't install on IE 9 Win7 64-bit
            Sam2400 Level 1

            I just installed it and it seems to have installed just fine but my vidoes are still not playing when i goto youtube, it just stays on a black screen and I also cannot see the thumbnails of the videos.

            • 3. Re: Flash Player won't install on IE 9 Win7 64-bit
              chris.campbell Adobe Employee

              Do you see the animation and version number displayed on this page?

               

              Flash Player Version

              • 4. Re: Flash Player won't install on IE 9 Win7 64-bit
                Sam2400 Level 1

                No I don't. It's just Blank on IE.

                • 5. Re: Flash Player won't install on IE 9 Win7 64-bit
                  chris.campbell Adobe Employee

                  Ok, lets make sure things are enabled properly.  Please walk through the steps in the two faq's below.

                   

                  Enabling Flash Player in Internet Explorer

                  ActiveX Filtering in Internet Explorer

                  • 6. Re: Flash Player won't install on IE 9 Win7 64-bit
                    Sam2400 Level 1

                    My Shockwave Flash Object shows under Run without permissions and not under currently loaded add-ons. flash23.png

                    • 7. Re: Flash Player won't install on IE 9 Win7 64-bit
                      chris.campbell Adobe Employee

                      We could be running into an issue with a recent Windows update for Win 7 x64. 

                       

                      Could you check to see if you have the following Windows update installed?

                       

                      KB2670838 – Platform Update for Windows 7 x64

                       

                      If so, I’d first recommend you update your video driver.  If that doesn’t fix the problem, please uninstall the KB update and try again.

                       

                      Thanks,

                      Chris

                      • 8. Re: Flash Player won't install on IE 9 Win7 64-bit
                        Sam2400 Level 1

                        yes, I did have this update installed. I updated my video drivers last night so I know that is not the issue but I went ahead and uninstalled the updated and restarted my computer. Still the same problem. I'm unable to install flash player from the website and it's still showing Shockwave Flash Object shows under Run without permissions and not under currently loaded add-ons.

                        • 9. Re: Flash Player won't install on IE 9 Win7 64-bit
                          chris.campbell Adobe Employee

                          That does seem odd that it's not listed under currently loaded addons.  Did you verify that active x filtering was disabled?  Baring that, the next thing I'd suggest is a clean install of Flash Player, then a reset of IE.

                           

                          How do I do a clean install of Flash Player?

                          http://support.microsoft.com/kb/923737

                          • 10. Re: Flash Player won't install on IE 9 Win7 64-bit
                            Sam2400 Level 1

                            Yes, I verified and active x filtering is unchecked. I followed the steps and completely uninstalled Flash and reset my IE settings but still I'm unable to install flash on IE. Currenly I have no flash installed at all. Not even on Firefox. What do you think? windows format at this point?

                            • 11. Re: Flash Player won't install on IE 9 Win7 64-bit
                              chris.campbell Adobe Employee

                              I don't think we'll have to do a format just yet.  What's happening when you try and install?  Does it say it's finishing properly?  What files do you have in these two folders:

                               

                              c:\windows\system32\macromed\flash

                              c:\windows\syswow64\macromed\flash

                              • 12. Re: Flash Player won't install on IE 9 Win7 64-bit
                                Sam2400 Level 1

                                When I goto http://get.adobe.com/flashplayer/ on IE and click on Download now, Nothing happens. I don't get the Active X to popup but I went to this site and downloaded the IE Active X manually http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html and was able to install it but now again the active x is showing under Run without permission and not under currently loaded add-ons.

                                 

                                Here is what installed.

                                system32.pngsysWOW64.png

                                • 13. Re: Flash Player won't install on IE 9 Win7 64-bit
                                  chris.campbell Adobe Employee

                                  It appears that you have the ActiveX version of Flash installed properly.  Now the question is why isn't IE loading it.  Are you running any antivirus/security software?

                                   

                                  You can install the version for Firefox here:

                                   

                                  http://download.macromedia.com/pub/flashplayer/current/support/install_flash_player.exe

                                  • 14. Re: Flash Player won't install on IE 9 Win7 64-bit
                                    Sam2400 Level 1

                                    I'm only running Malwarebyte Pro verison. I did install firefox add-on successfully an its working.

                                    • 15. Re: Flash Player won't install on IE 9 Win7 64-bit
                                      chris.campbell Adobe Employee

                                      Malwarebytes should be fine, I run the pro version myself.  It's very odd that IE isn't working...  If you're interested, I'd be willing to do a short desktop sharing session with you to see if I can figure out what's going on.  You've run through most of the steps I'd take, but we might get lucky.  Shoot me an email (ccampbel@adobe.com) if this sounds interesting.

                                      1 person found this helpful
                                      • 16. Re: Flash Player won't install on IE 9 Win7 64-bit
                                        Sam2400 Level 1

                                        Chris,

                                        This issue was solved finally. I figured it out eventually. Some how the registry was locked by something called FlashBroker.

                                         

                                        As you can see the logs below. The way I fixed this was by using ComboFix. I just ran the file and it cleaned out the system and fixed all registry problems. I'm now able to see flash on IE. I'm sure someone will eventually run into this issue again so it'll be helpful for you and others to know how to fix it.

                                         

                                        Thank you for all your help.

                                        Samad

                                        --------------------- LOCKED REGISTRY KEYS ---------------------

                                        .

                                        [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]

                                        @Denied: (A 2) (Everyone)

                                        @="FlashBroker"

                                        "LocalizedString"="@c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil64_11_6_602_180_Activ eX.exe,-101"

                                        .

                                        [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevatio n]

                                        "Enabled"=dword:00000001

                                        .

                                        [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalSer ver32]

                                        @="c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil64_11_6_602_180_ActiveX.exe"

                                        .

                                        [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]

                                        @="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"

                                        .

                                        [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]

                                        @Denied: (A 2) (Everyone)

                                        @="IFlashBroker5"

                                        .

                                        [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\Prox yStubClsid32]

                                        @="{00020424-0000-0000-C000-000000000046}"

                                        .

                                        [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\Type Lib]

                                        @="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"

                                        "Version"="1.0"

                                        .

                                        [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A 66}]

                                        @Denied: (A 2) (Everyone)

                                        @="FlashBroker"

                                        "LocalizedString"="@c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_6_602_180_Activ eX.exe,-101"

                                        .

                                        [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A 66}\Elevation]

                                        "Enabled"=dword:00000001

                                        .

                                        [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A 66}\LocalServer32]

                                        @="c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_6_602_180_ActiveX.exe"

                                        .

                                        [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A 66}\TypeLib]

                                        @="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"

                                        .

                                        [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-4445535400 00}]

                                        @Denied: (A 2) (Everyone)

                                        @="Shockwave Flash Object"

                                        .

                                        [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-4445535400 00}\InprocServer32]

                                        @="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_6_602_180.ocx"

                                        "ThreadingModel"="Apartment"

                                        .

                                        [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-4445535400 00}\MiscStatus]

                                        @="0"

                                        .

                                        [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-4445535400 00}\ProgID]

                                        @="ShockwaveFlash.ShockwaveFlash.11"

                                        .

                                        [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-4445535400 00}\ToolboxBitmap32]

                                        @="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_6_602_180.ocx, 1"

                                        .

                                        [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-4445535400 00}\TypeLib]

                                        @="{D27CDB6B-AE6D-11cf-96B8-444553540000}"

                                        .

                                        [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-4445535400 00}\Version]

                                        @="1.0"

                                        .

                                        [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-4445535400 00}\VersionIndependentProgID]

                                        @="ShockwaveFlash.ShockwaveFlash"

                                        .

                                        [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-4445535400 00}]

                                        @Denied: (A 2) (Everyone)

                                        @="Macromedia Flash Factory Object"

                                        .

                                        [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-4445535400 00}\InprocServer32]

                                        @="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_6_602_180.ocx"

                                        "ThreadingModel"="Apartment"

                                        .

                                        [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-4445535400 00}\ProgID]

                                        @="FlashFactory.FlashFactory.1"

                                        .

                                        [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-4445535400 00}\ToolboxBitmap32]

                                        @="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_6_602_180.ocx, 1"

                                        .

                                        [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-4445535400 00}\TypeLib]

                                        @="{D27CDB6B-AE6D-11cf-96B8-444553540000}"

                                        .

                                        [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-4445535400 00}\Version]

                                        @="1.0"

                                        .

                                        [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-4445535400 00}\VersionIndependentProgID]

                                        @="FlashFactory.FlashFactory"

                                        .

                                        [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-080020 0C9A66}]

                                        @Denied: (A 2) (Everyone)

                                        @="IFlashBroker5"

                                        .

                                        [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-080020 0C9A66}\ProxyStubClsid32]

                                        @="{00020424-0000-0000-C000-000000000046}"

                                        .

                                        [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-080020 0C9A66}\TypeLib]

                                        @="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"

                                        "Version"="1.0"

                                        .

                                        [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Common\Smart Tag\Actions\{B7EFF951-E52F-45CC-9EF7-57124F2177CC}]

                                        @Denied: (A) (Everyone)

                                        "Solution"="{15727DE6-F92D-4E46-ACB4-0E2C58B31A18}"

                                        .

                                        [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Schema Library\ActionsPane3]

                                        @Denied: (A) (Everyone)

                                        .

                                        [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Schema Library\ActionsPane3\0]

                                        "Key"="ActionsPane3"

                                        "Location"="c:\\Program Files (x86)\\Common Files\\Microsoft Shared\\VSTO\\ActionsPane3.xsd"

                                        .

                                        [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows CE Services]

                                        "SymbolicLinkValue"=hex(6):5c,00,72,00,65,00,67,00,69,00,73,00,74,00,72,00,79,

                                           00,5c,00,4d,00,41,00,43,00,48,00,49,00,4e,00,45,00,5c,00,53,00,4f,00,46,00,\

                                        .

                                        [HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]

                                        @Denied: (Full) (Everyone)

                                        • 17. Re: Flash Player won't install on IE 9 Win7 64-bit
                                          chris.campbell Adobe Employee

                                          Interesting, and you had tried installing immediately after rebooting and that still didn't work?  Going to forward this on to the install team for their review but if you get a chance could you also post the contents of your flashinstall log file?

                                           

                                          Where do I find the Flash Player installation log on Windows?

                                           

                                          Either way, very happy you were able to get this resolved!

                                          • 18. Re: Flash Player won't install on IE 9 Win7 64-bit
                                            chris.campbell Adobe Employee

                                            Interesting, and you had tried installing immediately after rebooting and that still didn't work?  Going to forward this on to the install team for their review but if you get a chance could you also post the contents of your flashinstall log file?

                                             

                                            Where do I find the Flash Player installation log on Windows?

                                             

                                            Either way, very happy you were able to get this resolved!

                                            • 19. Re: Flash Player won't install on IE 9 Win7 64-bit
                                              Sam2400 Level 1

                                              Nothing worked!!! I've tried everything you mentioned and a lot of other people mentioned different solutions but nothing worked! I was really frusrated but I ran into a different issue which lead me to scan using Combo Fix and that did the trick . Here are the flashlogs.

                                               

                                              =O====== M/11.6.602.180 2013-03-26+20-37-05.884 ========

                                              0000 [W] 00001113 C:\Windows\system32\Macromed\Flash\\* 3

                                              0001 [I] 00000010 "C:\Users\Admin\AppData\Local\Temp\{1B22421C-C39A-4C27-BBCD-AEF5633A26F2}\InstallFlashPla yer.exe" -install -skipARPEntry -iv 1 -au 4294967295

                                              0002 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2

                                              0003 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                                              0004 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

                                              0005 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

                                              0006 [I] 00000013 C:\Windows\system32\Macromed\Flash\Flash64_11_6_602_180.ocx

                                              0007 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_6_602_180_ActiveX.exe

                                              0008 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_6_602_180_ActiveX.dll

                                              0009 [I] 00000023 C:\Windows\system32\Macromed\Flash\activex.vch

                                              0010 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

                                              =X====== M/11.6.602.180 2013-03-26+20-37-06.713 ========

                                               

                                              =O====== M/11.6.602.180 2013-03-26+20-49-02.580 ========

                                              0000 [I] 00000010 "C:\Users\Admin\AppData\Local\Temp\{DB01B84A-E095-4551-BD13-B8EDBB639C9B}\InstallFlashPla yer.exe" -install -skipARPEntry -iv 1 -au 4294967295

                                              0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

                                              0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                                              0003 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

                                              0004 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2

                                              0005 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

                                              0006 [W] 00001036 Software\Mozilla\MaintenanceService\extensions/Plugins 2

                                              0007 [W] 00001036 Software\Opera Software/Last CommandLine 2

                                              0008 [W] 00001036 Software\Opera Software/Last CommandLine 2

                                              0009 [W] 00001036 Software\Opera Software/Plugin Path 2

                                              0010 [W] 00001036 Software\Opera Software/Plugin Path 2

                                              0011 [I] 00000014 C:\Windows\system32\Macromed\Flash\NPSWF64_11_6_602_180.dll

                                              0012 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_6_602_180_Plugin.exe

                                              0013 [I] 00000024 C:\Windows\system32\Macromed\Flash\plugin.vch

                                              0014 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

                                              =X====== M/11.6.602.180 2013-03-26+20-49-03.130 ========

                                               

                                              =O====== M/11.7.700.169 2013-04-22+23-42-13.654 ========

                                              0000 [I] 00000010 "C:\Windows\system32\Macromed\Flash\FlashUtil64_11_7_700_169_ActiveX.exe" -refreshIEElevationPolicies

                                              =X====== M/11.7.700.169 2013-04-22+23-42-13.691 ========

                                               

                                              =O====== M/11.7.700.169 2013-04-22+23-42-12.968 ========

                                              0000 [I] 00000010 "C:\Users\Admin\AppData\Local\Temp\{3466307A-99A7-47D7-B7C0-CCF1C4E4C577}\InstallFlashPla yer.exe" -install -skipARPEntry -iv 8 -au 4294967295

                                              0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

                                              0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

                                              0003 [W] 00001015 C:\Windows\system32\Macromed\Flash\Flash64_11_6_602_180.ocx 5

                                              0004 [I] 00000018

                                              0005 [W] 00001015 C:\Windows\system32\Macromed\Flash\Flash64_11_6_602_180.ocx 5

                                              0006 [W] 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashUtil64_11_6_602_180_ActiveX.exe/ 2

                                              0007 [I] 00000013 C:\Windows\system32\Macromed\Flash\Flash64_11_7_700_169.ocx

                                              0008 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_7_700_169_ActiveX.exe

                                              0009 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_7_700_169_ActiveX.dll

                                              0010 [I] 00000023 C:\Windows\system32\Macromed\Flash\activex.vch

                                              0011 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

                                              0012 [I] 00000012

                                              =X====== M/11.7.700.169 2013-04-22+23-42-13.803 ========