7 Replies Latest reply: Mar 27, 2013 5:42 PM by Peter Spier RSS

    I cannot save my document

    LorleECampos

      I have been working on a 120 page document for weeks in InDesign CS5, saving it over and over again and all of a sudden I can no longer save it. Everything in the file dropdown menu is black except the 5 items under close: save, save as, check in, save a copy and revert, which are all light grey and non functional.  The only thing I did that was different, was touching the tab button to move text (old habit from microsoft word) and it deleted the selected section of text. I then tried to undo the delete with command z and that no longer worked. It appears as if I can do everything except the undo and save.  I am working on a brand new Macbook Pro (few months old) and just started learning the Indesign program 2 months ago.  Lorle

        • 1. Re: I cannot save my document
          Peter Spier ACP/MVPs

          In a situation like this, your best bet is to force quit and restart InDesign and let the autorecovery reopen the file. Then Save AS with a new name and continue, or export to .idml, then open that and save with a new name. If the auto recovery doesn't allow you to save, force quit again, then see Replace Your Preferences for directions to find and rename the InDesign Defaults and InDesign SavedData files (these are hidden files on your mac, so if you don't know how to access your user library, see Access hidden user library files | Mac OS 10.7 Lion), then try restarting ID again.

          • 2. Re: I cannot save my document
            Peter Spier ACP/MVPs

            As a follow-up, you said "I have been working on a 120 page document for weeks in InDesign CS5, saving it over and over again..." Unless you do a Save AS all of the change information from previous editing is saved in the file. This is usefule during the current editing session for undo, but once the file has been closed and reopened the changes from previous sessions are no longer accessible and are useless file bloat that can cause trouble over time.

             

            If it's not already your habit, you should try to remember to do a Save AS before closing the file, and on a long project I usually save as a new name, generally some sort of versioning, which gives a backup chain in case something like this goes wrong. Better to lose a day than the whole thing.

            • 3. Re: I cannot save my document
              BobLevine UGM

              As Peter says, backups and versions are very important and you don't think about it until something like this happens. I personally recommend keeping current projects in a dropbox folder. I wrote a blog post a while back you might find interesting: http://boblevine.us/why-i-always-save-files-in-dropbox-and-why-you-should-too/

               

              Bob

              • 4. Re: I cannot save my document
                LorleECampos Community Member

                Hi Peter, thanks so much for you advice. I do SAVE AS everytime and and save using a different name at least once every day. I am hoping not to lose a day. The problem is that even if I create a new file or open an old one, the program will no longer allow me to edit and save any file. The file in question has become locked somehow. There is a new file with the same name on my desktop that ends in ~by_t$9.inlk - which I did not create (at least not intentionally) and even though I go to the get info menu under file and click on my user account to unlock the lock, it still won't save and when I return to the get info menu, it is locked again. Does any of this information change what you suggest, because I am afraid to force quit and lose my day's work. At least while I have the file open there is still a possibility of fixing it. I will print the pages I edited since my last save so that at least I have a copy of the changes.  Lorle

                • 5. Re: I cannot save my document
                  Peter Spier ACP/MVPs

                  is that a typo and you meant the file extension is .idlk? That would be the lock file for an open document, and should be in the same location as the document file. various sources say .inlk is also an ID lock file, but I've never seen one. Perhaps an InCopy lock?

                   

                  In any case no, that doesn't affect the instructions, though it sounds like you probably do need to repalce the prefs, though I would prefer to have you do that after successfully closing all your files if you can.

                   

                  I know this is scary, but it's the best hope you have of salvaging anything, and if it doesn't work, at least you wont be any worse off than you are now.

                  • 6. Re: I cannot save my document
                    LorleECampos Community Member

                    Hi, I saved the file as idml and then force quit and that worked fine. I was able to reopen, edit and resave as indd. All is good. Thanks for your help.  I am so relieved not to lose a day's work. Lorle

                    • 7. Re: I cannot save my document
                      Peter Spier ACP/MVPs

                      Great news.