Me neither. I think you need to try and get some more evidence of what is going on and come back if there are still problems. I was wondering if there is a source control application being used with RoboHelp. If something untoward is being done, this could explain project source files being deleted.
No, no source control in play that I know of. It appears we have gotten few answers to questions. The problems began when it was reported that they could not copy the project files to a flash drive. I personally have never had an issue with this task. Then, it was reported that the project had gotten deleted by RH. The resolution after-the-fact is that the contractor spent 1+/- week recreating the project (60-70 topics) from the published content.
I'm surprised that as a contractor they didn't know to come here and ask questions or find tools available to reverse engineer from the published content, but I suppose not everyone knows of the goldmine that lives here. I'd never heard of an uninstall removing project files, but I know there are a million ways it could have been configured and never say never, right?
Thanks for the quick replies - you guys ROCK!
Leah Eaton Vance
Senior Technical Writer
Technical and Business Communication Adjunct Professor, Austin Community College
Austin STC, Past President
I believe the uninstall deleting project files was with older operating systems that allowed you to work on projects in Program Files. Delete the program and whoosh, the projects went too, so I've heard.
If source control was in play I would want to know which system so that I could avoid it. A source control system that takes the local copies and its own right out would be less useful than a chocolate teapot.
See www.grainge.org for RoboHelp and Authoring tips