10 Replies Latest reply: Mar 27, 2013 3:59 PM by the_wine_snob RSS

    Problem: Burned DVD won't start at menu, starts half way through first video

    CaroVideo Community Member



      My problem is that after burning my DVD, it won't start at the menu when I insert it in the computer. I get the beachball spinning for a few seconds and then it comes up about a third of the way into the first video. The image is distorted in 4:3 and then it rightens itself.


      I have first play set at the menu. Everything tests ok in the build and preview mode. Can anyone help me fix this?


      I am so upset because I had successfully burned this DVDs and sent them to the client after testing. The client emailed today to say both DVDs were smashed in the mail and could I please re-burn them. I'm supposed to deliver again at 9 am tomorrow.





      On a Mac, running CS6. OS 10.7.5