10 Replies Latest reply: Mar 27, 2013 3:59 PM by the_wine_snob RSS

    Problem: Burned DVD won't start at menu, starts half way through first video

    CaroVideo Community Member

      Hi,

       

      My problem is that after burning my DVD, it won't start at the menu when I insert it in the computer. I get the beachball spinning for a few seconds and then it comes up about a third of the way into the first video. The image is distorted in 4:3 and then it rightens itself.

       

      I have first play set at the menu. Everything tests ok in the build and preview mode. Can anyone help me fix this?

       

      I am so upset because I had successfully burned this DVDs and sent them to the client after testing. The client emailed today to say both DVDs were smashed in the mail and could I please re-burn them. I'm supposed to deliver again at 9 am tomorrow.

       

      Thanks

      Carolyn

       

      On a Mac, running CS6. OS 10.7.5