I think the issue here is that you are expecting the Header and Footer to end up in the PDF. Sorry, but I don't believe these survive the trip.
RoboHelp first creates a Word document, then a PDF from the Word document. If you want Headers and Footers, just create the Word document and edit it with Word to add the Headers and Footers. Then create your PDF from that.
You've gotta be kidding.
Why would the MP preview look correct then (image and footer both displayed correctly)? I just tried a quick publish to Word using the same MP, I verified before publishing that the custom MP was applied to the topic and the resulting Word .doc does NOT show the logo and footer. So there must be something else wrong.
In any event, I'd be really shocked if what you say is true, i.e. not being able to use an image in a header of a Master Page. Isn't that the whole purpose of using Master Pages, for branding, or repeatable content, such as date, time, page number, logo, standard text, etc.?
RH wasn't designed to create printed docs; it was designed on create online type help - WinHelp, CHM, WebHelp, AIR Help; it's just the circumstances of history.
This is why those of us who need really good PDFs use TCS to single-source our content in FM and create PDFs from there & then bring that FM content into RH for help generation.
Printed Documentation is covered in detail on my site. Yes the loss of headers and footers is a pain but it should not be that difficult to fix.
With Rh something that is Heading 1 in Rh gets through to Word as a true Heading 1 so others, such as training, can use your document as the base for their work. Flare by contrast does not create true headings. The document looks good but it cannot be worked on in the same way without some fixing.
They each have their advantages and disadvantages.
See www.grainge.org for RoboHelp and Authoring tips
RoboHelp was designed as a tool to create on-line help systems. Fortunately, the same set of source material may also be used to create output intended for print. But that has always happened via Microsoft Word.
I might question why you are even interested in RoboHelp if all you want is a PDF. Why not just use Word?
@Jeff Coatsworth: Thanks, but forgive me for being so stubborn. I hear what you're saying but why would RH offer publish to PDF as an option if in essence it retains none of the work you've done to customize your output? I have used FM before as well, but my company only bought RH (long story) so I don't have access to FM, only RH and Flare. Flare has its own issues (steep learning curve, if you ask me) but in this regard it beats RH.
So what is the MasterPage really used for, if not for this purpose? I still think it's something I'm doing wrong, since even if I use just text in the header and footer in the MP and apply that MP to the topic, then generate a Word doc, it does not show up at all. I'm surely missing some step or setting that is blocking this from working properly.
So, I'm sure it's user error, maybe combined with the tool's limitation(s), and that's hopefully what someone can help me with.
Thank you for your help, really appreciate it!
Rick, thanks for the message. I am interested in using RH due to reusable content (chunks), i.e. the ability to change something in one place and have it populate automatically across all places where that content is referenced. Flare works well for that, but again, I'm interested in learning RH as well. It's sounding like I'm not going to be able to do this.
Of course I'm not Jeff, but I'll tell you why one might use Master Pages in RoboHelp.
Master Pages in RoboHelp are used for two completely different purposes.
For EXISTING content, they are used to populate Headers and Footers across existing topics.
For NEW content, as you create topics, you may elect to have a Master Page with certain elements laid out and/or already present.
I'm not sure what you mean when you say "if in essence it retains none of the work you've done to customize your output?", I'm guessing that means you dislike the fact that the process of creating printed output disregards Headers and Footers?