2 Replies Latest reply: May 29, 2013 2:12 AM by fgregor RSS

    Exchange CS6 perpetually "Logging in..."

    deljs Community Member
    deljs Mar 27, 2013 3:36 PM

      I am trying to access Exchange through Photoshop/Indesign CS6. After entering my password, the Adobe Exchange panel shows the spinner and the text "Logging in..." perpetually. It never gets logged in. I have left it for up to 30 minutes - no success.

       

      Windows XP Professional, 32-bit

      Still on trial period with Creative Cloud CS6

      Adobe Exchange extension version 0.9.4

       

      Things I have tried:

       

      1) deleting the opm.db file

       

      2) running sfc /scannow

       

      3) changing to a shorter password (less than 12 characters)

       

      I am seriously hoping there is a fix for this. Makes me pretty nervous about the whole cloud computing concept.

       

      Thanks for any help.

        • 1. Re: Exchange CS6 perpetually "Logging in..."
          Huskerfan29 Community Member
          Huskerfan29 Apr 15, 2013 1:52 PM (in response to deljs)

          Is the Education Exchange website having problems.  I use it on two different computers which are on two totally separate networks and neither of them seem to be working for me.  I use safari for a browser.  I can't sign in, or search through the site.  It seems to either be extremely slow or frozen for some reason.  Just wondered if anyone else has any problems.

           

          I have found the website to be very helpful not only for development of my own skills but to aid in development of my classroom lesson planning.

           

          Thanks for your help!

          • 2. Re: Exchange CS6 perpetually "Logging in..."
            fgregor Adobe Employee
            fgregor May 29, 2013 2:12 AM (in response to Huskerfan29)

            Hi Huskerfan29,

             

            This forum is for Adobe Exchange (where you can buy and sell extensions for Adobe products) rather than Education Exchange. The best place to get support for the Adobe Education Exchange is to go through the Help Center on the AEE - http://edex.adobe.com/help-center/. Once there you can navigate through the help items to find answers to common questions and if you're problem isn't solved, you can email the AEE support team. They will be in a better position to help you and troubleshoot your account.

             

            For the answer to deljs' question, please see http://forums.adobe.com/message/5337334#5337334

             

            Best wishes,

            Fraser