20 Replies Latest reply: Mar 30, 2013 11:31 AM by kglad RSS

    Uninstalling/reinstalling CS2

    C. Burks

      I recen'ty got a new machine and ran into the activation issues with older versions of the Suite. I have CS5, but need to run Photoshop CS2 as well for the screening features in the output end of things that were removed from 5 & 6.

       

      I found the link to the new download of the suite that Adobe provided for the new activation process of CS2 but ran into uninstall problems with the version I installed from disk. When I try to install from the download, it detects Photoshop and Illustrator CS2 installed on my machine despite uninstalling them. The "uninstaller" failed to work, so I went throught the manual uninstallation including the registry edits but the CS2 installer still detects Illustrator and Photoshop CS2 as installed.

       

      FWIW I am running Win 7 64 bit and the CS5 Suite as well. I simply need to keep a working version of Photoshop CS2 in addition to that for my output necessities. Unfortunately this is not a problem I can solve by simply upgrading software as the feature no longer exists in the newer versions. The last version that supported line screen & angle control was CS4, which I do not own because I jumped from CS2 to CS5.  Any advice on how to find and remove the previous CS2 install information that the new installer is detecting would save me a lot of grief as at this point I am out of ideas except reformatting and starting from scratch.

        • 2. Re: Uninstalling/reinstalling CS2
          C. Burks Community Member

          Thanks but that is the process I referred to in my post. I've been

          through it and  the new installer still detects Illustrator and

          Photoshop CS2 as installed and it will not continue.

          • 3. Re: Uninstalling/reinstalling CS2
            kglad CommunityMVP

            there's no more thorough explanation of how to wipe cs2 from your computer after a failed uninstall and there is no cleaner tool for as2.

             

            you could try reinstalling cs2 from your disk, then properly uninstalling using the uninstaller.

            • 4. Re: Uninstalling/reinstalling CS2
              C. Burks Community Member

              I tried re-installing from disc and it failed in the same manner -

              detecting a previous installation, but that was prior to doing the

              registry edits. I'll try it again. I'm guessing I may be missing parts

              because the uninstall instructions were probably written for XP, and I'm

              on Win 7. I will try the reinstall from disc again.

              • 5. Re: Uninstalling/reinstalling CS2
                C. Burks Community Member

                Once again the install from disc failed just as the downloaded new install (required for the ne activation procedure for older products). I retraced my steps through the manual removal but the installer is still detecting Photoshop and Illustrator CS2 as "installed" and it refuses to proceed. Reitterating that the standard uninstall faied, and that I went through the manual steps, can someone tell me what specific file or files the installer is detecting so I can hunt them down and eliminate them so the installer will run? I don't care if I have some junk files left over from Illustrator but I need to get a clean install of Photoshop.

                • 6. Re: Uninstalling/reinstalling CS2
                  kglad CommunityMVP

                  there may be information here that helps you:  http://helpx.adobe.com/creative-suite/kb/troubleshoot-installation-problems-photoshop-cs2. html

                   

                  but the biggest help on that page may be a link, "Manually remove Photoshop CS2 (Windows).", that's broken.  i've reported the broken link so hopefully that will be fixed soon.

                  • 7. Re: Uninstalling/reinstalling CS2
                    C. Burks Community Member

                    Thanks - I'm throwing everything I have at this. Is there a paid support

                    number I could call (on the weekend) to get a live person to walk

                    through this and try to resolve it. Not that I don't appreciate (and

                    follow) your advice but the more time I lose to this the farther behind

                    I get and I have no problem paying for the solution.

                    • 8. Re: Uninstalling/reinstalling CS2
                      C. Burks Community Member

                      I just found this - however (understanding the risk) have no idea how to

                      implement it. Can you point me in the right direcion. I know about

                      registry edits but this appears to be an automated script of some sort.

                       

                      #include <GUIConstants.au3> GUICreate("Adobe CS2 Remover", 175,

                      115,-1,-1,BitAND($GUI_SS_DEFAULT_GUI, BitNOT($WS_CAPTION)),

                      $WS_EX_TOPMOST) Opt("GUIOnEventMode", 1) $Actvate =

                      GUICtrlCreateButton("Remove", 10, 40, 60) GUICtrlSetOnEvent($Actvate,

                      "_remove") $exit = GUICtrlCreateButton("Exit", 104, 40, 60)

                      GUICtrlSetOnEvent($exit, "_Terminate") $progressbar1 =

                      GUICtrlCreateProgress (10,80,155,20) GUICtrlCreateLabel("Adobe Creative

                      Suite 2 Remover", 10 , 10) GUISetState() While 1 Sleep(100) WEnd Func

                      Terminate() Sleep(100) Exit EndFunc ;==>Terminate Func _remove()

                      Sleep(1000) GUICtrlSetData ($progressbar1,5)

                      RegDelete("HKEY_CLASSES_ROOT\Installer\Features\",

                      "08E8456490400000E7A85400F0580510")

                      RegDelete("HKEY_CLASSES_ROOT\Installer\Features\",

                      "3618C4F7952F0A940A8182759A5087CB")

                      RegDelete("HKEY_CLASSES_ROOT\Installer\Features\",

                      "4C7BB6329144DF244090E152A7523ED4")

                      RegDelete("HKEY_CLASSES_ROOT\Installer\Features\",

                      "C80D5F2B97E7DCF4AA4F75DA53FF6010")

                      RegDelete("HKEY_CLASSES_ROOT\Installer\Features\",

                      "C9AAD94C8AB5A95428445EB796FDF040")

                      RegDelete("HKEY_CLASSES_ROOT\Installer\Features\",

                      "EE64EBDA0E4501644B637D9ED3281900") GUICtrlSetData ($progressbar1,15)

                      RegDelete("HKEY_CURRENT_USER\Software\", "Adobe")

                      RegDelete("HKEY_LOCAL_MACHINE\Software\", "Adobe") GUICtrlSetData

                      ($progressbar1,20) Sleep(2000)

                      RegDelete("HKEY_CLASSES_ROOT\Installer\Features\",

                      "08E8456490400000E7A85400F0580510")

                      RegDelete("HKEY_CLASSES_ROOT\Installer\Features\",

                      "3618C4F7952F0A940A8182759A5087CB")

                      RegDelete("HKEY_CLASSES_ROOT\Installer\Features\",

                      "4C7BB6329144DF244090E152A7523ED4")

                      RegDelete("HKEY_CLASSES_ROOT\Installer\Features\",

                      "C80D5F2B97E7DCF4AA4F75DA53FF6010")

                      RegDelete("HKEY_CLASSES_ROOT\Installer\Features\",

                      "C9AAD94C8AB5A95428445EB796FDF040")

                      RegDelete("HKEY_CLASSES_ROOT\Installer\Features\",

                      "EE64EBDA0E4501644B637D9ED3281900") GUICtrlSetData ($progressbar1,30)

                      Sleep(1000) RegDelete("HKEY_CLASSES_ROOT\Installer\Products\",

                      "08E8456490400000E7A85400F0580510")

                      RegDelete("HKEY_CLASSES_ROOT\Installer\Products\",

                      "3618C4F7952F0A940A8182759A5087CB")

                      RegDelete("HKEY_CLASSES_ROOT\Installer\Products\",

                      "4C7BB6329144DF244090E152A7523ED4")

                      RegDelete("HKEY_CLASSES_ROOT\Installer\Products\",

                      "C80D5F2B97E7DCF4AA4F75DA53FF6010")

                      RegDelete("HKEY_CLASSES_ROOT\Installer\Products\",

                      "C9AAD94C8AB5A95428445EB796FDF040")

                      RegDelete("HKEY_CLASSES_ROOT\Installer\Products\",

                      "EE64EBDA0E4501644B637D9ED3281900") GUICtrlSetData ($progressbar1,35)

                      Sleep(1000)

                      RegDelete("HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\",

                      "08E8456490400000E7A85400F0580510")

                      RegDelete("HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\",

                      "3618C4F7952F0A940A8182759A5087CB")

                      RegDelete("HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\",

                      "4C7BB6329144DF244090E152A7523ED4")

                      RegDelete("HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\",

                      "C80D5F2B97E7DCF4AA4F75DA53FF6010")

                      RegDelete("HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\",

                      "C9AAD94C8AB5A95428445EB796FDF040")

                      RegDelete("HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\",

                      "EE64EBDA0E4501644B637D9ED3281900") GUICtrlSetData ($progressbar1,40)

                      Sleep(1000)

                      RegDelete("HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\",

                      "08E8456490400000E7A85400F0580510")

                      RegDelete("HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\",

                      "3618C4F7952F0A940A8182759A5087CB")

                      RegDelete("HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\",

                      "4C7BB6329144DF244090E152A7523ED4")

                      RegDelete("HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\",

                      "C80D5F2B97E7DCF4AA4F75DA53FF6010")

                      RegDelete("HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\",

                      "C9AAD94C8AB5A95428445EB796FDF040")

                      RegDelete("HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\",

                      "EE64EBDA0E4501644B637D9ED3281900") GUICtrlSetData ($progressbar1,50)

                      Sleep(2000)

                      RegDelete("HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData \S-1-5-18\Products\",

                      "08E8456490400000E7A85400F0580510")

                      RegDelete("HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData \S-1-5-18\Products\",

                      "3618C4F7952F0A940A8182759A5087CB")

                      RegDelete("HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData \S-1-5-18\Products\",

                      "4C7BB6329144DF244090E152A7523ED4")

                      RegDelete("HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData \S-1-5-18\Products\",

                      "C80D5F2B97E7DCF4AA4F75DA53FF6010")

                      RegDelete("HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData \S-1-5-18\Products\",

                      "C9AAD94C8AB5A95428445EB796FDF040")

                      RegDelete("HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData \S-1-5-18\Products\",

                      "EE64EBDA0E4501644B637D9ED3281900") GUICtrlSetData ($progressbar1,60)

                      Sleep(1000)

                      RegDelete("HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\",

                      "Adobe GoLive CS2 English")

                      RegDelete("HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\",

                      "Adobe Illustrator CS2")

                      RegDelete("HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\",

                      "Adobe InDesign CS2")

                      RegDelete("HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\",

                      "Adobe Photoshop CS2")

                      RegDelete("HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\",

                      "Adobe Photoshop CS2")

                      RegDelete("HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\",

                      "{0134A1A1-C283-4A47-91A1-92F19F960372}")

                      RegDelete("HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\",

                      "{236BB7C4-4419-42FD-0409-1E257A25E34D}")

                      RegDelete("HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\",

                      "{46548E80-0409-0000-7E8A-45000F855001}")

                      RegDelete("HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\",

                      "{7F4C8163-F259-49A0-A018-2857A90578BC}")

                      RegDelete("HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\",

                      "{ADBE46EE-54E0-4610-B436-D7E93D829100}")

                      RegDelete("HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\",

                      "{B2F5D08C-7E79-4FCD-AAF4-57AD35FF0601}")

                      RegDelete("HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\",

                      "{C49DAA9C-5BA8-459A-8244-E57B69DF0F04}") GUICtrlSetData

                      ($progressbar1,70) Sleep(1000)

                      RegDelete("HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\",

                      "Adobe Version Cue CS2")

                      RegDelete("HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Eventlog\Application\",

                      "Adobe Version Cue CS2") GUICtrlSetData ($progressbar1,80) Sleep(1000)

                      DirRemove("C:\Documents and Settings\All Users\Application Data\Adobe",

                      1) DirRemove("C:\Documents and Settings\All Users\Start

                      Menu\Programs\Adobe GoLive CS2", 1) DirRemove("C:\Documents and

                      Settings\All Users\Start Menu\Programs\Adobe Illustrator CS2", 1)

                      DirRemove("C:\Documents and Settings\All Users\Start Menu\Programs\Adobe

                      ImageReady CS2", 1) DirRemove("C:\Documents and Settings\All Users\Start

                      Menu\Programs\Adobe InDesign CS2", 1) DirRemove("C:\Documents and

                      Settings\All Users\Start Menu\Programs\Adobe Photoshop CS2", 1)

                      DirRemove("C:\Documents and Settings\All Users\Application Data\Adobe",

                      1) DirRemove("C:\WINDOWS\system32\Adobe", 1)

                      DirRemove("C:WINDOWS\Installer\{236BB7C4-4419-42FD-0409-1E257A25E34D}",

                      1)

                      DirRemove("C:WINDOWS\Installer\{7F4C8163-F259-49A0-A018-2857A90578BC}",

                      1)

                      DirRemove("C:WINDOWS\Installer\{B2F5D08C-7E79-4FCD-AAF4-57AD35FF0601}",

                      1) GUICtrlSetData ($progressbar1,90) Sleep(1000) DirRemove("C:\Documents

                      and Settings\" & @UserName & "\Application Data\Adobe", 1)

                      DirRemove("C:\Documents and Settings\" & @UserName & "\Start

                      Menu\Programs\Adobe GoLive CS2", 1) DirRemove("C:\Documents and

                      Settings\" & @UserName & "\Start Menu\Programs\Adobe Illustrator CS2",

                      1) DirRemove("C:\Documents and Settings\" & @UserName & "\Start

                      Menu\Programs\Adobe ImageReady CS2", 1) DirRemove("C:\Documents and

                      Settings\" & @UserName & "\Start Menu\Programs\Adobe InDesign CS2", 1)

                      DirRemove("C:\Documents and Settings\" & @UserName & "\Start

                      Menu\Programs\Adobe Photoshop CS2", 1) DirRemove("C:\Documents and

                      Settings\" & @UserName & "\Application Data\Adobe", 1) GUICtrlSetData

                      ($progressbar1,95) Sleep(1000) DirRemove("C:\Program Files\Common

                      Files\Adobe", 1) DirRemove("C:\Program Files\Adobe\", 1) GUICtrlSetData

                      ($progressbar1,100) EndFunc

                      • 9. Re: Uninstalling/reinstalling CS2
                        kglad CommunityMVP

                        that looks like autoit script but i'm not certain (http://www.autoitscript.com/site/). 

                         

                        most of that code looks ok but it only takes one line to cause a big problem so do not run that code unless you have a reliable backup of your computer (so you can restore it if things go badly including being unable to boot to the os) and make sure you trust the source of that code.

                         

                        as for contacting adobe, the easiest way is online chat:   (http://www.adobe.com/support/chat/ivrchat.html).

                         

                        for telephone support:

                         

                        Call an agent

                         

                        Monday-Friday, 5am-7pm PST

                         

                        800-833-6687
                        but that's a general number and almost certainly will, at most, get you another phone number to call.

                         

                        • 10. Re: Uninstalling/reinstalling CS2
                          C. Burks Community Member

                          Thanks. I have 2 machines so I'm going to test the script on the

                          standby. Just trying to figure out how to execute it. I'll let you know

                          the results so it can be shared (at users risk) as a possible solution

                          if it works.

                           

                          Thanks again for your responses.

                          • 11. Re: Uninstalling/reinstalling CS2
                            kglad CommunityMVP

                            you have courage. 

                             

                            let me know if you're able to execute that script.

                            • 12. Re: Uninstalling/reinstalling CS2
                              C. Burks Community Member

                              No - not so much - it's a standby machine now so if I do damage I can

                              reformat it at my leisure. I'd never try it on my workstation without

                              testing it on the other machine and even that is no guarantee.

                               

                              Looking into the procedure for executing the script now.

                              • 13. Re: Uninstalling/reinstalling CS2
                                C. Burks Community Member

                                So far it's telling me the syntax is oncorrect. I'm way over my head here

                                • 14. Re: Uninstalling/reinstalling CS2
                                  C. Burks Community Member

                                  If I can't get the script to run - can I not just remove the entire

                                  manually?

                                  • 15. Re: Uninstalling/reinstalling CS2
                                    kglad CommunityMVP

                                    i'm not familiar with autoit either and i can't tell what part of that formatting is a problem on your end and what part is this forum misformatting that code.  but, there are no line breaks in the code i see and the first few lines should have line breaks similar to:

                                     

                                    #include <GUIConstants.au3>

                                    GUICreate("Adobe CS2 Remover", 175,115,-1,-1,BitAND($GUI_SS_DEFAULT_GUI, BitNOT($WS_CAPTION)),$WS_EX_TOPMOST)

                                    Opt("GUIOnEventMode", 1)

                                    $Actvate =GUICtrlCreateButton("Remove", 10, 40, 60)

                                    GUICtrlSetOnEvent($Actvate,"_remove")

                                    $exit = GUICtrlCreateButton("Exit", 104, 40, 60)

                                    GUICtrlSetOnEvent($exit, "_Terminate")

                                    $progressbar1 = GUICtrlCreateProgress (10,80,155,20)

                                    GUICtrlCreateLabel("Adobe CreativeSuite 2 Remover", 10 , 10)

                                    GUISetState() While 1 Sleep(100)

                                    WEnd

                                    Func

                                    Terminate()

                                    Sleep(100)

                                    Exit

                                    EndFunc ;==>Terminate Func _remove()

                                    • 16. Re: Uninstalling/reinstalling CS2
                                      C. Burks Community Member

                                      I'm walking through the steps in regedit manually - Found a couple of

                                      entries I either missed or that were not listed in the Adobe document.

                                      Stay tuned .

                                      • 17. Re: Uninstalling/reinstalling CS2
                                        C. Burks Community Member

                                        OK - I walked through and the Installer did not detect it this time.

                                        Whether I missed the necessary registry entries, or they were not in the

                                        Adobe document, I got them and it installed. Now I'm having the same

                                        registration errors but I think I should be able to handle that through

                                        Chat support.

                                        • 18. Re: Uninstalling/reinstalling CS2
                                          kglad CommunityMVP

                                          congratulations!

                                           

                                          that took perseverance.

                                          • 19. Re: Uninstalling/reinstalling CS2
                                            C. Burks Community Member

                                            Yes. Now at least I can confirm that the steps in the script are safe -

                                            I just couldn't get it to run. After going through it manually however,

                                            you will still have to download the programs or the suite from Adobe due

                                            to their retirement of the older activation servers. Regardless, after

                                            about a week of messing with this - I am back at 100%.

                                             

                                            Now if Adobe would just fond a way to put the line screen and angle

                                            control settings back into the print engine of the new versions of

                                            Photoshop we could let go of these oldies but goodies.

                                             

                                            Thanks again for your help.

                                            • 20. Re: Uninstalling/reinstalling CS2
                                              kglad CommunityMVP

                                              you're welcome.

                                               

                                              (and, sorry for all the problems.)