6 Replies Latest reply: Dec 17, 2014 11:26 AM by Ryan Stockert RSS

    Unable to launch After Effects CS6[Try] after installing (Stopped Working)

    DanielMagz Community Member

      Hi

       

      So after installing. I tried to launch AE, then during initialization or loading, it will prompt a message "Has stopped working".

       

      I was able to install AE CS6 and launch it properly on my laptop but I am having difficulties launching it on my desktop.

       

      Desktop Specs
      Laptop Specs

      CPU: i5-3570k

      GPU:

      • ASUS Radeon HD 7850
      • Intel HD 4000

      note: Using Lucid Virtu.

      Motherboard: Asrock Pro 3 z77

      Ram: G.Skill Ripjaw X 8gb dual kit 1600mhz ddr3

      Storage:

      • SSD: OCZ Vertex 4 128gb [OS]
      • HDD: 1tb Seagate Barracuda 7200rpm

      OS: Windows 8 Pro 64-bit with media center

      CPU:

      Intel® Core™2 Solo processor SU3300/SU3500 (3 MB L2 cache, 1.20/1.40 GHz, 800 MHz FSB, 5.50 W), supporting Intel® 64 architecture

      GPU:

      Mobile Intel® GS45 Express Chipset with integrated 3D graphics, featuring Intel® Graphics Media Accelerator 4500MHD (Intel® GMA 4500MHD) with up to 1759 MB of Intel® Dynamic Video Memory Technology 5.0 (64 MB of dedicated video memory, up to 1695 MB of shared system memory), supporting Microsoft® DirectX® 10

      RAM: 3gb of ddr3 1033mhz two module

      Storage: 250gb WD Blue 5200 rpm HDD

      OS: Windows 7 Ultimate 64-bit

       

      Event Viewer LOG

       

      Event 1
      Event 2Event 3Event 4

      Faulting application name: AfterFX.exe, version: 11.0.0.378, time stamp: 0x4f6d63ab

      Faulting module name: atio6axx.dll, version: 6.14.10.12172, time stamp: 0x51423773

      Exception code: 0xc0000005

      Fault offset: 0x00000000011cb03d

      Faulting process ID: 0x478

      Faulting application start time: 0x01ce2baea1dc2c6a

      Faulting application path: C:\Program Files\Adobe\Adobe After Effects CS6\Support Files\AfterFX.exe

      Faulting module path: C:\WINDOWS\SYSTEM32\atio6axx.dll

      Report ID: ee78c1ad-97a1-11e2-bf55-bc5ff44842d6

      Faulting package full name:

      Faulting application name: Adobe QT32 Server.exe, version: 6.0.0.0, time stamp: 0x4f6d5e4e

      Faulting module name: QuickTime.qts_unloaded, version: 0.0.0.0, time stamp: 0x50890e53

      Exception code: 0xc0000005

      Fault offset: 0x6ee2cce9

      Faulting process ID: 0x103c

      Faulting application start time: 0x01ce2baea914aa1d

      Faulting application path: C:\Program Files\Adobe\Adobe After Effects CS6\Support Files\32\Adobe QT32 Server.exe

      Faulting module path: QuickTime.qts

      Report ID: e7563660-97a1-11e2-bf55-bc5ff44842d6

      Faulting package full name:

      Faulting package-relative application ID:

      Faulting application name: Adobe QT32 Server.exe, version: 6.0.0.0, time stamp: 0x4f6d5e4e

      Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

      Exception code: 0xc0000005

      Fault offset: 0x00000000

      Faulting process ID: 0x103c

      Faulting application start time: 0x01ce2baea914aa1d

      Faulting application path: C:\Program Files\Adobe\Adobe After Effects CS6\Support Files\32\Adobe QT32 Server.exe

      Faulting module path: unknown

      Report ID: e7428280-97a1-11e2-bf55-bc5ff44842d6

      Faulting package full name:

      Faulting package-relative application ID:

      Faulting application name: Adobe QT32 Server.exe, version: 6.0.0.0, time stamp: 0x4f6d5e4e

      Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

      Exception code: 0xc0000005

      Fault offset: 0x00000000

      Faulting process ID: 0x103c

      Faulting application start time: 0x01ce2baea914aa1d

      Faulting application path: C:\Program Files\Adobe\Adobe After Effects CS6\Support Files\32\Adobe QT32 Server.exe

      Faulting module path: unknown

      Report ID: e708bde9-97a1-11e2-bf55-bc5ff44842d6

      Faulting package full name:

      Faulting package-relative application ID:

       

       

      Here are some workaround/fix I tried to do:

      1. Uninstal and re-install.
      2. Uninstall, clear avery adobe product, remove paths and traces, relaunch, and then re-install.
      3. Same as step 2, with firewall turned off, Anti-virus removed.
      4. Run installation with Administrator rights.
      5. Launch program via Compatibility settines Vista, Vista SP1, Vista SP2, Windows 7
      6. All drivers are updated and reupdated.
      7. Re-installed all GPU drivers.
      8. Refreshed my Wndows 8 OS.
      9. Reformated my Windows 8 OS then Installed AE cs6.
      10. Installed AE on my F drive instead of C [C drive is an SSD and F Drive is an HDD]

       

      I am able to see the AE CS6 splash screen but it will prompt a message "Has Stopped Working".

       

      Other things to take note:

      • I am able to launch Renderer Machine without any issues.
      • I am also able to launch other Adobe Products that came along with AE CS6 try version.
      • Latest Quicktime version is installed.
        • 1. Re: Unable to launch After Effects CS6[Try] after installing (Stopped Working)
          Todd_Kopriva Adobe Employee

          I see that you're using After Effects CS6 (11.0.0). Install the updates so that you're using 11.0.2. Updating the application should be the first step in any troubleshooting process.

           

          See this page for details of updates and how to install them:

          http://bit.ly/lsrkmJ

          • 2. Re: Unable to launch After Effects CS6[Try] after installing (Stopped Working)
            DanielMagz Community Member

            Hi Todd,

             

            Thanks you for replying.

            After updating to 11.0.2, I am still unable to launch AE CS6.

             

            Event LOG

             

            Faulting application name: MsiExec.exe, version: 5.0.9200.16384, time stamp: 0x5010a60b

            Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

            Exception code: 0xc0000005

            Fault offset: 0x00000000

            Faulting process ID: 0xe44

            Faulting application start time: 0x01ce2bbe73884a20

            Faulting application path: C:\Windows\syswow64\MsiExec.exe

            Faulting module path: unknown

            Report ID: b15899ff-97b1-11e2-bf56-bc5ff44842d6

            Faulting package full name:

            Faulting package-relative application ID:

             

            Faulting application name: GPUSniffer.exe, version: 0.0.0.0, time stamp: 0x5059906c

            Faulting module name: atio6axx.dll, version: 6.14.10.12172, time stamp: 0x51423773

            Exception code: 0xc0000005

            Fault offset: 0x000000000004f657

            Faulting process ID: 0x164

            Faulting application start time: 0x01ce2bc0b512cd76

            Faulting application path: F:\Program Files\Adobe\Adobe After Effects CS6\Support Files\GPUSniffer.exe

            Faulting module path: C:\WINDOWS\SYSTEM32\atio6axx.dll

            Report ID: f2ea4476-97b3-11e2-bf56-bc5ff44842d6

            Faulting package full name:

            Faulting package-relative application ID:

             

            Faulting application name: AfterFX.exe, version: 11.0.2.12, time stamp: 0x505998cf

            Faulting module name: atio6axx.dll, version: 6.14.10.12172, time stamp: 0x51423773

            Exception code: 0xc0000005

            Fault offset: 0x000000000004f657

            Faulting process ID: 0xcac

            Faulting application start time: 0x01ce2bc0b48fa9b8

            Faulting application path: F:\Program Files\Adobe\Adobe After Effects CS6\Support Files\AfterFX.exe

            Faulting module path: C:\WINDOWS\SYSTEM32\atio6axx.dll

            Report ID: 02e64db6-97b4-11e2-bf56-bc5ff44842d6

            Faulting package full name:

            Faulting package-relative application ID:

             

            Faulting application name: GPUSniffer.exe, version: 0.0.0.0, time stamp: 0x5059906c

            Faulting module name: atio6axx.dll, version: 6.14.10.12172, time stamp: 0x51423773

            Exception code: 0xc0000005

            Fault offset: 0x000000000004f657

            Faulting process ID: 0x8dc

            Faulting application start time: 0x01ce2bc0c885d1ca

            Faulting application path: F:\Program Files\Adobe\Adobe After Effects CS6\Support Files\GPUSniffer.exe

            Faulting module path: C:\WINDOWS\SYSTEM32\atio6axx.dll

            Report ID: 063e499a-97b4-11e2-bf56-bc5ff44842d6

            Faulting package full name:

            Faulting package-relative application ID:

             

            Faulting application name: AfterFX.exe, version: 11.0.2.12, time stamp: 0x505998cf

            Faulting module name: atio6axx.dll, version: 6.14.10.12172, time stamp: 0x51423773

            Exception code: 0xc0000005

            Fault offset: 0x000000000004f657

            Faulting process ID: 0xd70

            Faulting application start time: 0x01ce2bc0c86b9768

            Faulting application path: F:\Program Files\Adobe\Adobe After Effects CS6\Support Files\AfterFX.exe

            Faulting module path: C:\WINDOWS\SYSTEM32\atio6axx.dll

            Report ID: 18b30dc0-97b4-11e2-bf56-bc5ff44842d6

            Faulting package full name:

            Faulting package-relative application ID:

             

            And here are the error messages that I am getting everytime I try to launch AE.

             

            After Effects error: After Effects crashed previusly attempting to initialize OpenGL. Cosult the manufacturer of your graphics card for a compatiple OpenGL driver.

             

            After Effects error: Crash in progress. Last logged message was:<2640><GPUManager><2> Sniffer Result Code: 1

            • 3. Re: Unable to launch After Effects CS6[Try] after installing (Stopped Working)
              Mylenium MVP

              Turn off your intel GPU in the BIOS/ EFI and only use the ATI/ AMD one.

               

              Mylenium

              • 4. Re: Unable to launch After Effects CS6[Try] after installing (Stopped Working)
                DanielMagz Community Member

                Awesome! It finally worked! Thank you very much Sir Mylenium!.

                • 5. Re: Unable to launch After Effects CS6[Try] after installing (Stopped Working)
                  W.D.E. Community Member

                  Hello everybody,

                   

                  I have the same issue DanielMagz had but the fix Mylenium suggested didn't work for me.

                   

                  I've been running Premiere Pro CS6 for 5 months smoothly, Intel GPU enabled. Installed After Effects trial 2 days ago and it won't even start before giving me the error message "0xc0000005".

                   

                  A first install was done from a folder downloaded 5 months ago from Adobe through the Application Manager. Since it didn't work I tried a fresh install directly through the Application Manager again. Didn't work either.

                   

                  My System:

                  i7 3770K

                  ASUS P8Z77-V Deluxe

                  MSI GTX Geforce 660TI Power Edition

                  GSkill DDR3 1600 - 8MB x 2

                  Windows 7 Home Premium

                   

                  I have already tried the following (in that order) and none worked:

                  1. Updating the BIOS.

                  2. Updating the Geforce driver for the latest version, just released (since I was aware at least one of the driver update versions - don't remember which right now - didn't work with Premiere Pro, I was careful to keep a copy of my working driver to replace the new one if necessary. Premiere seems to be working with the new one so I din't switch back).

                  3. Disabling the Intel GPU in the BIOS.

                  4. Downloading and installing a fix from Microsoft for the "0xc0000005" error (which seems to occur in a variety of situations).

                   

                  It might be worth mentioning that I run Lucid Virtu although I don't think it's doing anything for Adobe software (I have also tried turning off its GPU virtualization to no avail. Is Lucid Virtu useful for Adobe soft at all? I have no intention of running games in this machine).

                   

                  I was strongly and urgently counting on After Effects to finish a project ASAP and most likely add it permanently to my bench, so it's quite disappointing.

                   

                  Also, it seemed strange to me that disabling the Intel GPU could be a solution, since part of the reason for its built (or so I'm told) and the choice of that motherboard in this system is the graphics features it has, to help the separate video card work with softs such as After Effects. Could anybody comment on that?

                   

                  Any help would be highly appreciated!

                   

                  Best regards.

                  • 6. Re: Unable to launch After Effects CS6[Try] after installing (Stopped Working)
                    Ryan Stockert Community Member

                    Hi Mylenium

                     

                    Could you walk me through the steps for the BIOS fix?


                    Thanks