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flash player not working

Guest
Mar 31, 2013 Mar 31, 2013

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Needed to update our flash player for safari Mac OS 10.5. Installed the new one, uninstalled the old one, and tried everything on adobe help but it is still not running. Any suggestions?

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Adobe Employee ,
Apr 01, 2013 Apr 01, 2013

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Could you please give us some more information?

Were you able to download the file from Adobe site?

When you double-click the downloaded file, what happens?

Thanks,

Sunil

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Guest
Apr 01, 2013 Apr 01, 2013

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Yes I was able to download the file from adobe. I double clicked the file and installed it.  When I tried use it however, it did not work so I tried to download again but the pop said the new version is already installed. It just is not working. Your help is greatly appreciated!

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Adobe Employee ,
Apr 01, 2013 Apr 01, 2013

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I think you have not enabled Flash Player in the browser.

Could you please see the last question on Mac section in this link. http://helpx.adobe.com/flash-player/kb/flash-player-faq.html#main-pars_text_1

It has infornmation on how to enable Flash Player.

Thanks,

Sunil

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