2 Replies Latest reply on Apr 1, 2013 2:01 PM by 1leona

    Movie .mp4 won't play


      I'm not having any luck with importing a movie or .swf file into my presentation with Presenter. All I get is a box with a movie icon in the middle that won't play. Same problem with .swf files.

      Thanks much.

        • 1. Re: Movie .mp4 won't play
          flyingj481 Adobe Community Professional (Moderator)

          If you can, try converting the movies to FLV. That format still works the best, and I have had issues with MP4's as have my clients.


          When you insert the FLV you should see the white box with the movie icon. It will play when you publish/preview the presentation.


          SWF files are a little more complicated because they can be interactive or non-interactive, and Presenter has no ability to know which it is. So after inserting a non-interactive SWF (movie), you will need to adjust the timing of the slide to match the duration of the SWF (in seconds) by adding silence to the slide. Then you will need to select the Manage Flash option from the SWF drop down in the Presenter ribbon, and then check the Control using presentation play bar option. That will ensure that the slide displays for the entirety of the SWF and that the SWF will pause, fast forward, rewind, etc., when the user commands that in Presenter.


          Does that help?

          • 2. Re: Movie .mp4 won't play
            1leona Level 1

            Thank you for this suggestion Jorma. I really appreciate the help.