You need to close Internet Explorer for installation to continue.
If it doesn't, please press Control , Alt , and Delete keys together. Select Task Manager and go to the Process tab.
See if you have any process of Internet Explorer. If you see, select it and click End Process.
Also, go to the following page and let us know if you see the animation. http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html
I followed the instructions to delete processes and was able to
get the files installed. However, it still does not recognize
it as I again tried to open an e-card from American Greetings
and it tells me I need to install it.
In checking what I have (deleting the cache, etc) I read I do
nothave the "plug-in" version. Do I need that?
Another 'symptom' that might interest you, I have to copy the
link shortcut on the Internet Explorer most times rather than
just click the link and get results.
So, I still can't access the program when needed.
Thanks - I did finally get to see the Easter card; however3r, I
could not close the page. The "x" did not work, in fact it's
still open as I have not engaged the task manager. I am using
IE 10 which came to me as aWindows Update. And, I would not
allow Google Chrome to download with the Flash Player. I think
there are gremlins. But, thanks to the info about the "gear" as
I can access that easily. I may find it to my advantage to go
back to IE 9 r 8. It gets to be a bother to not be able to
click links and "go." Time will tell. Thanks again!