2 Replies Latest reply on Apr 2, 2013 11:47 PM by pwillener

    Can't open PDFs from Outlook Access denied

    Billm221 Level 1

      We are trying to open PDFs from Outlook in Reader XI.  Even after disabling protected mode, continue to receive the message "There was an error opening this document.  Access denied.".  Any suggestions?



        • 1. Re: Can't open PDFs from Outlook Access denied
          Mandeep5062 Employee Moderator

          A. Fix One PC

          1. Launch Adobe Acrobat Reader X
          2. Go to: Edit > Preferences...
          3. Click on "General" in the left pane.
          4. Uncheck "Enable Protected Mode at startup"
          5. You will prompted with a dialog box to remind you to close the application for the change to go into effect. Click Yes.
          6. Click OK to save your change.
          7. Exit Adobe Reader

          B. Fix Several PCs in Your Organization
          Following the above steps aren't practical if you have Adobe Acrobat installed on 1,000+ computers in 30 regional offices! Push this registry setting using your standard software deployment software.

          [HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\10.0\Privileged]

          • 2. Re: Can't open PDFs from Outlook Access denied
            pwillener Level 8

            When opening an attached document from an email message, or from a website, the document is usually stored on a temp folder on the local disk.  Access Denied indicates a permission problem with such a temp folder.


            For Outlook I found that they are stored under %userprofile%\Local Settings\Temporary Internet Files\Content.Outlook