14 Replies Latest reply: Apr 5, 2013 6:03 PM by Richard Fisher 08 RSS

    Error message in Quicktime

    Richard Fisher 08

      After saving a movie to the computer I can play it with media player without a problem, but if I try to open it in Quicktime I get an error

      message 2048 couldn't open file because it is not a file that Quicktime understands. I have PE 11 on  a Dell, Windows 7, Windows

      quicktime 32 bit.

        • 1. Re: Error message in Quicktime
          Steve Grisetti MVP

          Which Publish & Share option did you choose to output your movie?

          • 2. Re: Error message in Quicktime
            Richard Fisher 08 Community Member

            I published& shared in the mpeg for sd video 480 x 720. Also I'am using 64 bit  operating system, with the basic Quicktime.

            • 3. Re: Error message in Quicktime
              Steve Grisetti MVP

              It's possible Quicktime Player may not be able to play it.

               

              What do you plan to do with this file? There may be a better format for you to output.

              • 4. Re: Error message in Quicktime
                Richard Fisher 08 Community Member

                I just thought that Quicktime could play an mpeg file on the PC like media player does. If I select play Quicktime on a Mac it will play fine on my PC.  Its a learnig experience. Thanks for your assistance.

                • 5. Re: Error message in Quicktime
                  the_wine_snob Community Member

                  Richard,

                   

                  One thing to remember is that MPEG is but a wrapper, and can contain a lot of different CODEC's, just like AVI (fewer variables than AVI, but still a lot of them). It could well be that yours uses a CODEC, that is not installed on the system, or is one that QT Player just cannot use.

                   

                  Usually, when QT Player encounters a wrapper, that it can play, but when the CODEC is just not installed, it will offer to take you to a page on Apple's Web site, where there are several CODEC's, and player enhancements - some free, but some for sale. OTOH, if it's a CODEC, that QT Player cannot play, it usually just yields a message to that effect. It will not usually throw an error message, such as you got.

                   

                  Now, it appears that you used the MPEG-2 DVD wrapper & CODEC. Is that correct? That is about as "plain vanilla," as an MPEG-2 gets, and it would surprise me, that QT Player could not handle that. However, there are a couple of variables, that might cause an issue. By the DVD-specs., the Bit-Rate (total for both the Audio and Video Streams combined), cannot be over 10 MB/s. As the Audio Bit-Rate is not factored into many encoder's settings (it's really pretty small), most will choose about 8 MB/s, for the max. Bit-Rate for the Video, allowing some headroom for the Audio. Some DVD hardware players will choke if the Bit-Rate is much above 7.5 MB/s for the Video, though they are spec'ed. to handle that 10 MB/s total Bit-Rate.

                   

                  As a test, I would choose MOV, with the Animation CODEC. This will be very, very close to Uncompressed, and WILL create a large file. However, that should be about as easy for QT Player to handle, as it gets. Remember, this is but a test. If QT Player pops up an error message with that file, then it is something with your installation of QT Player, or something on your computer, that is interferring with QT Player. Please report on that test. If your Timeline's Duration is long, maybe limit this test to just part of it, with the WAB (Work Area Bar), so it does not take too long to Export/Share that file for testing.

                   

                  Good luck,

                   

                  Hunt

                  • 6. Re: Error message in Quicktime
                    Richard Fisher 08 Community Member

                    Bill,

                    Where do I find the MOV, with the animation codec?

                    • 7. Re: Error message in Quicktime
                      the_wine_snob Community Member

                      Publish+Share>Computer>QuickTime>Advanced>Codec>Animation

                       

                      MOV_Animation.png

                      Good luck, and if you do not see QuickTime, look at the little scroll bar to the right of the Publish+Share Panel.

                       

                      Hunt

                      • 8. Re: Error message in Quicktime
                        Richard Fisher 08 Community Member

                        Bill,

                        It works with animation also with DV25 in the Quicktime save. Saving it in mpeg 2 won't play in Quicktime, I'am probably missing an extension or something else. It's not important, but  I will keep researching it. Thanks for all the info.

                        • 9. Re: Error message in Quicktime
                          the_wine_snob Community Member

                          You are most welcome.

                           

                          Good luck and happy editing,

                           

                          Hunt

                           

                          PS - for some Export/Share/Publish settings, one DOES have to dig pretty deeply.

                          • 10. Re: Error message in Quicktime
                            JMJarrige Community Member

                            I think your problem is related to the fact that, in the Apple environment, you need to buy the MPEG2 playback component used by Quicktime.

                            This is because the MPEG2 codec is not free, and Apple has not installed this version on his standard systems or softwares (iMovie, OS/X,QT).

                            If you use Premiere Elements (it is my case on a Mac and a PC), this codec is included in the software. So you can edit on Mpeg format, and read the result with VLC

                            for example, but Quick time does not read the result.

                            Apple uses it's proper tools (Apple intermediate codec or others) to be able to edit formats like HDV, in the Mac environment.

                            Solutions if you want to use QT :

                                              - buy this Quick time playback component (20 USD on apple store) if you want to use QT reading

                                               - or, in PC/windows system, install free software : Quick time alternative, which is able to read MPEG2.

                            • 11. Re: Error message in Quicktime
                              the_wine_snob Community Member

                              Thank you for that info.

                               

                              As I have had QT Pro on all of my computers for so long, and through so many versions, with about every add-on, it is tough to remember what was added, all those years ago. Same thing happens when one has a question, that's specific to the non-Pro version of QT Player - I have not had that in so long, that I don't remember what was included/excluded with that installation, and don't even have a free computer to install that version to test.

                               

                              Appreciated,

                               

                              Hunt

                              • 12. Re: Error message in Quicktime
                                JMJarrige Community Member

                                Bonjour Bill

                                You are right : I think the Pro versions of QT include the MPEG2 codec. As you have to pay for these versions,

                                it seems normal.

                                Best regards.

                                JM

                                • 13. Re: Error message in Quicktime
                                  the_wine_snob Community Member

                                  JM,

                                   

                                  It could also be that I just purchased that add-on, but back so long ago, that I just do not recall it. At my age, remembering what I had for dinner last night is a tough thing to do...

                                   

                                  Thank you,

                                   

                                  Hunt

                                  • 14. Re: Error message in Quicktime
                                    Richard Fisher 08 Community Member

                                    JM,

                                         I realized that today when I installed a DVD movie in the computer and tried to open it in QT and got the same error

                                    message. Then I knew I would have to go pro. Thanks for the info.