Windows or Mac... and which version operating system (ie Windows XP or Vista or 7 or 8 ???)
Downloaded program or disc
Welcome to the forum, Ted,
Here's an older "Shared Technologies" thread: http://forums.adobe.com/message/3155897#3155897
But, I am not sure that we were ever able to help the OP, and they never reported back with the responses from Adobe. Still, might be a tip that is useful.
[Edit] I mis-spoke. The OP and another user with the same error WERE helped. What I saw initially was yet another poster, who was going to contact Adobe, but never came back to the thread. In the case of the OP and another users, the issue was caused by having Adobe Bridge, included with other Adobe programs, like Photoshop and Premiere Pro, running. When they killed that, the installation went well.
Message was edited by: Bill Hunt
Thank you... turned out to be inference from Norton.... Once I disable Norton and did a re-install it worked fine then enable Norton again.. All is well.
Thank you for reporting the cause of the installation issues, and what you did to solve the problem.
Good luck, and happy editing,
Just disabled Norton until I completed the install.. Apparently this only happens to downloaded versions and not all the time???
Over the years, I have seen many anti-virus and anti-malware programs cause problems with installations.
When I install almost anything, I turn OFF Norton, and also StopZilla, and just turn them back on, after the installation, unless I am going to be editing video, and when I do, I do not multi-task with e-mails, or Web browsers, so I leave them OFF for the editing session.