3 Replies Latest reply on Apr 3, 2013 7:03 AM by Jeff Bellune

    After install of Premier Pro CS6 via Creative cloud, it will not run

    lmwinston

      Have downloaded twice, have run the  cleaner tool, Premier just crashes? All other Adobe apps will run with no problem?

        • 1. Re: After install of Premier Pro CS6 via Creative cloud, it will not run
          Arpit Kapoor Adobe Employee

          Please explain the issue in detail as to when exactly does your Premiere Pro(PPro) crash and on which OS?

           

          Do you get any error message before crash or perform any specific workflow after which PPro CS6 crashes?

           

          Make sure your graphic drivers and Premiere Pro CS6 are up-to-date. If not, update them and check.

           

          Attach the crash logs for futher research.

           

          [Moved the discussion to Premiere Pro forum]

          • 2. Re: After install of Premier Pro CS6 via Creative cloud, it will not run
            lmwinston Level 1

            Premier crashes after briefly seeing the splash screen

             

            Model Name:          Mac mini OS X10.8.3

              Model Identifier:          Macmini5,3

              Processor Name:          Intel Core i7

              Processor Speed:          2 GHz

              Number of Processors:          1

              Total Number of Cores:          4

              L2 Cache (per Core):          256 KB

              L3 Cache:          6 MB

              Memory:          8 GB

             

            Intel HD Graphics 3000:

             

              Chipset Model:          Intel HD Graphics 3000

              Type:          GPU

              Bus:          Built-In

              VRAM (Total):          512 MB

             

            Process:         Adobe Premiere Pro CS6 [37054]

            Path:            /Applications/Adobe Premiere Pro CS6/Adobe Premiere Pro CS6.app/Contents/MacOS/Adobe Premiere Pro CS6

            Identifier:      com.adobe.AdobePremierePro

            Version:         6.0.0 (6.0.0)

            Code Type:       X86-64 (Native)

            Parent Process:  launchd [360]

            User ID:         501

             

             

            Date/Time:       2013-04-03 18:52:16.439 +1100

            OS Version:      Mac OS X 10.8.3 (12D78)

            Report Version:  10

             

             

            Interval Since Last Report:          8554 sec

            Crashes Since Last Report:           1

            Per-App Interval Since Last Report:  6 sec

            Per-App Crashes Since Last Report:   1

            Anonymous UUID:                      A4EAF5EE-3AC3-F070-F95F-2F3588A9B24B

             

             

            Crashed Thread:  0  Dispatch queue: com.apple.main-thread

             

             

            Exception Type:  EXC_BAD_ACCESS (SIGSEGV)

            Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000

            • 3. Re: After install of Premier Pro CS6 via Creative cloud, it will not run
              Jeff Bellune Adobe Community Professional

              Please send the crash log to http://forums.adobe.com/people/Arpit%20Kapoor via PM.  Posting an entire crash log in the discussion makes it unreadable for everyone else.  I've kept some relevant details that can be understood by most people.  The rest of the log is only useful to software engineers, which most users aren't.  Thanks!

               

              Jeff