Thanks Mylenium, but I´m having a hard time reading the Event Log. I have no idea what I should be looking for, it´s very confusing. There are tons of events and I don´t know how to locate what is referred to the problem. I wish I could search by time but if that´s possible I have no idea how. Any hints?
Turns out I'm a little bit smarter than I thought: I was looking into the correct location in the Events Log but my technician has just told me the problem is not showing up in the log. He had already tried to locate it, too, and couldn't.
So, what should I do?
Thanks a lot!
No clue. If nothing shows up in your logs, then I'm afraid it's one of those "gremlins in the computer" things. Short of throwing a million tools at the system to diagnose fileI/O, GPU and CPU usage, drivers and so on I can't think of much. Just to be on the safe side you might want to check your device manager and your Add or Remove Programs system control panel for suspicious drivers, CoDecs or stuff that may have been recently installed. Also check your Windows Update history. There may be some conflict...
Problem Solved. I don´t get why, because I had installed the latest version with the Application Manager, but after I posted my cry for help here the Manager itself indicated there was an update to be done. I did it and the software started working.
I wonder: could it be that Adobe itself, accessing these posts with new issues, checks them out and sometimes come up with an update? The timing fro the fix seemed to indicate that might a possibility, which is (or would be) actually good.
Thanks Mr. Mylenium.
I wonder: could it be that Adobe itself, accessing these posts with new issues, checks them out and sometimes come up with an update?
It's a coincidence. The nice folks at Adobe are really good, but they're not THAT good!
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Aw, c'mon, Dave. Let us take the (undeserved) credit for that one. ;-)
Seriously, though, you have encountered a common misunderstanding: You do not get the updates when you install the application. You must always choose Help > Updates in the application (or in Bridge if the other application won't start) to install the most recent updates.
See this page for information about updates: