2 Replies Latest reply on Apr 3, 2013 10:36 AM by Mollysnoot

    ACR 7.4 update: PS says no updates available

    Mollysnoot Level 3

      Just tried to update ACR via the Help/Updates menu option (on Windows 7) and it tells me that "Your applications are all up to date": no mention of ACR 7.4, and I'm certainly on 7.3 right now. LR updated to 4.4 without a hitch, and prompted me as soon as it was launched today...

       

      Anyone else experienced this? Perhaps the update system hasn't fully rolled out the new version to all regions yet (I'm in the UK)?

       

      M

        • 1. Re: ACR 7.4 update: PS says no updates available
          Ashutosh.Nigam Adobe Employee

          Try Help->Update again after deleting following folder contents:

           

          For Mac:

          /Volumes/%Volume Name%/Users/%Username%/Library/Application Support/Adobe/AAMUpdater/1.0

          For Win:

          C:\Users\<username>\AppData\Local\Adobe\AAMUpdater\1.0

           

          If it still does not resolve your issue then Please provide us with

           

          Camera Raw installer log file at

          For Mac:

          "Library/Logs/Adobe",

          For Win:

          Program Files(x86)\Common Files\Adobe\Installers

           

          AAM logs:

          For Mac:

          /Volumes/%Volume Name%/Users/%Username%/Library/Application Support/Adobe/AAMUpdater/1.0

          For Win:

          C:\Users\<username>\AppData\Local\Adobe\AAMUpdater

           

          This would help us in resolving the issue.

          Please mail it to asnigam@adobe.com

           

          Thanks,

          Ashutosh

          ACR Installer QE

          • 2. Re: ACR 7.4 update: PS says no updates available
            Mollysnoot Level 3

            Thanks very much Ashutosh.

             

            However, just tried again (must be about the 15th attempt!) and this time the updater announced that an update had been found and I was able to install. Very odd, but problem solved. :)

             

            Appreciate your assistance nonetheless.

             

            M