As the computer on the classic, old-shoool, original-series Start Trek would say, "Insufficient information."
If you could answer the questions you'll find here, people would have a MUCH better chance of giving you a useful answer.
It is After Effects CS6 and I have installed the recent updates using the Adobe Application Manager.
My operating system is Windows 64bit.
The source footage that I'm using are Quicktime .mov files.
The full text of the error message is: 'After Effects can't continue: sorry, After Effects has crashed. For After Effects Help and Support, go to http://www.adobe.com/go/learn_ae_support. If you still can't resolve the issue, please contact Adobe Technical Support (2).
( 0 :: 42 )'
When this happens, I am RAM previewing, in this instance I was RAM previewing a sequence that has a text layer applied to a 3D track point on the source footage.
It has not worked since I downloaded it, I have been stopped by this error every time I have tried working on a project.
I have QuickTime installed and it is version 18.104.22.168.
I am not running any other program whilst on AE.
I don't have any third-party effects or codecs installed.
My CPU is a quad core Intel Core i5-2500K, I have 8gb RAM installed and my GPU is an AMD Radeon HD 5770. I have 3 disk drives, a Samsung 60GB SSD with my OS, AE and games on it, a 225gb and a 1tb hard-drive, as well as a 1tb external hard-drive with my footage on it.
I don't have any third party hardware.
I am using OpenGL features, as when it has crashed since I downloaded it, I have been using text and motion blur parented to 3D track points.
It has only happened during RAM preview, I tried rendering the composition to a h.264 file and it exported it without crashing.
>I have installed the recent updates using the Adobe Application Manager
Please verify the exact version number. 11.0.0? 11.0.2?
Are you using Render Multiple Frames Simultaneously multiprocessing? If so, try with it off.
Is the crash happening with every RAM preview? Start by creating a new project, and in that project created a sinlge composition with a single sold-color layer. Does the crash occur when using RAM preview then?
The version is 11.0.2, and I'm not using Render Multiple Frames Simultaneously multiprocessing.
No not every RAM Preview, as you have suggested, I created a comp in a new project with a single black solid and it doesn't crash when I RAM preview it.
I think this is what you were asking for, I found it in the event viewer and it was related to after effects:
Faulting application name: AfterFX.exe, version: 22.214.171.124, time stamp: 0x505998cf
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x000006fee01549bd
Faulting process id: 0x17fc
Faulting application start time: 0x01ce305d216e77ba
Faulting application path: C:\Program Files\Adobe\Adobe After Effects CS6\Support Files\AfterFX.exe
Faulting module path: unknown
Report Id: 300ca8ca-9c58-11e2-9107-50e549e81bd5
Hope you can help!
Mmh, okay, at least we can be reasonably sure now AE is crashing itself, not some driver or DLL. Did your "recent" update show any errors? Did that include other apps like Photoshop or Acrobat? It's possible that a failed update may have damaged AE itself or a shared component. Might also have something to do with all that "HighDPI"/ Retina jazz. In any case, I'd simply run the Creative Suite Cleaner Tool, then let AAM reinstall the base apps and only then carefully and selectively try to apply the updates, making sure to check if AE still works inbetween.
No the updates didn't seem to have any errors, I haven't actually installed Acrobat yet, that wouldn't affect any other programs would it?
So what you're saying is to back up my Adobe Products that I've installed through the AAM and then uninstall them all and reinstall them all throught the Creative Suite Cleaner Tool? Or just AE?
I just used the Creative Suite Cleaner Tool and then reinstalled AE using the Adobe Application Manager, I then opened a project that had a text layer applied to a 3D track point and RAM previewed it and it crashed again!
If someone could help me as soon as possible I'd be really grateful because I have a lot of work to do on AE in the next week!
When you say you are using OpenGL features, what plugin actually uses them since (AFAIK) AE just utilizes the GPU on some effects (Cartoon?) and most of them are some third party stuff like VCs plugins. Also which 3D mode are you using? Classic 3D or Raytraced? Since you have no compatible GPU your rendering will only be done by the CPU and this can be very slow (especially with motion blur) or might be too much for an i5. So you could try Classic 3D and/or turn motion blur off to see if that helps.
When it has been crashing, I've been working on a sequence that involves a piece of text parented to a 3D track null, however it has crashed when RAM previewing with and without motion blur turned on. The 3D mode is classic 3D. So it is crashing on classic 3D and motion blur does not stop the crashes. Also, there are no other plugins in the sequence when it crashes, only the 3d camera tracker, a text layer, footage, track null, a light and a shadow catcher. I don't understand why this would cause it to crash, and it's quite frustrating because I'm paying for AE and I need to work on a project during this week. If someone can help me get this sorted I'd be really pleased!
Okay, thanks Todd!
curious if this issue was ever solved???