Thanks for the reply!
The Deactivate/Reactivate method didn't work for me. I am unable to deactivate the software. "Deactivation not successful. Please try again."
Uninstalling / cleaning / reinstalling is not something I'm willing to consider at this point. I have legacy versions of other Adobe products, and don't want to risk the scrub tool rendering those unfunctional as well.
There is an available update, but it fails to install because something called "Dynamicclick" needs to be shut down.
Sorry for the lack of info, let me fill that in:
- What version of Premiere Pro? Include the minor version number (e.g., Premiere Pro CS5.5 with the 5.5.2 update).
Premiere Pro CS 6.0.0
- Have you installed the recent updates? (If not, you should. They fix a lot of problems.)
Unable to. Installer runs for about an hour, then tells me to close a program that, to the best of my ability to locate, does not exist.
- What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac".
- What kind(s) of source footage? When telling about your source footage, tell us about the codecs, not just the container types. For example, "H.264 in a .mov container", not just "QuickTime".
Various. .mp4, .mov, .avi files. Not only the files from the training DVD, but also AVCHD files from a camcorder.
- If you are getting error message(s), what is the full text of the error message(s)?
See screenshot above
- What were you doing when the problem occurred?
Trying to open projects that worked last week.
- Has this ever worked before?
- What other software are you running?
When the problem first appeared, part of my troubleshooting involved restarting the machine and launching Premiere by itself. Didn't help.
- Do you have any third-party effects or codecs installed?
Not yet. haven't had the chance!
- Tell us about your computer hardware. Be especially certain to tell us about third-party I/O hardware (e.g., AJA, Matrox, Blackmagic, MOTU).
Mac Mini, 2.3 GHz Intel Core i5 processor, 8 GB RAM. No 3rd party hardware attached.
- Are you using Mercury Playback Engine GPU Acceleration?
Nope. At least, I don't think so.
- Does the problem only happen with your final output, with previews, or both?
Neither. I can't get to the stage where either previews or output are available.
Well, that was helpful! I used the online chat help. The tech took control of my machine, poked and prodded for a while, and seems to have resolved the issue. What worked?
1. First, she downloaded and updated the Adobe Application Manager.
2.This allowed her to successfully launch Premiere and deauthorize the computer.
3. She quit Premiere
4. Then, she renamed user/library/Application Support/Adobe/Premiere Pro/6.0 to 6.0(old)
5. She relaunched Premiere
6. We reauthorized the computer
7. It worked