1 Reply Latest reply on Apr 3, 2013 6:03 PM by the_wine_snob

    Chat Availability


      Chat support is listed as available till 7PM PST.   Last nigth and tonight it shut down early.  Last night around 7:30 CST and tonight at 7:45 CST.

        • 1. Re: Chat Availability
          the_wine_snob Level 9

          I have only used Live Chat with Customer Support, and never Technical Support. In all of my cases, the use was during the day. Half of the year, I am on Pacific Time, and then on Mountain Time, but that is only 1 hour difference, half the year.


          I have never had an issue.


          I have no answer for you, but perhaps you should call either C/S, or T/S, depending on who you wish to chat with.


          Good luck,



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