Assuming that you are on Windows, use the uninstaller from http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html
then download and run the offline installer from http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html#mai n-pars_header
I was happy for a minute. Yes, I'm using Windows 7 Home Premium Edition
and it is automatically updated. Previously when I'd uninstalled, I looked
at the Control Panel Program menu and RevoUninstaller which I used to
uninstall. It used the application's uninstaller and then scans for
leftover files I have also previously done a computer search using the
word flash and found no evidence of Adobe Flashplayer.
Upon receipt of this email, I followed your instructions and used the
uninstaller from the website you provided.
(1) I used it to unstall AF and it indicated that it was successfully
(2) I downloaded the installer from the website you provided and ran the
installer for Adobe Flashplayer for other browsers, since I use
Aurora/Firefox exclusively (which is also updated). It failed stating that
"The version of Adobe Flash Player that you are trying to install is not
the most current version. Please visit the Player Download Center to
obtain the latest, most secure version.
(3) I visited the website and installed Adobe Flash Player 11.6.602.180.
It did not install.
(4) I uninstalled again with the same uninstaller mentioned above. This
time, I turned turned off my computer. After restarting, I installed and
got the message that the installation was completed.
(5) I opened you tube and saw the bar across the tope which states:
"Additiomal plugins are required to disply all the media on this page.
And a big red bar which states: "You need to upgrade your Adobe Flash
Player to watch this video. 'Download it from Adobe.'"
Which takes me back to "http://get2.adobe.com/flashplayer/" which I have
visited so many times, I've lost count. It is the same download page to
install the "latest" Adobe Flash Player 11.6.602.180.
I just opened Youtube on Chrome and it works. Chrome also states "You have
version 11,7,700,152 installed." However, the chart below states that the
latest version is the 11.6 version. I also just checked IE which I never
use, and it states that the version is 11.6.602.180.
So, it appears that this is a Aurora/Firefox Issue with Adobe Flash
I would really like to solve this issue as I have Firefox set perfectly to
my needs. If you have any other suggestions, I'd appreciate. I will also
try to address the issue with Mozilla.
Thank you for your assistance. I really appreciate the time you have taken
to help me.
It is always always blank. It never shows any version. Also no version
shown in the Control Panel list of programs to uninstall.