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Hello there and welcome to the Adobe Captivate Community! It would be useful to learn how you are capturing your application. If for example you are attempting to capture using the Full Screen option then I would suggest trying to capture using either the Application or Custom Size options. If your problems persist then you might want to submit a bug report using the Adobe Captivate Feature Request/Bug Report Form
Hi email@example.com and I too welcome to our community
In addition to what my fellow Adobe Community Expert Mark has offered, you might find something of value in the following Technical Note.
Click here to read the Technical Note.
Thank you Mark and Rick...
We've tried the instruction given at the Technical note. Unfortunately, the power builder application continues to freeze while recording with Adobe Captivate 3.
Is there other way to solve our problem?
The only other option I can think of would be install Captivate on a second workstation and then use a screen sharing tool such as Real VNC to access the machine that your PowerBuilder software is installed on.
I know that this adds a new level of complexity but this might be the only way you can get around this issue. As I mentioned in a preview post I would also recommend that you report this as a bug so that if reproducible it can be fixed in the next version.
Regards - Mark
We've tried to access the power builder software from another workstation using remote desktop connection and it works.
Thanks so much for your help.
more power... :)