6 Replies Latest reply: Apr 14, 2013 9:53 PM by Dave_May RSS

    ACR 7.4 disaster

    Dave_May

      I downloaded the latest version of ACR (7.4) today, not only did it NOT install but it also managed to delete the plugin in Photoshop as well as in Bridge.

       

      I have donwloaded it again but it fails to install.

       

      I would like a solution asap as I have a whole shoot to process and cannot do a thing!!!!

       

       

      David May

        • 1. Re: ACR 7.4 disaster
          Community Member

          Need more info.

           

          Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers: 

           

          http://forums.adobe.com/thread/419981?tstart=0

           

           

          Thanks!

          • 2. Re: ACR 7.4 disaster
            Dave_May
            • The exact version of the Adobe Application you are running.
            • Photoshop Version 13 x64
            • Your Operating System details.
            • Mac 10.7.5
            • Amount of installed RAM.
            • 8 Gigs
            • Amount of free disk space.
            • 50 gigs
            • Make/Model of Video Card.
            • AMD Radeon HD 6970M 2048 MB graphics
            • Printer Details if you have a print problem
            • Not a printer problem
            • The EXACT text of any Error Messages you saw.
            • There is No Error message
            • Precise symptoms of your problem
            • When I downloaded ACR 7.4 and installed it, it deleted the existing version (7.3) along with the Photoshop plugin and the new installation failed. Now I have no plugin and the update does not work.
            • Can Adobe please help.
            • 3. Re: ACR 7.4 disaster
              ssprengel MVP

              Try downloading the installer from here and run it, again:

               

              http://blogs.adobe.com/crawlspace/2011/03/keeping-photoshop-up-to-date.html#notconnected

              • 4. Re: ACR 7.4 disaster
                ssprengel MVP

                And if using the downloaded installer doesn’t work, then try the following—where I’ve included the Windows path for completeness in case someone else sees this thread, later:

                 

                Try Help->Update again AFTER DELETING the contents of the following folder:

                 

                For Mac:

                /Volumes/%Volume Name%/Users/%Username%/Library/Application Support/Adobe/AAMUpdater/1.0

                 

                For Win:

                C:\Users\\AppData\Local\Adobe\AAMUpdater\1.0

                 

                This is a user-to-user forum for Photoshop.  The above information came from the Adobe Camera Raw user-to-user forum where an Adobe employee, Ashutosh, provided it on Wednesday, so if downloading the installer doesn’t work and clearing the AAM Updater folder and re-updating doesn’t work, you might also try posting over there, where people might be able to make sense of the AAM installer logs.

                • 5. Re: ACR 7.4 disaster
                  Ashutosh.Nigam Adobe Employee

                  This is really unfortunate, Try the way @ssprengel suggested, if it still does not work then please provide me with following log files

                   

                  Camera Raw installer log file at

                  For Mac:

                  "Library/Logs/Adobe",

                  For Win:

                  Program Files(x86)\Common Files\Adobe\Installers

                   

                  AAM logs:

                  For Mac:

                  /Volumes/%Volume Name%/Users/%Username%/Library/Application Support/Adobe/AAMUpdater/1.0

                  For Win:

                  C:\Users\<username>\AppData\Local\Adobe\AAMUpdater

                   

                  This would help us in resolving the issue.

                  Please mail it to asnigam@adobe.com

                   

                  Thanks,

                  Ashutosh

                  • 6. Re: ACR 7.4 disaster
                    Dave_May

                    Thanks for your concern. The problem has been resolved!!!!

                     

                     

                    David May