6 Replies Latest reply on Apr 14, 2013 9:53 PM by Dave_May

    ACR 7.4 disaster


      I downloaded the latest version of ACR (7.4) today, not only did it NOT install but it also managed to delete the plugin in Photoshop as well as in Bridge.


      I have donwloaded it again but it fails to install.


      I would like a solution asap as I have a whole shoot to process and cannot do a thing!!!!



      David May

        • 1. Re: ACR 7.4 disaster
          Level 5

          Need more info.


          Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers: 






          • 2. Re: ACR 7.4 disaster
            Dave_May Level 1
            • The exact version of the Adobe Application you are running.
            • Photoshop Version 13 x64
            • Your Operating System details.
            • Mac 10.7.5
            • Amount of installed RAM.
            • 8 Gigs
            • Amount of free disk space.
            • 50 gigs
            • Make/Model of Video Card.
            • AMD Radeon HD 6970M 2048 MB graphics
            • Printer Details if you have a print problem
            • Not a printer problem
            • The EXACT text of any Error Messages you saw.
            • There is No Error message
            • Precise symptoms of your problem
            • When I downloaded ACR 7.4 and installed it, it deleted the existing version (7.3) along with the Photoshop plugin and the new installation failed. Now I have no plugin and the update does not work.
            • Can Adobe please help.
            • 3. Re: ACR 7.4 disaster
              ssprengel Adobe Community Professional & MVP

              Try downloading the installer from here and run it, again:



              1 person found this helpful
              • 4. Re: ACR 7.4 disaster
                ssprengel Adobe Community Professional & MVP

                And if using the downloaded installer doesn’t work, then try the following—where I’ve included the Windows path for completeness in case someone else sees this thread, later:


                Try Help->Update again AFTER DELETING the contents of the following folder:


                For Mac:

                /Volumes/%Volume Name%/Users/%Username%/Library/Application Support/Adobe/AAMUpdater/1.0


                For Win:



                This is a user-to-user forum for Photoshop.  The above information came from the Adobe Camera Raw user-to-user forum where an Adobe employee, Ashutosh, provided it on Wednesday, so if downloading the installer doesn’t work and clearing the AAM Updater folder and re-updating doesn’t work, you might also try posting over there, where people might be able to make sense of the AAM installer logs.

                • 5. Re: ACR 7.4 disaster
                  Ashutosh.Nigam Adobe Employee

                  This is really unfortunate, Try the way @ssprengel suggested, if it still does not work then please provide me with following log files


                  Camera Raw installer log file at

                  For Mac:


                  For Win:

                  Program Files(x86)\Common Files\Adobe\Installers


                  AAM logs:

                  For Mac:

                  /Volumes/%Volume Name%/Users/%Username%/Library/Application Support/Adobe/AAMUpdater/1.0

                  For Win:



                  This would help us in resolving the issue.

                  Please mail it to asnigam@adobe.com




                  • 6. Re: ACR 7.4 disaster
                    Dave_May Level 1

                    Thanks for your concern. The problem has been resolved!!!!



                    David May