4 Replies Latest reply on Apr 8, 2013 6:32 AM by IAMark

    Acrobat XI not listed on AAM


      I am having enormous trouble downloading Acrobat XI.  I am a user of Creative Cloud,  I click download, AAM starts up and Acrobat is not even listed as a product and nothing downloads?  I have tryed going to the direct downloads but the product will not accept my serial number as valid?  I have had trouble with this type of problem in the past and it seems like Adobe deliberately makes downloading a product un-necessarily difficult.  Why Is it so hard to pry a program that I paid for from Adobe.  I have NEVER had so much trouble getting a product downloaded from ANYBODY as I have with Adobe.  Come on folks make it easier!  AAM is a complete disaster.



        • 1. Re: Acrobat XI not listed on AAM
          Mylenium Most Valuable Participant

          What system are you on?



          • 2. Re: Acrobat XI not listed on AAM
            Dbellas Level 1

            Hi Mylenium,


            I am on Vista.



            • 3. Re: Acrobat XI not listed on AAM
              John Waller Adobe Community Professional & MVP

              Vista is not an officially supported operating system for Acrobat XI Pro



              Microsoft® Windows® XP with Service Pack 3 for 32 bit or Service Pack 2 for 64 bit; Windows Server® 2003 R2 (32 bit and 64 bit); Windows Server 2008 or 2008 R2 (32 bit and 64 bit); Windows 7 (32 bit and 64 bit); Windows 8 (32 bit and 64 bit)

              • 4. Re: Acrobat XI not listed on AAM

                Not true, actually...The product page says (down below):

                Acrobat X Pro system requirements



                • 1.3GHz or faster processor
                • Microsoft Windows XP Home, Professional, or Tablet PC Edition with Service Pack 3 (32 bit) or Service Pack 2 (64 bit); Windows Server 2003 (32 bit and 64 bit; Service Pack 2 required for 64 bit); Windows Server 2008 or 2008 R2 (32 bit and 64 bit); Windows Vista® Home Basic, Home Premium, Business, Ultimate, or Enterprise with Service Pack 2 (32 bit and 64 bit); Windows 7 Starter, Home Premium, Professional, Ultimate, or Enterprise (32 bit and 64 bit)
                • 512MB of RAM (1GB recommended)
                • 1.9GB of available hard-disk space
                • 1024x576 screen resolution
                • DVD-ROM drive
                • Microsoft Internet Explorer 7 or 8; Firefox 3.5 or 3.6
                • Video hardware acceleration (optional)
                Note: For 64-bit versions of Windows Server 2003 R2 and Windows XP (with Service Pack 2), Microsoft Update KB930627 is required.



                Mac OS

                • Intel processor
                • Mac OS X v10.5.8 or v10.6.4
                • 512MB of RAM (1GB recommended)
                • 1.2GB of available hard-disk space
                • 1024x768 screen resolution
                • DVD-ROM drive
                • Safari 4 for Mac OS X v10.5.8; Safari 4 or 5.0.x for Mac OS X v10.6.4



                I'm having the same problem.