1 Reply Latest reply on Apr 5, 2013 9:17 AM by Genevieve Laroche

    Unable to verify co-author email address

    cuda1984

      Hi there

       

      I'm unable to veryfy the co-author email adress. In the formscentral it says that submission receipt will be sent, but nothing happening.

       

      Any help?

       

      Thx

      Brgds

        • 1. Re: Unable to verify co-author email address
          Genevieve Laroche Adobe Employee

          Make sure the co-author has a FormsCentral account (co-author can have a free account). Once the account is created then the co-author should see the form in their FormsCentral dashboard. You can then use the co-author email address for the email receipt. When you add someone as a co-author they should receive an email about it. You can ask you co-author to look in their spam folder if they have not receive anything.

           

          Can you please send me (glaroche@adobe.com) the email address of your co-author and approximately when you added them as co-author. I'll verify on our end if the email was ever sent.

           

          Gen