2 Replies Latest reply on Apr 5, 2013 10:29 AM by tmgiovenco

    Robo Help crash


      I keep getting a crash when I try to generate a primary layout from RoboHelp 9. I get a message that RoboHelp has stopped working. On the Output view, I see:


      Starting Compilation...

      HTMLHELP preprocessor

      Compiling C:\Products\Alteryx\AlteryxSource\RuntimeData\!chm_tmp_folder_1\AlteryxHelp.chm...

      Preparing to create HTMLHELP...

      Cleaning output folder...

      Preparing files for HTML Help...

      Copying files...

      Updating files...


      Then I get the message RoboHelp has stopped working. If I expand that dialog, "View problem Details," I see the following:


      Problem signature:


      Problem Event Name: BEX

      Application Name: RoboHTML.exe

      Application Version:

      Application Timestamp: 4d0f2f43

      Fault Module Name: MSVCR90.dll

      Fault Module Version: 9.0.30729.6161

      Fault Module Timestamp: 4dace5b9

      Exception Offset: 0006ccd5

      Exception Code: c0000417

      Exception Data: 00000000

      OS Version: 6.1.7601.

      Locale ID: 1033

      Additional Information 1: b679

      Additional Information 2: b67968ce8828163893e32d5ee87a5362

      Additional Information 3: 9dfc

      Additional Information 4: 9dfc9f2c10488735222f8364a51487dd


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        • 1. Re: Robo Help crash
          RoboColum(n) Level 5

          Is this only happening on this one project? What happens if you generate one of the supplied sample projects? If it is just this one project, did it ever generate successfully. If so, what has been added since then? Can you generate someother output (e.g. WebHelp) successfully? If not, you'll have to do some detective work to discover what is causing the project to choke.

          • 2. Re: Robo Help crash
            tmgiovenco Level 1

            I had two htm files that I created from a different program. I deleted those files from my project and was able to compile.