The online instructions don't make sense to me!!! I've probably downloaded some version of the Adobe Flash Player too many times. I'm having problems with the whole download process for this. This (problem noted above) just happens to be where I'm stuck right now. ADOBE: IT WOULD BE REALLY HELPFUL IF YOU HAD CUSTOMER SERVICE BY PHONE FOR YOUR FREE PRODUCTS. If I didn't have to deal with this for work (have to be able to access from home the scheduling program from requires that I download this), I'd just forget the whole thing!