3 Replies Latest reply on Apr 8, 2013 12:41 AM by pwillener

    I cannot for the life of me, get the Adobe Flash Player installed!

    waesryfykugih;jokml

      This is ludicrious. Please fix your product so it will install flawlessly. I have tried all the help suggestions with no results.

      Who can help!

      What about a chat from Adobe to help install their product?

      Using Windows 7 home and Internet Explorer 10.

        • 1. Re: I cannot for the life of me, get the Adobe Flash Player installed!
          pwillener Level 8

          We don't know what you are doing, what happens during the installation - you don't tell us anything.

           

          Try the offline installer from http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html#mai n-pars_header

           

          If that still fails, tell us exactly what your problem is.

           

           

          [topic moved to Flash Player forum]

          • 2. Re: I cannot for the life of me, get the Adobe Flash Player installed!
            waesryfykugih;jokml Level 1

            That's true , sorry that was not professional, but I was frustrated.

            I was trying to watch a video and need your update.

            I did the procedure, and then it failed, and stated I should close the I.E.

            and retry. Nothing happened.

            Read the help, checked the Internet Options, but they were already adjusted

            properly. Checked the safety options_ retryed

            No luck. Retarted the computer, no luck.

            Ran the uninstaller, and retried no luck.

            What frustrated me where 2 things: this is not the DOS age where one had to

            muck around in the registry to make things work and I could not find a Chat

            help link to solve the problem. Why should I be going through all thaw

            hoops? Just make your product work!

             

            So I looked on the web  for the Adobe products for SALE. There I chatted

            with a sales rep who said I should shut the I.E. and install through Google

            Chrome. I mentioned I would loose the chat and what's the chat address if I

            still needed help?

            He sent me a chat link which I saved, memorized and had tatooed to my

            forehead!

            I pulled up the install link via Google Chrome and it ran flawlessly all by

            itself the first time!

            I think it would be noble of Adobe to offer a chat help link if nothing

            else works.

            Thanks.

            Tom Morrison

            • 3. Re: I cannot for the life of me, get the Adobe Flash Player installed!
              pwillener Level 8

              waesryfykugih;jokml wrote:

               

              I did the procedure, and then it failed, and stated I should close the I.E.

              and retry. Nothing happened.

              In order to update, the installer needs all instances of IE closed.  Sometimes iexplore.exe runs in the background, and you need to close these too, using the Task Manager's Processes tab.  You really don't need to go into the registry to install Flash Player.