2 Replies Latest reply: Apr 6, 2013 7:05 PM by cinderbox RSS

    Update PSE 9


      I updated Photoshop Premium Elements 9 and a pop-up stated that some of the updates failed to install.  How do I fix this?  


      Thank you, Cynthia

        • 1. Re: Update PSE 9
          John T Smith MVP

          This is the PREMIERE Elements forum, not PHOTOSHOP Elements


          If you go to the Forums Index http://forums.adobe.com/index.jspa

          You will be able to select a forum for the Adobe product you use


          You may also download and install updates manually


          • 2. Re: Update PSE 9
            cinderbox Community Member

            Hi John,

            Thanks for the reply.  I contacted HP as Photoshop Elements 9 was preinstalled  on our HP computer.  HP in a chat told me that we were not able to update it.  There is no product key and I would need to have that in order to update.  We need to find another photo software to use.  We have Window Live Photo Gallery software and we can use that.  We don't do much with photos.  We tried to learn Photoshop; we purchased a book with a CD that was supposed to walk you through Photoshop Elements 9 and we could not get the class to work and were not too successful at learning anything. I cannot afford to purchase Photoshop.  I understand the new thing is Adobe Photoshop Light Box.  I am sure that is really expensive software also. 


            Thanks for the information.