7 Replies Latest reply on Apr 7, 2013 8:36 AM by freshJLK

    Premiere Pro CS6 crashes when importing a 4K video

    freshJLK

      Hello,

       

      Premiere Pro CS6 crashes, when i import a 4K video.

       

      I have the right sequence settings because i tried the same thing in After Effects CS6 and it worked fine. Also the video files that i use are fine, because i tried it on another pc and they worked...

       

      Also Premiere only crashes when the video-files are larger than 1080p, i scaled the 4K videos down to 1080 and they worked.

       

      Also the crashes are not depending on the codec i use, i tried different codecs like H264 or ProRes, everything crashed, when the video-files were larger than 1080p, but 1080p or less worked fine.

       

      Premiere says :

       

      "sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down. We will attempt to save your current project"

       

      I tried to create a new project, used many sequence-settings, deleted Cashes and everything, re-installed Premiere with using Adobes cleaner tool and much more...

       

       

      Does anybody have an idea or tipp that could help me ?

      I´m working on an 2011 i5 iMac and an external Hard Drive for my Videos.

       

      Important:

      The Videos files once worked in Premiere Pro on my Mac, and i changed nothing on them, and now they don´t work...

      The only thing that could´ve changed are the settings on my mac or in Premiere Pro, but i don´t know what could cause this...

       

      sincerely

       

      Johannes Knecht