9 Replies Latest reply: Apr 6, 2013 10:26 PM by aleyland RSS

    premiere cs6 crashing while logging

    aleyland Community Member

      hey there guys,

       

      has anyone had issues while premiere cs 6.0.2 crashing while logging.

       

      i'll be labelling shots (description/scene/comment) and boom, premiere will crash.

       

      one thing i'm noticing is that i'm hitting the tab button to switch columns faster and this is usually when it happens.... sometimes 30 minutes into logging, sometimes 5 minutes in.

       

      i'm on a 15" MBP Retina 2.3ghz i7 with 16gb ram running 10.8.3  with GPU set to software only.

       

      any advice?  i'll provide a crash report the next time it crashes.

       

      thanks!

      -aaron

        • 1. Re: premiere cs6 crashing while logging
          aleyland Community Member

          here's my crash report.

           

          while watching a clip i was typing in comment and it crashed.

           

           

           

          - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

           

           

          Process:         Adobe Premiere Pro CS6 [4503]

          Path:            /Applications/Adobe Premiere Pro CS6/Adobe Premiere Pro CS6.app/Contents/MacOS/Adobe Premiere Pro CS6

          Identifier:      com.adobe.AdobePremierePro

          Version:         6.0.2 (6.0.2)

          Code Type:       X86-64 (Native)

          Parent Process:  launchd [200]

          User ID:         501

           

           

          Date/Time:       2013-04-06 15:02:31.783 -0700

          OS Version:      Mac OS X 10.8.3 (12D78)

          Report Version:  10

           

           

          Interval Since Last Report:          65754 sec

          Crashes Since Last Report:           3

          Per-App Interval Since Last Report:  10475 sec

          Per-App Crashes Since Last Report:   2

          Anonymous UUID:                      4A8EC347-0857-1176-21D7-96766103D60E

           

           

          Crashed Thread:  0  Dispatch queue: com.apple.main-thread

           

           

          Exception Type:  EXC_BAD_ACCESS (SIGABRT)

          Exception Codes: EXC_I386_GPFLT

           

           

          Application Specific Information:

          abort() called

          • 2. Re: premiere cs6 crashing while logging
            Chris Cox Adobe Employee

            You only posted the header. The important part of the crash report is below, in the stack (especially for the crashing thread: 0 in this case).

            Please post the entire report.

            • 3. Re: premiere cs6 crashing while logging
              aleyland Community Member

              hi chris,

               

              i posted the whole thing and i think one of the admin edited it and told me not to post the entire report.   i can pm you my entire report if you'd like?

               

              thanks!

              -aaron

              • 4. Re: premiere cs6 crashing while logging
                JSS1138 Community Member

                It's probably better if he sends that to you via PM.  Posting entire crash logs makes the thread unwieldy.

                • 5. Re: premiere cs6 crashing while logging
                  aleyland Community Member

                  i sent him the crash report via PM. thanks.

                  • 6. Re: premiere cs6 crashing while logging
                    aleyland Community Member

                    crashed again, this time i had completed filling out the comments feild and scrolled down on the Apple Magic Mouse and then it hung up there.

                     

                    here's what my bin setup looks like.  i'm working with R3D files from a scarlet in 4K HD and 3K HD.Screen Shot 2013-04-06 at 4.39.32 PM.png

                    • 7. Re: premiere cs6 crashing while logging
                      Chris Cox Adobe Employee

                      Posting the crash log here means others can learn from it, and find it in searches when they have similar issues.

                       

                       

                      OK, in this case Premiere is attempting to draw a column view (apparently part of the XMP/metadadta view), and the function that handles the end of the drawing fails while using a std::map (that part isn't obvious, just learned from coding). Then there's a little extra cruft because Premiere doesn't crash immediately but tries to go to a signal handler then calls abort itself.  This hides some of the nature of the original bug in the std::map call.

                       

                      Offhand this looks like a real bug that the Premiere engineers will need to investigate, but it might be avoidable if you close the XMP/metadata view.  If you're the only person seeing this crash, there could be some interaction between this view and other things happening on your system: possibly related to data in your document, your display layout, or corruption caused by outside code (such as a third party plugin or codec).

                       

                       

                       

                      Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

                      0   libsystem_kernel.dylib                  0x00007fff926e3212 __pthread_kill + 10

                      1   libsystem_c.dylib                       0x00007fff8eecdb54 pthread_kill + 90

                      2   libsystem_c.dylib                       0x00007fff8ef11dce abort + 143

                      3   com.adobe.premiere.frontend             0x000000010c783281 UnixInterruptSignal(int) + 49

                      4   com.adobe.dvacore.framework             0x0000000100279b15 (anonymous namespace)::SignalHandler(int, __siginfo*, void*) + 261

                      5   libsystem_c.dylib                       0x00007fff8eeba94a _sigtramp + 26

                      6   libstdc++.6.dylib                       0x00007fff95a24b52 std::_Rb_tree_increment(std::_Rb_tree_node_base*) + 34

                      7   com.adobe.HandlerProject.framework          0x00000001095a11cd HandlerProject::XMPColumn::DrawFinished() + 497

                      8   com.adobe.HandlerProject.framework          0x0000000109509a0a void boost::_mfi::mf0<void, HandlerProject::Column>::call<ASL::InterfaceRef<HandlerProject::Colum n, ASL::ASLUnknown> >(ASL::InterfaceRef<HandlerProject::Column, ASL::ASLUnknown>&, void const*) const + 54

                      9   com.adobe.HandlerProject.framework          0x00000001094f202d HandlerProject::ColumnSubview::PaintSelf(UIF::DC&) + 571

                      10  com.adobe.UIFramework.framework          0x0000000103cbeae6 UIF::SubViewImpl::UI_Draw(dvaui::drawbot::Drawbot*) const + 1204

                      11  com.adobe.dvaui.framework               0x000000010343d4a3 dvaui::ui::UI_Node::UI_DrawSelf(dvaui::drawbot::Drawbot*, bool, dvaui::drawbot::ColorRGBA const*) const + 403

                      12  com.adobe.dvaui.framework               0x000000010343d168 dvaui::ui::UI_Node::UI_DrawAndCache(dvaui::drawbot::Drawbot*, bool, dvaui::drawbot::ColorRGBA const*) const + 550

                      13  com.adobe.dvaui.framework               0x000000010343cf03 dvaui::ui::UI_Node::UI_DispatchDrawToChild(dvaui::ui::UI_Node const*, dvaui::drawbot::Drawbot*) + 615

                      14  com.adobe.dvaui.framework               0x0000000103439abb dvaui::ui::UI_Node::UI_Draw(dvaui::drawbot::Drawbot*) const + 47

                      15  com.adobe.UIFramework.framework          0x0000000103cbeaf5 UIF::SubViewImpl::UI_Draw(dvaui::drawbot::Drawbot*) const + 1219

                      16  com.adobe.dvaui.framework               0x000000010343d4a3 dvaui::ui::UI_Node::UI_DrawSelf(dvaui::drawbot::Drawbot*, bool, dvaui::drawbot::ColorRGBA const*) const + 403

                      17  com.adobe.dvaui.framework               0x000000010343d168 dvaui::ui::UI_Node::UI_DrawAndCache(dvaui::drawbot::Drawbot*, bool, dvaui::drawbot::ColorRGBA const*) const + 550

                      18  com.adobe.dvaui.framework               0x000000010343cf03 dvaui::ui::UI_Node::UI_DispatchDrawToChild(dvaui::ui::UI_Node const*, dvaui::drawbot::Drawbot*) + 615

                      19  com.adobe.dvaui.framework               0x0000000103439abb dvaui::ui::UI_Node::UI_Draw(dvaui::drawbot::Drawbot*) const + 47

                      20  com.adobe.UIFramework.framework          0x0000000103cbeaf5 UIF::SubViewImpl::UI_Draw(dvaui::drawbot::Drawbot*) const + 1219

                      21  com.adobe.dvaui.framework               0x000000010343d4a3 dvaui::ui::UI_Node::UI_DrawSelf(dvaui::drawbot::Drawbot*, bool, dvaui::drawbot::ColorRGBA const*) const + 403

                      22  com.adobe.dvaui.framework               0x000000010343d168 dvaui::ui::UI_Node::UI_DrawAndCache(dvaui::drawbot::Drawbot*, bool, dvaui::drawbot::ColorRGBA const*) const + 550

                      23  com.adobe.dvaui.framework               0x000000010343cf03 dvaui::ui::UI_Node::UI_DispatchDrawToChild(dvaui::ui::UI_Node const*, dvaui::drawbot::Drawbot*) + 615

                      24  com.adobe.dvaui.framework               0x0000000103439abb dvaui::ui::UI_Node::UI_Draw(dvaui::drawbot::Drawbot*) const + 47

                      25  com.adobe.UIFramework.framework          0x0000000103cbeaf5 UIF::SubViewImpl::UI_Draw(dvaui::drawbot::Drawbot*) const + 1219

                      26  com.adobe.dvaui.framework               0x000000010343d4a3 dvaui::ui::UI_Node::UI_DrawSelf(dvaui::drawbot::Drawbot*, bool, dvaui::drawbot::ColorRGBA const*) const + 403

                      27  com.adobe.dvaui.framework               0x000000010343d168 dvaui::ui::UI_Node::UI_DrawAndCache(dvaui::drawbot::Drawbot*, bool, dvaui::drawbot::ColorRGBA const*) const + 550

                      28  com.adobe.dvaui.framework               0x000000010343cf03 dvaui::ui::UI_Node::UI_DispatchDrawToChild(dvaui::ui::UI_Node const*, dvaui::drawbot::Drawbot*) + 615

                      29  com.adobe.dvaui.framework               0x0000000103439abb dvaui::ui::UI_Node::UI_Draw(dvaui::drawbot::Drawbot*) const + 47

                      30  com.adobe.UIFramework.framework          0x0000000103cc70d8 UIF::TabViewImpl::UI_Draw(dvaui::drawbot::Drawbot*) const + 844

                      31  com.adobe.dvaui.framework               0x00000001034addbb void dvaui::drawbot::InvokeDrawbotFromRegionT<dvaui::ui::OS_View, std::const_mem_fun1_ref_t<void, dvaui::ui::OS_View, dvaui::drawbot::Drawbot*>, NSView*>(dvaui::ui::OS_View const&, std::const_mem_fun1_ref_t<void, dvaui::ui::OS_View, dvaui::drawbot::Drawbot*> const&, dvaui::drawbot::SupplierInterface const&, NSView*, __HIShape const*, dvaui::drawbot::SurfaceInterface*, bool) + 187

                      32  com.adobe.dvaui.framework               0x00000001034adf79 void dvaui::drawbot::InvokeDrawbot<dvaui::ui::OS_View, std::const_mem_fun1_ref_t<void, dvaui::ui::OS_View, dvaui::drawbot::Drawbot*>, NSView*>(dvaui::ui::OS_View const&, std::const_mem_fun1_ref_t<void, dvaui::ui::OS_View, dvaui::drawbot::Drawbot*> const&, dvaui::drawbot::SupplierInterface const&, NSView*, __HIShape const*, dvaui::drawbot::SurfaceInterface*, std::vector<dvacore::geom::RectT<int>, std::allocator<dvacore::geom::RectT<int> > >*, bool) + 313

                      33  com.adobe.dvaui.framework               0x00000001034a6381 dvaui::ui::OS_View::UI_HandlePlatformDrawEvent(dvaui::drawbot::Surfac eInterface*) + 397

                      34  com.adobe.dvacore.framework             0x000000010018b9ee int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0 <void>*, void*) + 28

                      35  com.adobe.premiere.frontend             0x000000010c748725 FE::ApplicationErrorManager::ExecuteFunctionWithTopLevelExceptionHand ler(boost::function0<int>) + 57

                      36  com.adobe.dvacore.framework             0x000000010018b8e0 void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHa ndler<void>(boost::function0<void>, bool*) + 112

                      37  com.adobe.dvacore.framework             0x000000010018de1d void dvacore::config::ExecuteTopLevelFunction<void>(boost::function0<void> , bool*) + 125

                      38  com.adobe.dvaui.framework               0x000000010349c7bd -[DVAMacContainerView drawRect:] + 125

                      39  com.apple.AppKit                        0x00007fff90646170 -[NSView _drawRect:clip:] + 4437

                      40  com.apple.AppKit                        0x00007fff90642fe3 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisi bleRectForView:topView:] + 3058

                      41  com.apple.AppKit                        0x00007fff90643a74 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisi bleRectForView:topView:] + 5763

                      42  com.apple.AppKit                        0x00007fff90643a74 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisi bleRectForView:topView:] + 5763

                      43  com.apple.AppKit                        0x00007fff90643a74 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisi bleRectForView:topView:] + 5763

                      44  com.apple.AppKit                        0x00007fff90642173 -[NSThemeFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisi bleRectForView:topView:] + 314

                      45  com.apple.AppKit                        0x00007fff9063dd9d -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 4675

                      46  com.apple.AppKit                        0x00007fff90607cc3 -[NSView displayIfNeeded] + 1830

                      47  com.apple.AppKit                        0x00007fff906071fc _handleWindowNeedsDisplayOrLayoutOrUpdateConstraints + 738

                      48  com.apple.AppKit                        0x00007fff90bd28f1 __83-[NSWindow _postWindowNeedsDisplayOrLayoutOrUpdateConstraintsUnlessPostingDisabl ed]_block_invoke_01208 + 46

                      49  com.apple.CoreFoundation                0x00007fff92525417 __CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION__ + 23

                      50  com.apple.CoreFoundation                0x00007fff92525381 __CFRunLoopDoObservers + 369

                      51  com.apple.CoreFoundation                0x00007fff925007b8 __CFRunLoopRun + 728

                      52  com.apple.CoreFoundation                0x00007fff925000e2 CFRunLoopRunSpecific + 290

                      53  com.apple.HIToolbox                     0x00007fff8d75beb4 RunCurrentEventLoopInMode + 209

                      54  com.apple.HIToolbox                     0x00007fff8d75bb94 ReceiveNextEventCommon + 166

                      55  com.apple.HIToolbox                     0x00007fff8d75bae3 BlockUntilNextEventMatchingListInMode + 62

                      56  com.apple.AppKit                        0x00007fff90604563 _DPSNextEvent + 685

                      57  com.apple.AppKit                        0x00007fff90603e22 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128

                      58  com.apple.AppKit                        0x00007fff905fb1d3 -[NSApplication run] + 517

                      59  com.adobe.premiere.frontend             0x000000010c782784 FE::MacApplication::RunSelf() + 44

                      60  com.adobe.premiere.frontend             0x000000010c72cdef FE::Application::Run(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 5681

                      61  com.adobe.premiere.frontend             0x000000010c783cfc AppMain + 380

                      62  com.adobe.premiere.startup              0x000000010c8f41d7 Run + 247

                      63  com.adobe.AdobePremierePro              0x00000001000038b7 main + 647

                      64  com.adobe.AdobePremierePro              0x000000010000361c start + 52

                      • 8. Re: premiere cs6 crashing while logging
                        JSS1138 Community Member

                        Posting the crash log here means others can learn from it, and find it in searches when they have similar issues.

                         

                        Only if you're a programmer.  (And most of us ain't. )

                        • 9. Re: premiere cs6 crashing while logging
                          aleyland Community Member

                          a few of my co-workers were having problems with premiere crashing while logging but we were using custom field layout.  we reverted back to the default column layout and i'm still having some issues with it crashing.

                           

                          thanks for the info chris.