4 Replies Latest reply on Apr 8, 2013 10:08 AM by elainecc

    Right Click in Elements window crashes Edge

    Waxword11

      The Elements window in Edge Animate seems to be unstable. When I right-click in the field to modify an asset, Edge often crashes with the resulting error message:

       

      Edge Animate - Exception

      An error occurred. Please save your work and restart Edge Animate.

       

      Has anyone else encountered this problem? It happens quite frequently (~7/10 right-clicks)

        • 1. Re: Right Click in Elements window crashes Edge
          heathrowe Most Valuable Participant

          Hi Waxword11, to better assist the dev team can you provide some further details

          - what OS are you using?

          - does this symptom occur with ANY project file or a specific file?

          - can you provide a .zip version of the project?

           

          Darrell

          1 person found this helpful
          • 2. Re: Right Click in Elements window crashes Edge
            Waxword11 Level 1

            Thanks Darrell. Your website is one of my top Edge Animate bookmarks that I visit.

             

            I'm running Windows 7 Professional

             

            The problem occurs with most project files, but not all of them. Seems more likely when many assets are involved. It specifically occurs when I right-click in the Elements window and duplicate an asset. The error notification does not immediately pop up, and duplication functions just fine. However, when I right-click in the Elements window a second time the error message appears.

             

            This does not always happen. It seems that if I copy and paste something before using the duplicate command, it prevents the error from happening.

             

            Zipped project file on google drive. Let me know if it's inaccessible.

             

            Tim

            • 3. Re: Right Click in Elements window crashes Edge
              heathrowe Most Valuable Participant

              Thanks Tim - apologies for the innactivity on my site. It's been a few months since my last hang out, here, as aliens (clients) held me captive.

               

              As for your file, using the download option on GD I was able to get it.

               

              While I do not get any errors upon naviagting (click, right-click or duplicate) the Elements Panel, hopefully someone from the dev team will spot this thread and can dig into it and see what is happening.

               

              A couple of things I do notice, though, all the assets from the Assets > Library panel reside in an 'Assets' folder. The default is /images, just throwing it out there - your symptom 'may' be related to this. I know you can override the ouput folder from the .js file, but yours still has the /images variable intact.

               

              Also compounded by the fact you have multiple nested Asset/xxxx folders. Again I suspect some 'manual' tinkering took place that got you this structure - could also be related to the symptom.

               

              Not much to go on, but I wonder if you get this symptom with a project whose Assets > images is left to the default.

               

              Darrell

              • 4. Re: Right Click in Elements window crashes Edge
                elainecc Adobe Employee

                Hi, Tim-

                 

                Is there any chance it could be related to the issue brought up in this post?

                 

                http://forums.adobe.com/message/5208286#5208286

                 

                Thanks,

                 

                -Elaine