3 Replies Latest reply on Apr 8, 2013 9:31 AM by pdxland

    AuthenticationSupport service missing. Cannot authenticate request.

    pdxland

      New Windows 7 machine

      Java JRE7 (32-bit)

      A fresh copy of CQ5-5 from Adobe's site.

       

      I continually get this error. I have tried it using 64-bit java too. No change.

      One note: if I remove the license file, it does ask me for the key and then lands on this page.

       

      I was able to use this fine in my old XP machine.

       

      I see posts about starting services from the Felix console etc. I don't know how, nothing comes up in the browser.

      I have tried deleting index.* files from various directories as mentioned in a few of the posts.

      I have tried uninstalling Java, restarting machine, installing Java, restarting machine and such.

       

      Absolutely new install, I am slightly baffled by this.

       

      Below is the quirky messages I see on the command prompt. I've played around with the -Xms arguments, added -XX:MaxPermSize=256M, some warnings go away but end result is the same.

       

      Any inputs are welcome!

       

      Thanks,

       

       

      -----------------------------------------------------------------

      C:\author> java -Xmx1024M -jar cq5-author-p4502.jar

      Loading quickstart properties: default

      Loading quickstart properties: instance

      Low-memory action set to fork

      Using 64bit VM settings, min.heap=1024MB, min permgen=256MB, default fork arguments=[-Xmx1024m, -XX:MaxPermSize=256m]

      **** WARNING: insufficent heap memory ******************************************

      The JVM reports 910 MB but we recommend at least 1024 MB +/- 20

      Use your JVM's heap size option (like -Xmx1024M) to set that size.

      Will fork a JVM to get enough memory.

      ********************************************************************************

      **** WARNING: insufficent PermGen memory ***************************************

      The JVM MBean:PS Perm Gen reports 82 MB but we recommend at least 256 MB +/- 20

      Use your JVM's PermGen size option (like -XX:MaxPermSize=256M) to set that size.

      Will fork a JVM to get enough memory.

      ********************************************************************************

      No console, will fork to get enough memory

      Preparing to fork JVM, OS name=Windows 7, isWindows=true

      Forking JVM: [C:\Program Files\Java\jre7\bin\java.exe, -Xmx1024m, -XX:MaxPermSize=256m, -jar, C:/Users/pdxland/Documents

      /CQ5-5-Author/CQ5-author-p4502.jar, -nofork, -pt, CHILD]

      Loading quickstart properties: default

      Loading quickstart properties: instance

      Low-memory action set to fork

      Using 64bit VM settings, min.heap=1024MB, min permgen=256MB, default fork arguments=[-Xmx1024m, -XX:MaxPermSize=256m]

      **** WARNING: insufficent heap memory ******************************************

      The JVM reports 910 MB but we recommend at least 1024 MB +/- 20

      Use your JVM's heap size option (like -Xmx1024M) to set that size.

      Will fork a JVM to get enough memory.

      ********************************************************************************

      The JVM MBean:PS Perm Gen reports a maximum size of 256 MB, meets our expectation of 256 MB +/- 20

      No console, will fork to get enough memory

      Not forking JVM as -nofork option is set

      Setting properties from filename 'C:/Users/pdxland/Documents/CQ5-5-Author/CQ5-author-p4502.jar'

      Property '-quickstart.server.port' set to '4502' from filename CQ5-author-p4502.jar

      Property '-r' set to 'author' from filename CQ5-author-p4502.jar

      Property '-r' is already set (author), ignoring new value (author) derived from filename

      System property 'sling.run.modes' set to 'author' by -r option

      Verbose option not active, closing stdin and redirecting stdout and stderr

      Redirecting stdout to C:\Users\pdxland\Documents\CQ5-5-Author\crx-quickstart\logs\stdout.log

      Redirecting stderr to C:\Users\pdxland\Documents\CQ5-5-Author\crx-quickstart\logs\stderr.log

      Press CTRL-C to shutdown the Quickstart server...