2 Replies Latest reply: Apr 9, 2013 1:54 AM by sjpt RSS

    How Can I Reauthorise?

    suzyelle9

      I deactivated an old authorisation that was giving me trouble. I have verified a new authorisation but when I open digital editions it gives me the message

      E_ADEPT_IO ActivationServiceInfoError %20#2032

      Can anyone help?

        • 1. Re: How Can I Reauthorise?
          suzyelle9 Community Member

          And I have enabled my firewall to allow digital editions.

          All I want to do is to download books from my library and use my e-reader ! It cant be that hard

          • 2. Re: How Can I Reauthorise?
            sjpt Community Member

            I deactivated an old authorisation that was giving me trouble.

            Did you deactive on the Adobe site, or deactivate it from your copy of ADE?

             

            If you just deactivated it on the Adobe web site, you need to deactivate it from ADE as well.

            As long as ADE does not close itself after giving you that (typically unhelpful) error message, enter ctrl-shift-D to ADE (cmd-shift-D if on a Mac).

            Restart ADE, and you should be able to active/authorize with your new ID.

             

            If that is not appropriate/doesn't work, please ask again.