This is a miniDV camcorder. Are you connecting it to your computer with a FireWire (not USB) cable?
What operating system are you using? If Windows 7, have you swapped in the legacy FireWire driver?
There are also (free?) programs dedicated to only tape captures
I have NOT used it, but many say to try this for HDV capture http://strony.aster.pl/paviko/hdvsplit.htm
I have attempted to use Windows Moviemaker as a free download from Microsoft, but have not been able to get it to run on my computer. May try one of the ''freebies'' that you mentioned. Many thanks for the info.
Many thanks for getting back to me re this issue. I am using a Firewire connection and as I said before Elements 10 does recognize the HD camcorder, but not the digital SD camcorder. I am baffled by the fact that the program was working fine on my Sony Viao laptop that perished. At that time I only had the Canon Elura 60, as my HV30 was stolen in a break-in at our second home in France. The HV40 was purchased so that I could record in HD to replace the stolen HV30. I may try on of the ''freebie'' programs recommended by another forum contributor. I will buy another software program before I call Adobe tech support at £35 a pop. If I could only get the tape data onto the hard drive I am certain that I would be home and dry.
Have you set the FireWire to its legacy driver, as I suggested?
Have you tried changing the settings for the camcorder in your Capture window's Device Manager?