0 Replies Latest reply on Apr 8, 2013 7:48 AM by idwilson

    Strange PRE11 startup crash

    idwilson

      A little while ago my PRE11 installation (originally from DVD) started to crash as the application was started.  I uninstalled and re-installed from DVD, and this appeared to fix the problem.  A few days ago I attempted to use PRE11 again, and got the same strange startup crash as before.  This time a re-installation from DVD had no effect, and neither did the re-installation of a fresh download from Adobe's website.  After a bit of research I tried running PRE11 as Administrator (Windows 7 Pro, 64-bit), and this started just fine.  Running the application as "me" (also with Administrator privileges, as it happens) crashed as before.  When not running as Administrator, the crash I obtain is given below.  I can also provide a core dump if this is useful.  All other Adobe applications on my machine (Photoshop CS6, Lightroom 4, PSE11) are working fine.

       

      Any suggestions as to what might be going on with PRE11 would be very much appreciated.

       

      Ian Wilson

      Cambridge, UK

       

      --------------------------------------------------------------------------------

       

      FAULTING_IP:

      Display!MediaCoreDisplay::VideoNode::CreateEffectNode+2fbc

      00000000`0d1e30bc 488b01          mov     rax,qword ptr [rcx]

       

      EXCEPTION_RECORD:  ffffffffffffffff -- (.exr 0xffffffffffffffff)

      ExceptionAddress: 000000000d1e30bc (Display!MediaCoreDisplay::VideoNode::CreateEffectNode+0x0000000000002fbc)

         ExceptionCode: c000041d

        ExceptionFlags: 00000001

      NumberParameters: 0

       

      FAULTING_THREAD:  0000000000002020

       

      PROCESS_NAME:  Adobe Premiere Elements.exe

       

      ADDITIONAL_DEBUG_TEXT: 

      Use '!findthebuild' command to search for the target build information.

      If the build information is available, run '!findthebuild -s ; .reload' to set symbol path and load symbols.

       

      MODULE_NAME: Display

       

      FAULTING_MODULE: 00000000773c0000 ntdll

       

      DEBUG_FLR_IMAGE_TIMESTAMP:  505bb29e

       

      ERROR_CODE: (NTSTATUS) 0xc000041d - An unhandled exception was encountered during a user callback.

       

      EXCEPTION_CODE: (NTSTATUS) 0xc000041d - An unhandled exception was encountered during a user callback.

       

      MOD_LIST: <ANALYSIS/>

       

      BUGCHECK_STR:  APPLICATION_FAULT_INVALID_POINTER_READ_WRONG_SYMBOLS_SHUTDOWN

       

      PRIMARY_PROBLEM_CLASS:  INVALID_POINTER_READ_SHUTDOWN

       

      DEFAULT_BUCKET_ID:  INVALID_POINTER_READ_SHUTDOWN

       

      LAST_CONTROL_TRANSFER:  from 000000000085c022 to 000000000d1e30bc

       

      STACK_TEXT: 

      00000000`1c90e380 00000000`0085c022 : 00000000`14c7c7e0 00000000`00000001 00000000`0d233000 00000000`1502e090 : Display!MediaCoreDisplay::VideoNode::CreateEffectNode+0x2fbc

      00000000`1c90e5c0 00000000`00858742 : 000007ff`ff672b90 00000000`00000001 00000000`00000000 00000000`0645d30f : dvacore!dvacore::threads::AdaptCurrentEventLoopAsExecutor+0x362

      00000000`1c90e6a0 00000000`00858777 : 00000000`00000000 00000000`00030656 00000000`00000400 00000000`00000000 : dvacore!dvacore::threads::RunPlatformEventLoop+0x11d2

      00000000`1c90e6e0 00000000`76e19bd1 : 00000000`064cd678 ffffffff`fffffffe 00000000`00000002 00000000`06570000 : dvacore!dvacore::threads::RunPlatformEventLoop+0x1207

      00000000`1c90e720 00000000`76e172cb : 00000000`00000000 00000000`00858750 00000000`00000000 00000000`00000000 : USER32!TranslateMessageEx+0x2a1

      00000000`1c90e7e0 00000000`76e16829 : 00000000`00000000 00000000`00000000 00000000`45544145 00000000`00000000 : USER32!SetWindowTextW+0x277

      00000000`1c90e840 00000000`77411225 : 00000000`00000000 00000000`00000000 00000000`0657db80 00000000`0657db10 : USER32!IsDialogMessageW+0x169

      00000000`1c90e8a0 00000000`76e1908a : 00000000`76e19055 00000000`064cb2e8 00000000`1c90eb58 ffffffff`fffffffe : ntdll!KiUserCallbackDispatcher+0x1f

      00000000`1c90e928 00000000`76e19055 : 00000000`064cb2e8 00000000`1c90eb58 ffffffff`fffffffe ffffffff`fffffffe : USER32!PeekMessageW+0xba

      00000000`1c90e930 00000000`0645b2f8 : 00000000`0657ac80 00000000`1c90eb58 00000000`0000c316 00000000`0646b66f : USER32!PeekMessageW+0x85

      00000000`1c90e980 00000000`0645b4ec : 00000000`0657ac00 00000000`0657ac80 00000000`1c90eb90 00000000`003a6563 : DpoFeedb+0x2b2f8

      00000000`1c90ea00 00000000`0645d19d : 00000000`00000000 00000000`00000000 00000000`1c90eb58 0000345d`668c701c : DpoFeedb+0x2b4ec

      00000000`1c90ea40 00000000`0647ecc4 : 00000000`1c90eb90 00000000`00000287 00000000`1c90eb90 00000000`00000000 : DpoFeedb+0x2d19d

      00000000`1c90eaf0 00000000`76e0797c : 00000000`00000000 00000000`00000000 00000000`1c90eb90 00000000`00000001 : DpoFeedb!OtsNotifyAll+0x684

      00000000`1c90eb40 00000000`76e053e5 : 00000000`1c90ecc0 00000000`00000000 00000000`00000000 00000000`0647ecf5 : USER32!GetKeyboardLayoutList+0x19c

      00000000`1c90eb70 00000000`76e10795 : 00000000`00000000 00000000`00000000 00000000`76e19bef 00000000`76e0797c : USER32!LockWindowStation+0x85

      00000000`1c90ebc0 00000000`77411225 : 00000000`00000000 00000000`1c90ed40 00000000`03745f68 00000000`00000001 : USER32!SendMessageTimeoutW+0xcd5

      00000000`1c90ec20 00000000`76e1041a : 00000000`76e10397 00000000`1c90f188 00000000`00000000 00000000`1c90f188 : ntdll!KiUserCallbackDispatcher+0x1f

      00000000`1c90ed58 00000000`76e10397 : 00000000`1c90f188 00000000`00000000 00000000`1c90f188 00000000`1c90f188 : USER32!SendMessageTimeoutW+0x95a

      00000000`1c90ed60 00000000`76e105d8 : 00000000`0000002e 00000000`80040100 00000000`06cf0000 00000000`06cf0000 : USER32!SendMessageTimeoutW+0x8d7

      00000000`1c90f0d0 00000000`76e0a350 : 00000000`0000002e 00000000`14c5f290 00000000`00000000 00000000`00000000 : USER32!SendMessageTimeoutW+0xb18

      00000000`1c90f220 00000000`0d34a2a3 : 00000000`14c5f290 00000000`00000000 00000000`00000000 00000000`14c5f290 : USER32!CreateWindowExA+0x70

      00000000`1c90f2a0 00000000`0d35a975 : 00000000`1c90f716 00000000`00000000 00000000`1c90f814 00000000`00000000 : aif_ogl!AIF::OGL::AutoInitializer::AutoInitializer+0x4d3

      00000000`1c90f5a0 00000000`0d1e3016 : 00000000`15056400 00000000`06575280 00000000`00000000 00000000`06464afd : aif_ogl!AIF::OGL::ContextOffscreen::ContextOffscreen+0x195

      00000000`1c90f7b0 00000000`0085c022 : 00000000`14c7c7e0 00000000`00000000 00000000`0d233000 00000000`1502e030 : Display!MediaCoreDisplay::VideoNode::CreateEffectNode+0x2f16

      00000000`1c90f9f0 00000000`00858742 : 000007ff`ff672830 00000000`00000001 00000000`00000000 00000000`0645d30f : dvacore!dvacore::threads::AdaptCurrentEventLoopAsExecutor+0x362

      00000000`1c90fad0 00000000`00858777 : 00000000`00000000 00000000`00030656 00000000`00000400 00000000`00000000 : dvacore!dvacore::threads::RunPlatformEventLoop+0x11d2

      00000000`1c90fb10 00000000`76e19bd1 : 00000000`064cd678 ffffffff`fffffffe 00000000`00000000 00000000`00000000 : dvacore!dvacore::threads::RunPlatformEventLoop+0x1207

      00000000`1c90fb50 00000000`76e172cb : 00000000`00000000 00000000`00858750 00000000`00000000 00000000`00000000 : USER32!TranslateMessageEx+0x2a1

      00000000`1c90fc10 00000000`76e16829 : 00000000`00000000 00000000`00000000 00000000`00000001 00000000`00000000 : USER32!SetWindowTextW+0x277

      00000000`1c90fc70 00000000`77411225 : ffffffff`ffffffff 00000000`76e19b43 00000000`76e19bef 00000000`0012c928 : USER32!IsDialogMessageW+0x169

      00000000`1c90fcd0 00000000`76e19e6a : 00000000`76e19e9e 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!KiUserCallbackDispatcher+0x1f

      00000000`1c90fd58 00000000`76e19e9e : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : USER32!SfmDxSetSwapChainStats+0x1a

      00000000`1c90fd60 00000000`008575b9 : 00000000`1504cc70 00000000`1504cc70 00000000`00858750 00000000`18c78a08 : USER32!GetMessageW+0x2a

      00000000`1c90fd90 00000000`0085ca6e : 00000000`1504cc70 00000000`18c78a08 00000000`14fcf230 00000000`00000000 : dvacore!dvacore::threads::RunPlatformEventLoop+0x49

      00000000`1c90fdf0 00000000`00866471 : 00000000`00000002 00000000`00000000 00000000`18c78a08 00000000`00000000 : dvacore!dvacore::threads::SyncPoint::operator=+0xbe

      00000000`1c90fe50 00000000`00866327 : 00000000`18c789a0 00000000`00000000 00000000`00000000 00000000`7381334a : dvacore!dvacore::threads::GetCurrentThreadID+0x1261

      00000000`1c90fe80 00000000`00205431 : 00000000`18c789a0 00000000`00000000 00000000`14c4cd40 00000000`00000000 : dvacore!dvacore::threads::GetCurrentThreadID+0x1117

      00000000`1c90fec0 00000000`73812fdf : 00000000`14c4cd40 00000000`00000000 00000000`00000000 00000000`00000000 : boost_threads!boost::this_thread::get_id+0xd71

      00000000`1c90ff00 00000000`73813080 : 00000000`7389cad0 00000000`14c4cd40 00000000`00000000 00000000`00000000 : MSVCR90!endthreadex+0x47

      00000000`1c90ff30 00000000`76cf652d : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : MSVCR90!endthreadex+0xe8

      00000000`1c90ff60 00000000`773ec521 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0xd

      00000000`1c90ff90 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x21

       

       

      FOLLOWUP_IP:

      Display!MediaCoreDisplay::C+2fbc

      00000000`0d1e30bc 488b01          mov     rax,qword ptr [rcx]

       

      SYMBOL_STACK_INDEX:  0

       

      SYMBOL_NAME:  display!MediaCoreDisplay::VideoNode::CreateEffectNode+2fbc

       

      FOLLOWUP_NAME:  MachineOwner

       

      IMAGE_NAME:  Display.dll

       

      STACK_COMMAND:  ~44s ; kb

       

      BUCKET_ID:  WRONG_SYMBOLS

       

      FAILURE_BUCKET_ID:  INVALID_POINTER_READ_SHUTDOWN_c000041d_Display.dll!MediaCoreDisplay::VideoNode::CreateEff ectNode

       

      Followup: MachineOwner

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