5 Replies Latest reply: Apr 8, 2013 12:41 PM by Peter Grainge RSS

    Lost serial number and can no longer use upgrade serial #


      Our company purchased an upgrade for Robohelp some time ago (2008).  The computer that this was installed on finally gave up and crashed so during the process of setting this back up on a new computer, Robohelp requires the serial#  for the previous version of Robohelp.  I do not have that serial# for the original but only the serial# for the upgrade. During the install, the dialogue box says I can only use the software for 30 or provide the serial number.


      Is there anyway to get this serial number from Adobe?  I have the email from the purchase including order number but the email address for this purchase is no longer available so I am unable to log on to Adobe to look. 



      Thanks for any help