31 Replies Latest reply: Apr 19, 2013 5:13 PM by J. Simon RSS

    Chapter not starting from beginning

    shane_4120

      I have a blu-ray project with a menu & 5 different chapters. In preview, everything works fine. When I go to burn the blu-ray disc, when clicked on, my first chapter starts 18 seconds into the edit when it should start from the beginning. All other chapters start from the beginning making this a very strange thing.

       

      I'm working with h.264 footage transcoded in Media Encoder to .m4v format and then imported into Encore cs6.

       

      What I've tried:

       

      1. Burned multiple blu-rays to see if it was a burning thing

      2. Started a new project in Encore from scratch 

      3. Rebuilt the menu in photoshop from scratch

      4. Checked the source files and reencoded them

      4. Burned more blu-rays after each change

       

      None of this fixed the issue!

       

      I'm sure I'm missing something very simple, so thanks in advcance for your patience. Here are a few screenshots, I really hope this helps.

       

      The chapter that is starting 18 seconds in is called "Highlight".

       

      encore-prob-2.jpg

      We start our blu-ray with a logo animation then go straight into the main menu (pictured above). You'll notice the "Highlight" chapter is in the timeline in this screenshot.

      encore-flow.jpg

       

      If you need more information, I'll be watching this thread until I leave the office. Thanks again in advance!