Never seen that, but are you all up to date on RH 9 patches?
Hi Jeff, thanks for the swift response.
We have implemented the Adobe Technical Communication Suite 3.5, which came with RoboHelp version 22.214.171.1241. When I look for RoboHelp patches on the Adobe Web site, there is no patch for that version.
In RoboHelp, when I select Help > Updates, the Adobe Application Manager window appears, and tells me there is an update available for Photoshop Camera Raw, which I don't know anything about. RoboHelp does not show up as having an update available.
So, to answer your question, I have not taken any updates.
I'm aware that RoboHelp team did issue a recent update. But like you, I was shocked to find that it wasn't listed when I clicked Help > Updates from the menu. That certainly seems the logical approach, no?
I know sometimes updates are released that require you to download and replace specific DLLs and whatnot. Hopefully this one isn't that way, but it may well be.
I'll ask Peter to confirm.
Then you're up to date; maybe your WebHelp SSL is damaged? Try creating a new one (don't copy an existing one) and using it to see if it's fixed.
We were creating a new project for every product. So...we were already creating a new WebHelp SSL for each product.
Your post gave me an idea for a work-around, and this is what I did:
- Create the new RoboHelp project as normal.
- Complete all 8 steps in the original post to see if the Content <Default> child node appeared (it didn't).
- Closed the RoboHelp project.
- Went back to a previous project that had the desired child node, and copied the WebHelp SSL.
- Returned to the current RoboHelp project files and pasted the WebHelp SSL.
- In RoboHelp, opened the current RoboHelp project.
- Went to WebHelp (Primary Layout) properties.
- Changed the name in the Title Bar field, and changed the location of the Output Folder.
- Published content.
Everything is looking good! Thank you again.