1 Reply Latest reply on Apr 9, 2013 2:01 PM by sjpt

    trouble with captivate trial download for mac

    inkwoman

      im trying to download the trial version of captivate on my mac, the akamai netsession interface is now on my desktop, i go through installation, it makes that happy sound and says the installation was successful, but nothing actually happens, no new folders or documents, or applications, seems like sort of a dead end. 

       

      To investigate i clickedon Akamai in "other" of my system preferences is tells me the status is "forbidden" but I am the administrator and i have never used this free trial before, so why am I "forbidden?"

       

      Here's part of the diagnostic if that helps:

       

      This file was created on 2013-04-09 7:54:12 PM when a user initiated the "Generate Report" action in the Akamai NetSession Interface Control Panel or System Preferences. This is a report on the results of diagnostics tests concerning proper installation, connectivity, download and streaming capability.

       

       

      This data is intended to be used by support and technical representatives as an aid in diagnosing problems using NetSession on this computer. Users seeking help with NetSession problems may be asked by those representatives to click the "Generate Report" button to create a current report.

      ####################################################

      OS version: OS X 10.8.3

       

       

      Interface Status Test

      Status: PASSED

       

       

      Interface Port Test

      Status: PASSED

       

       

      Interface Connection Test

      Status: PASSED

       

       

      Basic HTTP Download Test

      Status: PASSED

       

       

      Basic HTTPS Download Test

      Status: PASSED

       

       

      Basic Auth Download Test

      Status: PASSED

       

       

      Cookie Auth Download Test

      Status: PASSED

       

       

      Query Auth Download Test

      Status: PASSED

       

       

      ####################################################

      CLIENT ATTRIBUTES

                          GUID: c973268d67665313deb5375e87e5121e

            Executable Version: 1.8.9

            Running Executable: netsession_mac

         Configuration Version: mac_4a26ad2_1.8.9-RC5

                     Is Online: Yes

      Is Client Upload Enabled: No

                Download Speed: 169984 bytes/sec

       

       

      ####################################################

      PROXY EXCEPTIONS

      *.local

      169.254/16

       

       

       

       

      ####################################################

      CLIENT CONNECTIVITY

                   CN Address: 195.59.54.84

          External IP Address: 37.208.135.46

                 Mega Address: c973268d67665313deb5375e87e5121e(lan:udp:192.168.100.6:59331;rstrstatic:udp:37.208.135.46 :59331)

      NAT safe mapping period: 128 second(s)

              Firewall Active: yes

       

       

      ####################################################

      /Users/raimey/Applications/Akamai/euc_state.json

      {

        "updates":

        {

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          {}

        }

      }{

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        {

          "supportresources":

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      }{

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            {

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              {

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              "contenttype":"application/octet-stream",

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              "startTime":1365523437,

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              "enableOpenFile":true,

              "path":"/Users/raimey/Downloads/Captivate_6_LS12.dmg.part",

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              "numHttpRequests":440,

              "hashlessBytes":0,

              "status":"FORBIDDEN",

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              "integrityVersion":"df91c70c95e3868d46d12c3536d67e31efbada14",

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              "srid":"G326U1OY8Y",

              "urlSetIds":